popgreg1 Wrote:
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> I was asked for more detail on an interaction that
> involved me ordering a specialty coffee.
>
> For perspective, the order taker did not say
> anything but, "Can I help you?"
>
> When the editor asked for more detail, I replied,
> "I reported the interaction as it happened. I do
> not know what else to add."
>
....
Well, did the order taker make eye contact or stare at the counter. Did he or she speak clearly or mumble? What about a smile? Did they ask the question with enthusiasm, or did they give you a sullen passive-aggressive feeling that they'd rather be anywhere else, doing anything other than helping you?