Market Force inconsistencies
Warning: For Full Access Please Log In or Create an Account (Free)
The BBB is not going to get involved, nor should they. As independent contractors our relationship with mystery shopping companies is "at will." We do not have to accept any assignments and can choose to terminate our contract at any time. Companies have the same right. While an explanation might be nice, they aren't required to supply one.
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
I've had no problems with Market Force. I'm called frequently when they need a quick shop done and they bonus decently. I, too, may be sent away one day but for now all is well.
You said you were given contradictory reasons that do not make any sense and then you say you received emails with no explanations? Which one is it?
mgoodreau Wrote:
-------------------------------------------------------
> I was removed as a shopper from Market Force. I
> was given contradictory reasons that do not make
> any sense. I see others have had a similar
> experience with them. After 500 shops with them
> in one year, they just cancel my contract. I
> have emailed back and forth and now have several
> emails which give no explanations. I am filing
> a complaint with the Better Business Bureau. I
> am urging those of you who told me they burned you
> to do the same.
mgoodreau Wrote:
-------------------------------------------------------
> I was removed as a shopper from Market Force. I
> was given contradictory reasons that do not make
> any sense. I see others have had a similar
> experience with them. After 500 shops with them
> in one year, they just cancel my contract. I
> have emailed back and forth and now have several
> emails which give no explanations. I am filing
> a complaint with the Better Business Bureau. I
> am urging those of you who told me they burned you
> to do the same.
Both
The initial emails gave contradictory information.
You have an excellent record of completed shops but you made three reporting mistakes in 503 shops. You have cancelled 12% of your shops and others were late.
The response emails do not give explanations. They just state I had to be removed but can ask for reinstatement in a few months.
The initial emails gave contradictory information.
You have an excellent record of completed shops but you made three reporting mistakes in 503 shops. You have cancelled 12% of your shops and others were late.
The response emails do not give explanations. They just state I had to be removed but can ask for reinstatement in a few months.
I think they explained very well. You made 3 errors and canceled 12% of your shops and others were late. While 3 errors isn't such a big deal to me (although I have heard that 3 errors is the ending point for MF), a cancelation rate of 12% is actually really, really high. JMHO, but I would deactivate someone with a 12% cancelation rate. And lateness? Many companies deactivate for lateness. They don't appear to want you anymore. That is their right. You had no contract with them other than an at-will agreement as an independent contractor. If they no longer value you, they can stop working with you whever they choose, just as you choose who you want to work with. Move on and find other companies to work for.
As far as Better Business Bureau, the BBB's mission is to foster an ethical marketplace where buyers and sellers trust each other. It does not apply to independent contractors. Athough - you do realize THEY are the customer and YOU are the provider. They could file a BBB report againxt you for providing substandard work. But why would they? It would be petty of them, just as it would be petty of you to file complaints to get back at a company that has honestly ended your relationship and told you why.
As far as Better Business Bureau, the BBB's mission is to foster an ethical marketplace where buyers and sellers trust each other. It does not apply to independent contractors. Athough - you do realize THEY are the customer and YOU are the provider. They could file a BBB report againxt you for providing substandard work. But why would they? It would be petty of them, just as it would be petty of you to file complaints to get back at a company that has honestly ended your relationship and told you why.
mgoodreau, I know you're upset about being dropped, but remember they did say they'd consider reinstating you some time in the future. If you report them to the BBB and they find out about that, they aren't going to consider reinstating you. There's nothing wrong with their business practices for you to report.
Since you are so concerned about being dropped, I have to believe you really want to shop for them. I'd back off and make contact in a few months instead of making the situation worse. You can help yourself or hurt yourself here, your choice.
Since you are so concerned about being dropped, I have to believe you really want to shop for them. I'd back off and make contact in a few months instead of making the situation worse. You can help yourself or hurt yourself here, your choice.
Mary Davis Nowell. Based close to Fort Worth. Shopping Interstate 20 east and west, Interstate 35 north and south.
I agree with the excellent advice you are being given, mgoodreau. I also applaud MF for being so forthcoming and stating specifically why they terminated your services.
Putting this in a different context....
Assuming you were a full time employee and were scheduled to work 260 days a year, however did not report to work 12% of the time. This translates to being absent 31 days a year and, if you couple that with a record of tardiness, I cannot imagine any employer who would not terminate you and code your record as "Not eligible for rehire".
Since MF left the door open for you, in my opinion, they were being very generous.
(heart)
Putting this in a different context....
Assuming you were a full time employee and were scheduled to work 260 days a year, however did not report to work 12% of the time. This translates to being absent 31 days a year and, if you couple that with a record of tardiness, I cannot imagine any employer who would not terminate you and code your record as "Not eligible for rehire".
Since MF left the door open for you, in my opinion, they were being very generous.
(heart)
I intend to live forever. So far, so good.
You canceled 12 percent of your shops???? Holy crow!!
Things aren't always what they appear to be. For example, I once dated a cross-eyed girl. I broke up with her because I thought she was looking at someone else.
My idea of an agreeable person is a person who agrees with me.
Benjamin Disraeli
Benjamin Disraeli
cp, good call. She was.
Mary Davis Nowell. Based close to Fort Worth. Shopping Interstate 20 east and west, Interstate 35 north and south.
"You have an excellent record of completed shops but you made three reporting mistakes in 503 shops. You have cancelled 12% of your shops and others were late."
Let's see: 10% of 500 is "50 shops" you cancelled. Add 2% more so that's about 60 shops cancelled. "Others" were late. How many others?
So, we have: 60 cancelled shops (they feel they can't depend on you)
"Lates" if reports are late, too many times, you are sunk..
Not to be mean but: This is no surprise, the outcome.
Let's see: 10% of 500 is "50 shops" you cancelled. Add 2% more so that's about 60 shops cancelled. "Others" were late. How many others?
So, we have: 60 cancelled shops (they feel they can't depend on you)
"Lates" if reports are late, too many times, you are sunk..
Not to be mean but: This is no surprise, the outcome.
Please scroll to the very first post. I think perhaps mgoodreau expected a different response and might now feel a little embarrassed.
(heart)
(heart)
I intend to live forever. So far, so good.
Hsidhu88
I am very new in this business but in my opinion MF is just fantastic and I totally enjoy working with them. So far the best mystery shop company.
I am very new in this business but in my opinion MF is just fantastic and I totally enjoy working with them. So far the best mystery shop company.
I did several hundred shops for Corporate Research International including many for client. CRI virtually dropped me as they had complaints from all the client stores in one small town that I had been rude. I was literally speechless. A year later I ran into the woman who had been the manager at one of these stores and she told me what happened. One man owned all these stores. I figured he was scamming client for a couple of reasons. He thought I was from the Corporate arm of client and declared he was going to get the nosey @#$%&. And he got me.
Mod note: Please do not link MSC names and client names. This is a violation of Forum rules and usually a breach of your ICA as well
Mod note: Please do not link MSC names and client names. This is a violation of Forum rules and usually a breach of your ICA as well
You are naïve.. I suggest you read more negative posts concerning MF.
MF and I get along well. I do what they want and they pay me. I do not cancel. I reschedule only when absolutely necessary and I email the help desk to tell them why. I take shops that pay $8 and I take shops that pay $50. If the time is wrong on the receipt, I give them a note about it. I make sure I do my best and it's paying off. 
I've had no problems with Market Force and I've been with them since 2010. They've treated me really well. I know from reading the forum that they drop people, but sometimes I quit working for an MSC and I don't care to explain so I understand. So far, so good. I say go with your own experience, do your best, and don't worry about the uncertainty of what may happen sometime later.
Mary Davis Nowell. Based close to Fort Worth. Shopping Interstate 20 east and west, Interstate 35 north and south.
I have a good idea of how it hurts the ego and pride and pocketbook to be discharged from a mystery shopping company, but try to give it some time before going totally craaaazy like I do.
Don't feel bad about losing Cori, they are not what they used to be, and their staff is...changed, as well.
Just saying.
Edited 1 time(s). Last edit at 11/29/2014 03:12AM by Mary Smith xoxoxo.
Don't feel bad about losing Cori, they are not what they used to be, and their staff is...changed, as well.
Just saying.
Edited 1 time(s). Last edit at 11/29/2014 03:12AM by Mary Smith xoxoxo.
Some MSCs have prejudiced PMs. If advice of this prejudiced PM prevails, then shoppers may get hurt. Beware of such PMs and steer clear of their shops.
Rakesh batra Wrote:
-------------------------------------------------------
> Some MSCs have prejudiced PMs. If advice of this
> prejudiced PM prevails, then shoppers may get
> hurt. Beware of such PMs and steer clear of their
> shops.
I completely do not understand what you are saying. Please explain.
-------------------------------------------------------
> Some MSCs have prejudiced PMs. If advice of this
> prejudiced PM prevails, then shoppers may get
> hurt. Beware of such PMs and steer clear of their
> shops.
I completely do not understand what you are saying. Please explain.
Rakesh, you are using the term "PM" in your post, but I don't understand what you mean. In your post, what does "PM" stand for?
Mary Davis Nowell. Based close to Fort Worth. Shopping Interstate 20 east and west, Interstate 35 north and south.
Just a guess, but I’m thinking “PM” may stand for Project Manager. I just don’t know how I would know they are prejudiced, so I could steer clear of them. Shrug.
"All we want are the facts." Sgt. Joe Friday
Goldilox, I'll bet you're right. That makes sense.
Mary Davis Nowell. Based close to Fort Worth. Shopping Interstate 20 east and west, Interstate 35 north and south.
You were expecting a promotion??? Cancelling shops + excessive late reports = Goodbye job.
Maybe it is because I was raised by my grandparents who grew up in the depression era, but having a good work ethic was drummed into my head as a child, as was honoring your obligations. I partially dislocated my shoulder saturday night, only getting back into place at 3pm yesterday and by 4pm I was out the door for my two MF grocery shops. I understand that this may not be usual and that MF would likely have understood a reschedule, but I was only in minimal pain at that point and it truthfully never crossed my mind to cancel. I can't imagine what would have to be going on to cancel so frequently.
I don't know what it's like to cancel and reschedule so many times. I just don't do that.
I am responsible and will commit 100%.
That's why I have such a good rating with everyone. I don't fool around.
Business is business.
I am responsible and will commit 100%.
That's why I have such a good rating with everyone. I don't fool around.
Business is business.
Sorry, only registered users may post in this forum.