Service Metrics payments

Anyone have any problems getting paid by Service Metrics? Their website states that the payment is made on the 20th of the following month. I have some shops completed in Sep/Oct that I haven't gotten paid for. I was expecting Nov 20th payment date for those. Am I wrong?

There is no payment info on Service Metrics website and I haven't received any reply to my email that I sent yesterday. Hmmm...

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Have you received a cheque from Access Research recently? I just received one on Friday and believe it was from Service Metrics. It was dated the 25th or 26th of November.

[www.mysteryshopforum.com]
I don't recall... and I usually check all received cheques against my job list, so I would have known. Still no reply from them. I'm not impressed!
I have found that Service Metric's payments are becoming more and more inconsistent. When you call to find out if a payment was issued, they provide lame excuses as to why they have not. When you finally receive a cheque you need to keep your fingers crossed as the cheque may bounce. I think they are definitely having cash flow problems.
No cash flow problems. SMI has thousands of Shoppers who all try to cash their cheques at the same time. A rule of thumb, don't cash the cheque immediately when you get it. Wait a few days as other Shoppers who received cheques may be cashing at the same time. Another rule of thumb is to take the cheque into a TD Bank and ask them to verify the funds are available before you cash at your bank.

I did an interview with Mystery Shopper Magazine that explains why you may have a delayed cheque. Always ALWAYS submit clear information to avoid a call back. If we have to call you back about info and wait days for a response, it delays the shop being approved. If you submit full sentences and relevant information, you won't receive a call back and your shop will be approved in time of meeting the schedule.

If you are only sending one email yesterday, be patient!!! We have to research your issue if there is indeed one at all. There are also hundreds of emails per day about a multitude of different subjects. We are a company with less than 20 employees and not all of them have authority to respond to emails - especially payment issues. For example, I am not someone who can respond to payment issues because payments are done out of house as explained in my interview with MSM. I suggest everyone here sign up for a subscription as they will get valuable information from many MSCs.

The website actually does not say the 20th of the following month, it says around a specific date of the following month. At the risk of sounding defensive, I will say that it is important you post correct information when you have a problem with any company because false statements create false ideas for people who have never shopped with SMI and that is not fair to anyone.

Silver Certified ~ Shopping all of Toronto and beyond


Edited 1 time(s). Last edit at 12/04/2014 05:28PM by dixiewhiskey.
"A rule of thumb, don't cash the cheque immediately when you get it. Wait a few days as other Shoppers who received cheques may be cashing at the same time. Another rule of thumb is to take the cheque into a TD Bank and ask them to verify the funds are available before you cash at your bank."

Sorry, but from the time those checks are put in the mail there should be funds to cover each and every one of them whether they are all taken to the bank the same day or spread out over weeks. If a shopper needs to make a special trip to the issuing bank to verify funds are available, that is a red flag. Think about this, other MSCs of all different sizes pay via direct deposit or PayPal. That means they have to have the funds available to cover all their payments at one time.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
That's just the way it is. I have never had an issue ever with Service Metrics cheques but what I stated is what I found last week. All I can do as trying to help other people is to tell them what I know. Don't shoot the messenger. Shop for SMI, don't. All I can say is wait to cash the cheque if you don't want a bounced cheque. If you get a bounced cheque, the company will honour it.

Silver Certified ~ Shopping all of Toronto and beyond
I wasn't shooting the messenger at all and your suggestion will help other shoppers who want to work with the company. However, in the States there can be civil and criminal consequences for issuing a check when the funds aren't available. In most cases it seems everyone just makes the check good in a reasonable amount of time without taking it to the extreme. It doesn't mean someone can't or won't choose to take legal recourse.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
In Canada we do not share the same laws in that regard. I would recommend that everyone take whatever recourse they need but try to get a resolution first. I just felt in your last post you were speaking to me petsonally as if it is not common knowledge how things should be. It came off as condescending given you are not a Shopper with our company and do not live in Canada. I only say things as they are being someone is much lower on the chain and someone who is not experienced what OP is stating of which I might add for a second time only inquired about the issue yesterday and feels he or she is owed an explanation same day without anyone looking at it first. My comments are only meant to help people as things for the present time are the way they are and there is nothing I can do. I mainly posted because of the way the OP twisted statements that are not on our website and I wanted to point that out. It is not just OP who is affected, it is also employees as well - although this has not been an issue for me so far. I would recommend to anyone if you are not happy, send an email about how you feel. Maybe something will be done. Until then, do not post lies to make a situation look better or more true. It doesn't help anyone.

Silver Certified ~ Shopping all of Toronto and beyond
Nope, it wasn't directed at you. Often we bring up things here that probably should be common knowledge only to find they aren't. It's why we are answering the question, "Is this $2,500 check for mystery shopping legitimate," over and over again.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
LisaSTL

"A rule of thumb, don't cash the cheque immediately when you get it. Wait a few days as other Shoppers who received cheques may be cashing at the same time. Another rule of thumb is to take the cheque into a TD Bank and ask them to verify the funds are available before you cash at your bank."


I agree with you totally LisaSTL. If companies want to pay their shoppers with cheques, they should ensure that the funds are available. Having to go into a TD branch when you do not normally deal with TD in order to verify that funds are available is ridiculous. If Service Metrics paid with direct deposit or Paypal, there would be no issues for shoppers.

Edited 2 time(s). Last edit at 12/04/2014 10:01PM by shoppinggirl.
While true, it is not a solid indicator a company is experiencing cash flow problems. Since Dixie explained accounting functions are contracted out, that does increase the likelihood of the occasional issue. Even though it could be something deeper, it could also be a lack of communication or some other simple error at this point. If a company has been steady and reliable, and I'm assuming that's the case here, there's no reason to immediately try to put a nail in the coffin.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
Like I said, shop elsewhere or complain your heart out with the company directly because nothing will change unless shoppers become proactive. Writing untrue or derogatory comments on here won't get the company to change things. Direct deposit and paypal are ideas but I don't even get paid by either of those methods so I'm just like you with much more than a $50 cheque at stake. You've been a shopper for awhile shoppinggurl... If it is so bad, why not shop somewhere else? Cheque has always been the method of payment and you are aware of that.

Feel free not to take my advice, have your cheque *possibly* bounce because taking a few minutes out of your day to verify funds at the vast amount of TD banks on every corner is ridiculous and too much trouble. I actually don't care at this point. I should have kept the comment to myself instead of trying to help because the situation will never change so as long as people will just write false claims instead of directing their feelings where it belongs.

Arguing about what could or could not be is a waste of my energy (and everyone else's as it is misdirected) so I'd like to focus more on the original post. If OP could point out where on the website it says every 20th of the month that would be awesome. Also would like to know what Canadian companies she shops with that respond to her payment issue emails the same day with an answer.

Silver Certified ~ Shopping all of Toronto and beyond
I've always been paid by Premier Service and have never had a cheque bounce. Wish they had more work where I live.
dixiewhiskey:

YOU ARE EMPLOYED BY SERVICE METRICS so obviously you will defend them no matter what. Just wait until they fail to pay you or get rid of you and then we will see how many positive comments you make about them.

My comments are simple facts and are in no way untrue. You are assuming that I received a cheque for $50.00? Where did you dream up this number?

Edited 2 time(s). Last edit at 12/05/2014 01:08AM by shoppinggirl.
My $8 cheque wouldn't have bounced very high LOL but I had no issues. I hope I can pick up some more shops for them soon. Is it just me or is their site and navigation somewhat like M.F.'s?
I just remembered why I don't post much on these forums... Somehow my question was labeled as "twisted lies", but oh well... I was too busy to reply yesterday, shopping and all, but here it is, the excerpt from Service Metrics "Commonly Asked Questions" section posted on their website,

"How does payroll work?
We pay once a month for all shops completed in the previous calendar month. Checks are issued no later than the 20th of the month. Please do not e-mail or call our office regarding this issue."

However, what I didn't see on Service Metrics website is a warning of not cashing in Cheques right away or cashing them in at the Bank that issued them. I hope that Dixie was authorized by the company to share this valuable information.

And I still didn't get a reply to my email that was sent 4 days ago... However I did call them and the do have very friendly employees working at the office. I was told that this month cheques were delayed. I did get a cheque last night from Access Research, so I'm assuming that's it.

And yes, I do get same day replies from Spot Check Services, Premier Services and Mystery Shopping Canada. To me it's an indication of good customer service, regardless of it being US or Canadian based MSC.

Cheers, fellow shoppers!
Dixiewhiskey, I don't think you're doing SMI any favors by telling people their cheques *may* bounce or to go to the bank to verify that funds are available. I understand you're in Toronto and TD banks are on every corner, but in other parts of the country, TD banks are a bit harder to find (i.e. Montreal, where I am). If I'm issued a cheque, I expect it to clear whenever I choose to cash it, be it the day I receive it or up to 6 months after it is issued. It shouldn't matter that everyone and their brother want to cash their cheques at the same time. When a cheque is written, the funds should already be available. It certainly should not be up to the shopper to run around trying to get it cashed.

I also think you're mistaken when you state we don't have the same laws in Canada. The law is different indeed, but the spirit is the same. In fact, anyone issued a bad cheque can file charges against the issuer of the cheque, if they believe the issuer intentionally deceived them, which would be applicable in a case like this where the company issued cheques but did not have the full funds to honor them. It's called a false pretense case, similar to fraud. I don't mean to pick at you but, if you're going to make blanket statements, be sure they are right.

That being said, SMI is one of my favorite companies and I have never, ever, had any issues with bounced cheques. The few times there were mistakes in payment, they were quickly rectified. I've found the best way to contact them is by phone, in the afternoon or evening.
Aren't you the same shopper who said she would never shop with SMI four months ago?

Seriously replying to you is a waste of time. I see both sides of the fence, you are more than welcome to ignore what I have to say. smiling smiley


shoppinggirl Wrote:
-------------------------------------------------------
> dixiewhiskey:
>
> YOU ARE EMPLOYED BY SERVICE METRICS so obviously
> you will defend them no matter what. Just wait
> until they fail to pay you or get rid of you and
> then we will see how many positive comments you
> make about them.
>
> My comments are simple facts and are in no way
> untrue. You are assuming that I received a cheque
> for $50.00? Where did you dream up this number?

Silver Certified ~ Shopping all of Toronto and beyond
It would be erroneous of me to say that a cheque has never bounced on shoppers. As I stated it never happened to me. If you read my posts and the rest of the other ones, it does not suggest that cheques will bounce and is only going on the premise of what others are saying here.

I am not saying I agree or disagree with the fact that Shoppers have to do extra things but I am only saying how it is and what they can do in the time being. If people do not want to do it, that is their prerogative. I make my recommendations as a shopper and not as an employee. I should be receiving a thank you instead of what I am reading. Some of you give me too much authority as someone who is simply a Scheduler with the company. I do not have power to change things but I can only recommend certain things as a shopper and a human being so that there can be change.

Every company has financial limits and their own way of doing things. The company is certainly not trying to fraud people as the only person who ever posted here about a bounced cheque is shoppinggirl who by the way is always incredibly ignorant when posting about Service Metrics and is hard to take seriously when she posts the way she continues to. I called her out before my employment and will continue to so as long as she conducts herself in said manner about any company. It clearly has not changed from four months ago and that is unfortunate.

Not repeating what I said again. I say this as a shopper and not an employee that reading comprehension testing should be mandatory.. Can't believe how twisted my posts are being interpreted. I definitely see why schedulers are MSC employees get frustrated with shoppers because some think they are owed the world and impatient when they don't receive a reply instantly like no one else has a life too. I think some of you on the forum really need to rethink your conduct as shoppers and human beings. It makes our jobs harder not to paint everyone with the same brush after awhile.

MtlShopper Wrote:
-------------------------------------------------------
> Dixiewhiskey, I don't think you're doing SMI any
> favors by telling people their cheques *may*
> bounce or to go to the bank to verify that funds
> are available. I understand you're in Toronto and
> TD banks are on every corner, but in other parts
> of the country, TD banks are a bit harder to find
> (i.e. Montreal, where I am). If I'm issued a
> cheque, I expect it to clear whenever I choose to
> cash it, be it the day I receive it or up to 6
> months after it is issued. It shouldn't matter
> that everyone and their brother want to cash their
> cheques at the same time. When a cheque is
> written, the funds should already be available.
> It certainly should not be up to the shopper to
> run around trying to get it cashed.
>
> I also think you're mistaken when you state we
> don't have the same laws in Canada. The law is
> different indeed, but the spirit is the same. In
> fact, anyone issued a bad cheque can file charges
> against the issuer of the cheque, if they believe
> the issuer intentionally deceived them, which
> would be applicable in a case like this where the
> company issued cheques but did not have the full
> funds to honor them. It's called a false pretense
> case, similar to fraud. I don't mean to pick at
> you but, if you're going to make blanket
> statements, be sure they are right.
>
> That being said, SMI is one of my favorite
> companies and I have never, ever, had any issues
> with bounced cheques. The few times there were
> mistakes in payment, they were quickly rectified.
> I've found the best way to contact them is by
> phone, in the afternoon or evening.

Silver Certified ~ Shopping all of Toronto and beyond


Edited 2 time(s). Last edit at 12/05/2014 06:50PM by dixiewhiskey.
prince Wrote:
-------------------------------------------------------
> I've always been paid by Premier Service and have
> never had a cheque bounce. Wish they had more
> work where I live.

I really love shopping for them smiling smiley Do they pay you by cheque? They always pay me by PayPal

Silver Certified ~ Shopping all of Toronto and beyond
I'm not misinterpreting your posts. You clearly state that you believe the onus is on the shopper to make sure funds are available to cash their cheques, or they risk *possibly* bouncing (your words). You said so in different ways: go to the bank where the cheque is issued and verify funds are available or wait to deposit your rightly earned money until you feel the rush to cash out cheques has passed. Neither of those is acceptable. I understand these are *your* suggestions, not SMI's, but both are silly. It doesn't work like that in real life. When a cheque is written, the funds should be in the bank. Period. If a cheque is bounced, one should fully expect the company issuing it make it right and to pay any fees the bank may charge for depositing a bad cheque. (i.e. my bank charges $40)

Your other statement in regards to Canadian law regarding bad cheques is ill-informed. There are consequences. They can be legal, civil, and/or financial to the issuer of bad cheques. Whether people choose to pursue their options is another story but the options do exist.

I'm not twisting your words. I'm merely commenting on what you've said because I believe some of it to be wrong and your suggestions to be a waste of shoppers' time. We're each entitled to our opinions.

Again, I've never had a bounced cheque from SMI. As far as I'm concerned, they're an A-1 company with super friendly and helpful staff. I wish all companies I do business with would be more like them. I do wish they paid via direct deposit or Paypal but they don't. C'est la vie.
dixiewhiskey

You seem to think you control this forum. If anyone on this forum is argumentative, it's you. Everyone has a right to state their views and opinions including myself. You give shoppers "helpful advice" by suggesting that they hold off cashing a cheque from the company that YOU WORK FOR AS AN EMPLOYEE just in case it bounces! You are a real trooper.

Shoppers expect to be paid for their work in a timely manner and should not need to run around town attempting to cash a cheque that possibly will bounce.

Edited 1 time(s). Last edit at 12/05/2014 07:19PM by shoppinggirl.
I'm genuinely sorry if anyone felt I agreed with how SMI conducts their business - I don't. I just couldn't take it anymore. It was awful working under so much toxicity and disorganization. How they do things unfortunately is the way it is and that is all I was saying.

During my employment as an employee, I was never paid on time. I waited between 7-20 days for all of my pay cheques which is illegal in Ontario. In fact, I have not been paid for my last paycheque which was to be paid today (and was already seven days late). What a spiteful company. My shopper pay for November shops are late as well. When I went into the office today, they were just sending out shopper pay today....

They also canceled my shopper account without written reason. The company could be the leader in mystery shopping firms for Canada but probably will never change so as long as they continue what they do. Beware....... Now I see why shoppinggirl was so upset although I would have said things differently.. smiling smiley Merry Christmas!

Silver Certified ~ Shopping all of Toronto and beyond
It's definitely a weird, disorganized company. Their site was copied directly from Market Force but they couldn't figure out how to do the CPI so make you print the CPI and sign it, then scan it, then upload it! How idiotic.

My first shop they lost, twice, then a third time. I gave up. They kept phoning me. I ignored them but got paid.

I'd like to know why the LCBO chooses to deal with them.

And they don't know how to organize the list of shops. You have to look through all of them.

I'll do a couple of shops for them if I was going to a place anyways and would not be out the money if I am not paid.
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