I just received a notification from Market Force cancelling me. They said I had too many errors. They had never told me about any. In fact, they had just congratulated me on 500 successful shops? Does this sound accurate?

Over the years, many forum members have stated that Market Force deactivated them and they don't really understand. So, yes, we've heard similar things before. Sorry this happened to you, perhaps you can appeal and get reinstated. If not now, perhaps you can get reinstated down the road sometimes. Others have also said they successfully moved on to other companies, found different work, and replaced the lost income.

cpj this appears to be quite common with Market Force. I think a lot of us who shop for Market Force know that eventually we will be deactivated too, it's just a question of time. There doesn't seem to be a lot of sense in how they do it, they just do it.

I check every day to see if I am deactivated. Just last week I shopped the wrong time and the shop was refused. So I am waiting for the ax to fall.

They said that you had too many errors but you were not aware of them? huh?
.

Interesting, am I the only one who has seen this same thread started at least three times over the past months each time by someone who says they did 500 shops with 3 errors and always by someone who joined the same day they post with one post.
The other threads and their authors have now dissapeared. Sounds like someone has it in for Market Force.
(Also if you click on the more threads about Market Force it now says This Company Appears to Be Out of Business)

I noticed this as well, but I chalked it up to someone creating a new username as they were known IRL from the name they used on the board and didn't want to openly vent and be known. The board admin is the only one who can look at the recorded IP address of each post and see if it comes from the same area with a simple tool like:

[geoip.flagfox.net]

When I ran a forum years ago, I could see every IP addy of everyone. I had the ability to ban the IP addy if I wished.

I would.

Yeah..someone's out to bad name Market Force.

I have noticed that also and it does get the paranoia flying. I have done over 500 jobs for that MSC and am sure that I have had more than 3 errors with all of those shops and I am still shopping with that company. Someone may indeed be out to get them but I thought it was pretty easy to find out IP's - just wondering if it was the same poster?

They cancelled me too because I logged in from the same IP as another person. The only place I could think of that happening was the airport

Edited 1 time(s). Last edit at 12/11/2014 03:29AM by AnonymousGirl.

I see so many people complain about Marketforce.. there are 100s of other companies out there. If a company deactivates you for no good reason, why waste time trying to figure it out? Move on as there is a place for you with one of many other companies.

There usually is a "very good reason" why MF would cancel you.....despite what you read from some.....

Unless you hit the "invisible wall quota," it's usually because you pissed them off one too many times, with late reports, lack of receipts, fabrications, report out of time frame, waiting to submit in the 12th hour and not following the guidelines.

In all the above cases, they can't use you or your reports, on a consistent basis. anymore.

Sorry it happened to you. After all of these years it seems certain there is no certainty with this shopping company. This company is the bread and butter for many shoppers and I imagine it can be devastating to be deactivated without reason, or a vague reason.

I was deactivated unexpectedly a couple of months ago myself and could not find rhyme or reason for the dismissal. I had just recently learned prior to my deactivation that 10 gas station audits could be performed in one day after being with them for 7 months and not ever believing that any more than 4 of anything could be done in one day for them. The month prior to my deactivation I completed 40 gas station shops in 5 days and they were paying 25-30 per shop. made for a nice check. The month following I performed only 5 shops for them as I was booked in other arenas. One of the shops the wrong location was reported for the job in a mix up and I even caught it and emailed them to tell them within two minutes after I submitted so I could report it in the correct place. and report the right job in its location. Within two hours I was no longer able to get to any of my jobs or search and I emailed the helpdesk. The reply was simply "we are no longer going to be offering you any more shops". Short, simple, and nothing stating any reason why. I had completed over 150 shops in the 7 months I was with them and had never had one rejection and only four quality issues. It remains a mystery to me and the lost income potential was sickening considering my new found knowledge. I have made it without them though and have explored other avenues in the mystery shopping world and believe I am making more for less work now and weather plays a less significant role in my ability to complete jobs.

How sad to hear.

(heart)

There are actually a lot of reasons that a shopper might be terminated from Market Force, and it does not necessarily mean the shopper has done anything wrong. Market Force usually is unwilling to explain specifically WHY a shopper has been terminated, which is actually not that unusual. Many MSCs do not identify a specific reason when a shopper is deactivated. We hear that complaint more often about Market Force because they are bigger and have a larger shopper base than many other companies. And, often deactivated Market Force shoppers are very angry and disappointed because they do a large volume of shops for MF and they love shopping the ability to self-assign, the volume of shops available, the clients, the easy shops, and the quick, easy reports with little or no narrative.

Market Force collects and analyzes data through "secret" computer algorithms. Shopper data is compared against the "norm" for reports for specific clients. A shopper may be deactivated because he appears to be "too critical" (more negative reports than the norm) or he is "too easy" (too many glowing reports compared to the norm). This does not mean the shopper did anything wrong. It means the shopper does not meet Market Force's definition of "the average, everyday shopper."

A shopper might also be deactivated because there are too many shoppers with his demographics in his area or simply because Market Force has such a large influx of new shoppers that they want "new blood." For example, let's say in a small college town, perhaps a large percentage of shoppers are college-aged and male. A college-age male might be more likely in that location to be deactivated than a female senior. In an area with a high percentage of retired shoppers, a female senior might be far more likely to be deactivated than a 20-something male or female.

And, yes, sometimes shoppers have made errors and been deactivated because of those errors. Sometimes posters post that they were given no reason for deactivation, although they may simply not recognize the reason. If QC has come back for clarification to a shopper 17 times, even though the report was eventually accepted and paid, are those "errors?" If the shopper got paid, he likely does not view them as errors, whereas QC may well believe that a high percentage of clarification requests equates an error because it makes dealing with the shopper more time-consuming than dealing with another shopper. A high percentage of cancelations might be a cause of deactivation. What is high? 5%, 10%, 20%? Recently, a deactivated poster casually told us his cancelation rate, which appalled many of us, but he did not consider it bad and was shocked to hear that it might have caused his deactivation. It is hard for a deactivated shopper to be objective about possible reasons.

And - I would advise anyone suddenly deactivated to go back and ask, because there are many times when shoppers have been deactivated in error - system error, returned e-mail, or any number of things. Market Force seems to quickly correct the mistake and re-activate those shoppers deactivated in error.

I haven't had any problems with Marketforce, as of yet. I think it's important to make sure the reports you complete are followed correctly, since companies are wanting correct information. For example, one of the companies I deals with rates me base on grammar along with making sure I send in correct information. I lose rating points if my grammar is wrong even with punctuation. We have to be professional and as a professional, our actions will speak loudly when completing reports.

I know I try to make sure my reports as as detailed orientated especially the notes I take for myself. This way, if they need more information concerning the shop in question, I can get back to them with the needed information and provide them with the information.

I have worked for MF for the past 10 years partly when I was in Colorado and now in Washington state. And they have been great. I have no complaints. When they have a question for me to clear up I do it immediately. I do gas stations and always have a large supply of the shops per month. When I haven't taken any shops for awhile they shoot me a email and ask me to do shops with bonus's. I get paid the same day per month by direct deposit and I don't have to wonder when I will be paid. It is hard for me to get shops from any other places due to MF keeps me really busy.

I have been deactivated from MF 3 times. Each because of a bounced email. Finally had to get a private email just for MF. Recently I was called and begged to do a shop. OK, it had been a while since I had shopped this location so I said yes. The cashier made a mistake. Put in that I gave him a $50 bill when I only gave him a $5. I got change for a $5 bill so did not give it a 2nd thought. In fact I did not even notice it on a receipt. On a flag page (used to determine the next screen) I indicated no errors. Shop was rejected. What hurt was that the total purchase was about $12. We argued. I lost. I tried to resign from MF. My resignation was not accepted. They did agree to refrain from calling me again but said I could continue to self assign.

No one has it in for Market Force. They do not tell you there are errors in reports - and then they deactivate you without explanation. It's what they do.

That's Crazy. To do 500 jobs is enormous. You would think a guy could make 20 mistakes and be ok. I don't have any issues with Market Force and I do about 20% of all my shops with them.

lsilverman Wrote:
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> I tried to resign from MF. My
> resignation was not accepted. They did agree to
> refrain from calling me again but said I could
> continue to self assign.


You are an independent contractor so you can "resign" or deactivate yourself at any time. Even if you were an employee, you have the right quit your job usually with a 2-week notice.

How can I find out how many shops I've done with them? I've done shops for years. Have no idea how many. thanks

Move on, Market Force isn't worth worrying about. They treat good shoppers like garbage. This is one company that should be hacked.

Edited 1 time(s). Last edit at 12/26/2014 10:18PM by shopmyst.

vloglady Wrote:
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> How can I find out how many shops I've done with
> them? I've done shops for years. Have no idea how
> many. thanks


Don't you have an Excel spreadsheet or some system of logging all your shops including payments? If you've been shopping for years, you really should have some system in place.

My toggle is still working!

F*** Them

Canuck, why are you toggling me?

How do you untoggle someone. My cat is always helping me by trying to catch the mouse.