HS Brands
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chrsj Wrote:
-------------------------------------------------------
> HS Brands is using a third party company called Word Smith to edit there shops and they are
> absolutely awful. They have no consistenty in how they edit and you answer there questions and they send back the shops asking for more information. They are absolutely awful. Then they deduct points points from your score for there own mistakes.
What makes you sure that the editing problems are their mistakes rather than yours? I'm not familiar with a company named Word Smith that does this work as a third party, but there is a computer program called Wordsmith that I am told HS Brands uses to check for grammar and spelling errors. Sometimes when a shopper makes a spelling or grammar error, he may not be aware that he has made an error. For example, you have mispelled "their" 3 times in your brief post, using the word "there" instead. Those are errors that would be identified by Wordsmith. Even if you responded to questions about your report, if spelling and grammar errors were identified in your report, points would be deducted from your score for those errors.
If you have more information about the third party company called Word Smith, please post it. I sometimes work for HS Brands and I would be interested in knowing more about a third party company working with them.
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> HS Brands is using a third party company called Word Smith to edit there shops and they are
> absolutely awful. They have no consistenty in how they edit and you answer there questions and they send back the shops asking for more information. They are absolutely awful. Then they deduct points points from your score for there own mistakes.
What makes you sure that the editing problems are their mistakes rather than yours? I'm not familiar with a company named Word Smith that does this work as a third party, but there is a computer program called Wordsmith that I am told HS Brands uses to check for grammar and spelling errors. Sometimes when a shopper makes a spelling or grammar error, he may not be aware that he has made an error. For example, you have mispelled "their" 3 times in your brief post, using the word "there" instead. Those are errors that would be identified by Wordsmith. Even if you responded to questions about your report, if spelling and grammar errors were identified in your report, points would be deducted from your score for those errors.
If you have more information about the third party company called Word Smith, please post it. I sometimes work for HS Brands and I would be interested in knowing more about a third party company working with them.
there is email that comes from the editors who are using the wordsmith in there email domain. When you reply to them it goes to a wordsmith domain. There are some other companies that used to use them also such as Measure Consumer Perspectives but I am not sure if they still use them.
AustinMom beat me to the grammar errors. Losing points for spelling and grammar is a valid point.
chrsj Wrote:
-------------------------------------------------------
> HS Brands is using a third party company called
> Word Smith to edit there shops and they are
> absolutely awful. They have no consistenty in how
> they edit and you answer there questions and they
> send back the shops asking for more information.
> They are absolutely awful. Then they deduct
> points points from your score for there own
> mistakes.
I'm sorry but I see several errors in just this little paragraph you wrote. Try putting more effort into grammar, punctuation, and spelling, and you might have a different experience.
-------------------------------------------------------
> HS Brands is using a third party company called
> Word Smith to edit there shops and they are
> absolutely awful. They have no consistenty in how
> they edit and you answer there questions and they
> send back the shops asking for more information.
> They are absolutely awful. Then they deduct
> points points from your score for there own
> mistakes.
I'm sorry but I see several errors in just this little paragraph you wrote. Try putting more effort into grammar, punctuation, and spelling, and you might have a different experience.
Yes, not capitalizing the first word in a sentence, and confusing their/there are reasons you may be getting deductions 
My last shop for Coyle was edited by someone with a wordsmith email address. I was only asked one question for clarification and received a very low score. I generally get scores of 10 on most of my shops for other mscs.
thanks Susan, I knew that there was a company called Wordsmith who is terrible to deal with.
I have only been a mystery shopper for about six weeks. I have completed about eighty shops. The very first two shops I debriefed both received scores of 8/10 due to grammatical errors. While, I admit I was a little discouraged by the scores, (and even thought to myself.... what? that can't be right !); the scores also caused me to be more attentive to spelling, grammar and punctuation when debriefing shops that followed. No more 8/10 scores after those two : )
So far, I have only completed one shop for HS Brands. My shop rating was a 9/10. The editor's notes stated, "A few grammatical errors were noted and corrected, but for the most part this was done well. Thank you." As much as I would like to think I made no such errors, the debrief was such that my stress level alone likely caused at least one error.
So far, I have only completed one shop for HS Brands. My shop rating was a 9/10. The editor's notes stated, "A few grammatical errors were noted and corrected, but for the most part this was done well. Thank you." As much as I would like to think I made no such errors, the debrief was such that my stress level alone likely caused at least one error.
I have just dealt with HS Brands (Service Sleuths) and never again. They are horrible. I did the shop and worked hard to provide what I thought was an excellent report. The editor rejected it. The guidelines said I should take a tour of this fitness center. The associate who gave me all the information I wanted at the main counter never mentioned a tour. When he was all through I waited and waited and he never even asked if I wanted a tour. I asked him if I could just walk around and look at the place and equipment and he said that was fine. I thought that would prompt him to offer a tour. It did not. The guidelines did not mention anything about the associate not offering a tour and it did not mention me asking for a tour. This editor totally rejected my recorded pre-visit call and my on-site visit and report because I did not take a tour. Under the circumstances was she right or wrong? I felt she was terribly wrong. Even the scheduler read the report and said the shop should not have been rejected and he told her that. He said the guidelines were followed by the shopper. She did not change her decision. I don't believe I will do anymore shops for Service Sleuths/HS Brands. They are not the kind of company I can be proud to work for.
If you do not get paid make sure that you file a complaint with the MPSA again HS Brands, and also file one with the Attorney Generals office in the state in the state where you live and the state where HS Brands is incorporated and state all of this to make sure that you get paid. Try to get higher up at HS Brands
Chrsj,
Thanks for your comments. I will surely do what you have suggested.
Thanks for your comments. I will surely do what you have suggested.
if you google HS Brands there are people who have already filed complaints against them about there business practices. If enough people file complaints against them then the appropriate agencies will take the appropriate action necessary against them.
Pop Wrote:
-------------------------------------------------------
> I have just dealt with HS Brands (Service Sleuths)
> and never again. They are horrible. I did the shop
> and worked hard to provide what I thought was an
> excellent report. The editor rejected it. The
> guidelines said I should take a tour of this
> fitness center. The associate who gave me all the
> information I wanted at the main counter never
> mentioned a tour. When he was all through I waited
> and waited and he never even asked if I wanted a
> tour. I asked him if I could just walk around and
> look at the place and equipment and he said that
> was fine. I thought that would prompt him to offer
> a tour. It did not. The guidelines did not mention
> anything about the associate not offering a tour
> and it did not mention me asking for a tour. This
> editor totally rejected my recorded pre-visit call
> and my on-site visit and report because I did not
> take a tour. Under the circumstances was she right
> or wrong? I felt she was terribly wrong. Even the
> scheduler read the report and said the shop should
> not have been rejected and he told her that. He
> said the guidelines were followed by the shopper.
> She did not change her decision. I don't believe I
> will do anymore shops for Service Sleuths/HS
> Brands. They are not the kind of company I can be
> proud to work for.
You did not follow the instructions.
Step 2:
2. Visit the location and take a tour of the facility.
Pretty simple stuff.
You going to file a lawsuit over $20-$30? Brilliant. The scheduler does not have the final say. The client wants people to tour the facility and get feedback on that. The editor is correct.
I have worked for HS Brands for over 15 years. They have reimbursed me for over $50,000 (not a typo) during this time. I did a shop for them 2 months ago. I forgot to pay cash. The scheduler said to submit it anyway. I did. It was rejected, as I suspected it would be. I re-shopped it. Not a big deal. It was my fault, which I realized as soon as I was ready to enter the report.
-------------------------------------------------------
> I have just dealt with HS Brands (Service Sleuths)
> and never again. They are horrible. I did the shop
> and worked hard to provide what I thought was an
> excellent report. The editor rejected it. The
> guidelines said I should take a tour of this
> fitness center. The associate who gave me all the
> information I wanted at the main counter never
> mentioned a tour. When he was all through I waited
> and waited and he never even asked if I wanted a
> tour. I asked him if I could just walk around and
> look at the place and equipment and he said that
> was fine. I thought that would prompt him to offer
> a tour. It did not. The guidelines did not mention
> anything about the associate not offering a tour
> and it did not mention me asking for a tour. This
> editor totally rejected my recorded pre-visit call
> and my on-site visit and report because I did not
> take a tour. Under the circumstances was she right
> or wrong? I felt she was terribly wrong. Even the
> scheduler read the report and said the shop should
> not have been rejected and he told her that. He
> said the guidelines were followed by the shopper.
> She did not change her decision. I don't believe I
> will do anymore shops for Service Sleuths/HS
> Brands. They are not the kind of company I can be
> proud to work for.
You did not follow the instructions.
Step 2:
2. Visit the location and take a tour of the facility.
Pretty simple stuff.
You going to file a lawsuit over $20-$30? Brilliant. The scheduler does not have the final say. The client wants people to tour the facility and get feedback on that. The editor is correct.
I have worked for HS Brands for over 15 years. They have reimbursed me for over $50,000 (not a typo) during this time. I did a shop for them 2 months ago. I forgot to pay cash. The scheduler said to submit it anyway. I did. It was rejected, as I suspected it would be. I re-shopped it. Not a big deal. It was my fault, which I realized as soon as I was ready to enter the report.
I'm not concerned over the $20 shop fee. I am concerned for other mystery shoppers who get wronged by HS Brands. I fully realize the scheduler does not have the final say but the scheduler can in fact, read and he read the guidelines and fully disagreed with the editor. The editor would not even be specific and let me know why she rejected the report. She just said that I didn't follow all of the instructions. It was the scheduler who told me why she rejected it. It seems to me that HS Brands ought to be fair and courteous with shoppers and at least be willing to be specific and let the shopper know what the shopper allegedly did wrong. I have now found there are a number of complaints on file about HS Brands so I'll just add one more to the many already file by other shoppers.
Bottom Line is there editors who are Word Smith Pros are awful and need to go.
I work for HS Brands regularly (and just got a payment from them). I've never had a problem and love them. I've never done a fitness shop with them before.
The editors tried to give me a bad score and when I contacted the scheduler the score was changed immediately. The schedulers must know something about the problems with the editors from Word Smith Pros. I wish that someone from Word Smith Pros would read this and give an explanation to there poor work.
chrsj Wrote:
-------------------------------------------------------
> The editors tried to give me a bad score and when
> I contacted the scheduler the score was changed
> immediately. The schedulers must know something
> about the problems with the editors from Word
> Smith Pros. I wish that someone from Word Smith
> Pros would read this and give an explanation to
> there poor work.
In reading the above and in reading your prior posts you are continually misspelling words. In the above post you write "there" in your last sentence when the proper word is "their". What do you expect when your usage of grammar and spelling is sub par?
I don't wish to be harsh or overly-critical but, jeez, when the expectations are for a well-written report not filled with grammatical and/or spelling miscues and you fail in that regard, what do you expect in the way of a high score or critical analysis of your work?
-------------------------------------------------------
> The editors tried to give me a bad score and when
> I contacted the scheduler the score was changed
> immediately. The schedulers must know something
> about the problems with the editors from Word
> Smith Pros. I wish that someone from Word Smith
> Pros would read this and give an explanation to
> there poor work.
In reading the above and in reading your prior posts you are continually misspelling words. In the above post you write "there" in your last sentence when the proper word is "their". What do you expect when your usage of grammar and spelling is sub par?
I don't wish to be harsh or overly-critical but, jeez, when the expectations are for a well-written report not filled with grammatical and/or spelling miscues and you fail in that regard, what do you expect in the way of a high score or critical analysis of your work?
This is a reply that I just received from the OP (chrsj) who sent it to me via a "private message" in response to my above posting calling chrsj out for the poor spelling of the postings and probably poor spelling/grammar on his/her reports which have caused the problems. Note again the spelling and the lack of syntax and the other-than-stellar grammar.
"I w have a life unlike you and a have a full time job and I also have a college degree and I do not have to rely on mysstery shopping. Being educated I know when companies are in violation of the law and I have the means and resources to deal with these unethical practices. When you get an education let me know."
"I w have a life unlike you and a have a full time job and I also have a college degree and I do not have to rely on mysstery shopping. Being educated I know when companies are in violation of the law and I have the means and resources to deal with these unethical practices. When you get an education let me know."
parkcitybrian Wrote:
-------------------------------------------------------
> This is a reply that I just received from the OP
> (chrsj) who sent it to me via a "private message"
> in response to my above posting calling chrsj out
> for the poor spelling of the postings and probably
> poor spelling/grammar on his/her reports which
> have caused the problems. Note again the spelling
> and the lack of syntax and the other-than-stellar
> grammar.
>
>
> "I w have a life unlike you and a have a full time
> job and I also have a college degree and I do not
> have to rely on mysstery shopping. Being educated
> I know when companies are in violation of the law
> and I have the means and resources to deal with
> these unethical practices. When you get an
> education let me know."
Something else for the OP aka chrsj..
"I know when companies are in violation of the law and I have the means and resources to deal with these unethical practices."
WTF is all that about?????
Would you care to enlighten us about "violation of the law" and "unethical practices"?
-------------------------------------------------------
> This is a reply that I just received from the OP
> (chrsj) who sent it to me via a "private message"
> in response to my above posting calling chrsj out
> for the poor spelling of the postings and probably
> poor spelling/grammar on his/her reports which
> have caused the problems. Note again the spelling
> and the lack of syntax and the other-than-stellar
> grammar.
>
>
> "I w have a life unlike you and a have a full time
> job and I also have a college degree and I do not
> have to rely on mysstery shopping. Being educated
> I know when companies are in violation of the law
> and I have the means and resources to deal with
> these unethical practices. When you get an
> education let me know."
Something else for the OP aka chrsj..
"I know when companies are in violation of the law and I have the means and resources to deal with these unethical practices."
WTF is all that about?????
Would you care to enlighten us about "violation of the law" and "unethical practices"?
ParkCity Brian,
You haven't said a kind word to chris and that is unfortunate. With all due respect, it's just too bad everyone isn't perfect. We all have faults. Some can't spell, some do not use the best grammar and then there are some who do not know how to talk with others without belittling them Merry Christmas Brian.
You haven't said a kind word to chris and that is unfortunate. With all due respect, it's just too bad everyone isn't perfect. We all have faults. Some can't spell, some do not use the best grammar and then there are some who do not know how to talk with others without belittling them Merry Christmas Brian.
Pop Wrote:
-------------------------------------------------------
> ParkCity Brian,
>
> You haven't said a kind word to chris and that is
> unfortunate. With all due respect, it's just too
> bad everyone isn't perfect. We all have faults.
> Some can't spell, some do not use the best grammar
> and then there are some who do not know how to
> talk with others without belittling them Merry
> Christmas Brian.
Hi, Pop, welcome to the forum. When a forum member complains of poor scores after reports are edited, poor grammar/spelling/sentence structure becomes a very valid point. We are not here to bash mystery shopping companies or mindlessly agree and support other posters, we are here to offer opinions and valid assistance. If I post about an error I made, and another poster is able to offer insight that helps me correct the problem, I feel grateful that the other poster cared enough to try to help me ..... whether I take the advice or not.
As Brian, and other forum members, in this thread and other threads, have pointed out, chrisj does exhibit poor spelling/grammar/sentence structure, and this probably consistently lowers his scores when his reports are edited. chrisj can either recognize that the other posters are making a valid point and try to improve so he can raise his scores or he can be defensive and continue to argue that editors have no right to edit his reports. Whether he has a college degree or not is irrelevant. (Many of us have more than one degree; it does not make us smarter, dumber, or more critical than anyone else.)
Merry Christmas, Pop, Brian, and everyone else!
-------------------------------------------------------
> ParkCity Brian,
>
> You haven't said a kind word to chris and that is
> unfortunate. With all due respect, it's just too
> bad everyone isn't perfect. We all have faults.
> Some can't spell, some do not use the best grammar
> and then there are some who do not know how to
> talk with others without belittling them Merry
> Christmas Brian.
Hi, Pop, welcome to the forum. When a forum member complains of poor scores after reports are edited, poor grammar/spelling/sentence structure becomes a very valid point. We are not here to bash mystery shopping companies or mindlessly agree and support other posters, we are here to offer opinions and valid assistance. If I post about an error I made, and another poster is able to offer insight that helps me correct the problem, I feel grateful that the other poster cared enough to try to help me ..... whether I take the advice or not.
As Brian, and other forum members, in this thread and other threads, have pointed out, chrisj does exhibit poor spelling/grammar/sentence structure, and this probably consistently lowers his scores when his reports are edited. chrisj can either recognize that the other posters are making a valid point and try to improve so he can raise his scores or he can be defensive and continue to argue that editors have no right to edit his reports. Whether he has a college degree or not is irrelevant. (Many of us have more than one degree; it does not make us smarter, dumber, or more critical than anyone else.)
Merry Christmas, Pop, Brian, and everyone else!
Brian,
I fully agree with what you have said. There ways however, to correct and critique someone without being so harsh and disrespectful.
Pop
I fully agree with what you have said. There ways however, to correct and critique someone without being so harsh and disrespectful.
Pop
And the iPhone that I am using makes most of the mistakes that I do not have total control over
If you don't have total control over your phone, why not use your laptop or desktop pc? I would not want to let a dumb phone be an excuse for a report being rejected, and the editor on the other end won't and should not care. We control what tools we use and how we use them, and if we choose not to exercise that control, we can't be surprised or upset about the results......
nutmegstategirl Wrote:
-------------------------------------------------------
> If you don't have total control over your phone,
> why not use your laptop or desktop pc? I would not
> want to let a dumb phone be an excuse for a report
> being rejected, and the editor on the other end
> won't and should not care. We control what tools
> we use and how we use them, and if we choose not
> to exercise that control, we can't be surprised or
> upset about the results......
That makes wayyyy toooo much sense, nutmegstategirl.
But...watch out cuz the OP (chrsj) will threaten to sue you as he/she has done to me (via PMs which I don't want to bore everyone with and re-post them). And he/she also wants to make sure that I have enough $$$ or am prepared to pay the costs of transportation and ancillary costs to get to where I am going to be sued.
-------------------------------------------------------
> If you don't have total control over your phone,
> why not use your laptop or desktop pc? I would not
> want to let a dumb phone be an excuse for a report
> being rejected, and the editor on the other end
> won't and should not care. We control what tools
> we use and how we use them, and if we choose not
> to exercise that control, we can't be surprised or
> upset about the results......
That makes wayyyy toooo much sense, nutmegstategirl.
But...watch out cuz the OP (chrsj) will threaten to sue you as he/she has done to me (via PMs which I don't want to bore everyone with and re-post them). And he/she also wants to make sure that I have enough $$$ or am prepared to pay the costs of transportation and ancillary costs to get to where I am going to be sued.
AustinMom Wrote:
-------------------------------------------------------
> Pop Wrote:
> --------------------------------------------------
> -----
> > ParkCity Brian,
> >
> > You haven't said a kind word to chris and that
> is
> > unfortunate. With all due respect, it's just
> too
> > bad everyone isn't perfect. We all have
> faults.
> > Some can't spell, some do not use the best
> grammar
> > and then there are some who do not know how to
> > talk with others without belittling them Merry
> > Christmas Brian.
>
> Hi, Pop, welcome to the forum. When a forum
> member complains of poor scores after reports are
> edited, poor grammar/spelling/sentence structure
> becomes a very valid point. We are not here to
> bash mystery shopping companies or mindlessly
> agree and support other posters, we are here to
> offer opinions and valid assistance. If I post
> about an error I made, and another poster is able
> to offer insight that helps me correct the
> problem, I feel grateful that the other poster
> cared enough to try to help me ..... whether I
> take the advice or not.
>
> As Brian, and other forum members, in this thread
> and other threads, have pointed out, chrisj does
> exhibit poor spelling/grammar/sentence structure,
> and this probably consistently lowers his scores
> when his reports are edited. chrisj can either
> recognize that the other posters are making a
> valid point and try to improve so he can raise his
> scores or he can be defensive and continue to
> argue that editors have no right to edit his
> reports. Whether he has a college degree or not
> is irrelevant. (Many of us have more than one
> degree; it does not make us smarter, dumber, or
> more critical than anyone else.)
>
> Merry Christmas, Pop, Brian, and everyone else!
Hey Austinmom...Maybe you, nutmegstategirl and myself can get some kind of group rate to fly to crazyland or wherever OP (chrsj) is going to lodge his suit against us?
Thoughts?
-------------------------------------------------------
> Pop Wrote:
> --------------------------------------------------
> -----
> > ParkCity Brian,
> >
> > You haven't said a kind word to chris and that
> is
> > unfortunate. With all due respect, it's just
> too
> > bad everyone isn't perfect. We all have
> faults.
> > Some can't spell, some do not use the best
> grammar
> > and then there are some who do not know how to
> > talk with others without belittling them Merry
> > Christmas Brian.
>
> Hi, Pop, welcome to the forum. When a forum
> member complains of poor scores after reports are
> edited, poor grammar/spelling/sentence structure
> becomes a very valid point. We are not here to
> bash mystery shopping companies or mindlessly
> agree and support other posters, we are here to
> offer opinions and valid assistance. If I post
> about an error I made, and another poster is able
> to offer insight that helps me correct the
> problem, I feel grateful that the other poster
> cared enough to try to help me ..... whether I
> take the advice or not.
>
> As Brian, and other forum members, in this thread
> and other threads, have pointed out, chrisj does
> exhibit poor spelling/grammar/sentence structure,
> and this probably consistently lowers his scores
> when his reports are edited. chrisj can either
> recognize that the other posters are making a
> valid point and try to improve so he can raise his
> scores or he can be defensive and continue to
> argue that editors have no right to edit his
> reports. Whether he has a college degree or not
> is irrelevant. (Many of us have more than one
> degree; it does not make us smarter, dumber, or
> more critical than anyone else.)
>
> Merry Christmas, Pop, Brian, and everyone else!
Hey Austinmom...Maybe you, nutmegstategirl and myself can get some kind of group rate to fly to crazyland or wherever OP (chrsj) is going to lodge his suit against us?
Thoughts?
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