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Service Sleuth

January 27, 2015 05:38PM
Has anyone out there experienced an issue with Service Sleuth refusing a report because of gray areas in the instructions, such as scenarios that weren't there before the shop was conducted? I would appreciate any feedback that anyone has. Thanks so much.
maggieg
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More Discussions About Service Sleuth (All Companies)
January 27, 2015 07:51PM
the shop I did for them had instructions and scenario inside the report... you have to open the report to see instructions and a specific scenario...
so far i did not have problems...
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January 27, 2015 08:47PM
Thanks EO for replying to my post, however I am aware of how to access scenarios and instructions for an assignment. What I am referring to is them adding and/or changing instructions after the assignment has been completed and submitted and then reject it due to their own error of not providing clear instructions to begin with.
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January 27, 2015 08:51PM
They can be demanding, but are fair.

Read the shop notes carefully as well as the full report ahead of time and you'll do fine if you can spell and use perfect grammar. They will not tolerate poor spelling or sentence structure without marking your shop grade down.
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January 27, 2015 09:57PM
Maggieg Service Sleuth

I did have a problem with their valet shops one time not having enough information. I had shopped for another MSC for the same valet, so I knew basically what they wanted. I would talk to the scheduler about this to clarify.
All other shops, restaurant, sports, no problem.
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January 27, 2015 11:32PM
Perhaps if we had more details......

There are reasons that a body stays in motion
At the moment only demons come to mind


Edited 1 time(s). Last edit at 01/28/2015 12:29AM by bgriffin.
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January 28, 2015 12:26AM
No, I have never had them or any other company do that.
What exactly happened?
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