Mystery Shopping Company Discussion

ATH payments
Has anyone gotten their payment from the check run dated 11/20/09 yet?
Date: December 08, 2009 11:51PM
Re: ATH payments
No, but my first check I got from them arrived 22 days after it was supposed to have been sent.
Date: December 09, 2009 10:18AM
Re: ATH payments
No, but it would be nice to have it before Christmas. I'm used to ATH doing this though. Why, just recently I did a pet study for them at a store that did not have anything for dogs or cats. I told them this and now they won't pay me for the shop they sent me to do, stating that I didn't tell them what dog and cat products were for sale. Hmm well considering all the place sold was fish and reptile habitats, there wasn't exactly any dog or cat food to be found. Just another reason for me to distance myself from that horrible company.
Date: December 09, 2009 05:34PM
Re: ATH payments
  • Flash
  • Super Star Member
  • Posts:7525
Perhaps you should have mentioned they had tropical fish you suppose could be fed to a cat . . .
Date: December 09, 2009 06:04PM
Re: ATH payments
  • Mert
  • Super Star Member
  • Posts:2532
Ludicrous. Presumably, the client asked for this particular location. If they didn't know cat and dog products were not sold there, they would now. If your report was shared . . .
Date: December 09, 2009 06:26PM
Re: ATH payments
And how do I argue this one anyway? ATH never even notified me that my report was apparently "unacceptable." I simply found out by checking in my shop log that they had noted it as a blank report. Umm.. yah, the pet food spots were blank because they didn't have any. However, I wrote a paragraph explaining why. Oh and the shop was 30 miles from my home. Yes I had other shops in that town but still... I took the time to drive there and walk through the store.

ATH is a horrible company to work for.
Date: December 10, 2009 01:24AM
Re: ATH payments
  • Mert
  • Super Star Member
  • Posts:2532
I'd argue it and then as you say, distance yourself if you choose. On the report, were N/As available in the drop down, or was there a place to mark N/A for the dog and cat products? You wrote a paragraph. Yes, it would be nitpicking from them, but they noted it was a blank report.
Date: December 10, 2009 12:32PM
Re: ATH payments
I finally got my check today!
Date: December 10, 2009 04:47PM
Re: ATH payments
  • Flash
  • Super Star Member
  • Posts:7525
So it was marked "paid" on 11/20 and received on 12/10. Twenty days between 'paid' and 'received'. Ouch. May I ask when the job was performed?
Date: December 10, 2009 05:31PM
Re: ATH payments
It was a bunch of shops done from the first of October thru the 15th of October, they pay 30 days from then, and I left it in my van, but did not see when it was postmarked.
Date: December 10, 2009 05:38PM
Re: ATH payments
I've done tons of assignments for ATH.. It's one of my favorite companies because I get so much work from them. There usually is a ten-day to two-week time lag between the posting date and the date that the check actually arrives. In fact, I called ATH on Dec. 8 to see whether the checks for the 11/ 20 posting actually did go out I was told that the staff was off for a few days around Thanksgiving and that delayed the mailing of the checks. I received my check on Dec. 9.
Date: December 16, 2009 01:25AM
Re: ATH payments
Yeah, that seems to be the norm with them as long as I have been working for them. I am now waiting for the 12/4 cycle to show up.
Date: December 16, 2009 01:29AM
Re: ATH payments
They owe me money for a few shops. I better start emailing. I had to have to chase after these companies.

I also have to shops that have not been reviewed. How long does that take?
Date: December 29, 2009 09:09PM
Re: ATH payments
how do ath pay anyway I forgot I really need to white down how people pay and when. I like getting paid paypal how about you.
thanks denise my payout date says 12/21/2009 does that mean it will be Jan. 12 when I get paid.
thanks you guys and gals are great happy new year
Date: December 29, 2009 10:37PM
Re: ATH payments
ATH pays via mailed check.

I am probably in the minority, but Paypal is my least favorite way of getting paid. Bank direct deposit is my favorite.
Date: December 30, 2009 10:01AM
Re: ATH payments
I just read the forum Happy New Year's everyone but back to the subject at hand although they are very slow in paying they do pay. my scheduler and I have always respected and understood each other which is a nice place to be with your scheduler by the way:) I am currently waiting on a posted 01/05/2010 payment to come around at least that's when it was posted!
Date: January 07, 2010 08:35PM
Re: ATH payments
I am still waiting for the posted 01/05/2010 payment guys! Wish me luck that it arrives today stay tuned and I will let you know if it finally came~:
Date: January 14, 2010 11:06AM
Re: ATH payments
I wouldn't worry too much about it. It's only been 9 days. I'm sure it will arrive any day. I've waited over 20 days for one once.
Date: January 14, 2010 11:00PM
Re: ATH payments
I have two shops with 12/4/09 and waiting for payment. I filled out the online payment request.
Date: January 16, 2010 01:13PM
Re: ATH payments
I don't mind paypal, in long as I get paid.
Date: January 17, 2010 05:43PM
Re: ATH payments
When a shop says "paid", how long does it take from that date to actually receive your check?
Date: January 23, 2010 04:56PM
Re: ATH payments
kittybratt Wrote:
-------------------------------------------------------
> When a shop says "paid", how long does it take
> from that date to actually receive your check?


I've only been paid by them a few times. I've gotten it within 10 days of the paid date, and another time it took 26 days.
Date: January 23, 2010 09:48PM
Re: ATH payments
My shops are 12/4 and 12/16; the only ones left I did not get paid for in 2009.
Date: January 24, 2010 11:29AM
Re: ATH payments
When waiting for payments from ATH,do not rely on the payment to feed your family. They are so internally screwed up that one person does not know who the other is. I sued them and got paid in full over $500 but that is not the way it is supposed to work. Would you take a shop knowing that you have to go to court to get paid.
Like The Black Plague..................stay away from this bunch.
Date: February 05, 2010 03:01PM
Re: ATH payments
I noticed my early January 2010 shops were marked paid 2/21. I guess I won't be paid until March
Date: February 16, 2010 09:49PM
Re: ATH payments
Got a check yesterday for work done in December. The board says paid 02/05 but I got the check 10 days later.
Date: February 17, 2010 12:44PM
Re: ATH payments
I've done bank shops for ATH. In one case, the staff was behind the tellers' counter & the branch manager explained their checking accounts from there.I faxed her card and entered the facts on my report. Only after 6 weeks when I'm asking for payment am I told by ATH that the shop was rejected because it was not conducted at her desk ! For two other shops I have not been paid after faxing and refaxing proof of my shop visits. I helped their scheduler by doing shop after shop. She rewarded me with bonuses. I was not able to enter a shop because I needed emergency medical care, called her from the hospital, ATH downgraded my rating.I had a banker tell me that for security reasons she doesn't do on-line banking, I note this and while I got repeat phone calls & e-mails to explain this shop. I have not gotten any answers to my questions and to this day do not understand what went down. My requests for shops are always ignored. Good riddance! No more guilt tripping phone calls, no more poorly constructed forms,no more incorrect addresses and most important no more begging for what is mine.
Date: February 26, 2010 09:20PM
Re: ATH payments
I have not had any problem with getting or reporting shops. The only problem I have is getting paid on time. Schedulers do everything by email. Once in a while, you might reach one on the telephone.
Date: February 27, 2010 02:21PM
Re: ATH payments
I have done about a dozen shops over a span of few months. They took time, but they paid for all but one. What really upset me was that I tried contacting them through their contact link twice and got no answer.

The shop was supposed to be a drive-thru teller shop. When I got to the branch, it did not have a drive-thru, so I just did a regular teller shop. I suspect that was the reason I wasn't paid, so I decided to let it go and take a loss on this shop. But what really bothers me is getting no answers. I just hate it when you send an e-mail to them and it gets ignored!
Date: February 27, 2010 09:31PM
Re: ATH payments
Well here I go again after swearing them off this is something that I started out MS with so if nothing more but for old times sake I'll kick myself later~ Anyhow they said that they are going to give heroine's badges if we pull them out of this mess? Backed up shops, I will believe it when I see it:( PS: They are slow as molasses but you will get paid!
Date: March 03, 2010 03:24AM

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