@myst4au wrote:
EVERY GfK shop that I have ever done has REQUIRED an external photo. I have never seen one where it was listed as an optional photo. Dante said the same thing. Why they need a photograph for some of the shops is something I don't understand because it does not have to be time or date stamped, but they do. This is characteristic of GfK. Just like submitting an invoice is characteristic of Maritz.
@myst4au wrote:
EVERY GfK shop that I have ever done has REQUIRED an external photo. I have never seen one where it was listed as an optional photo. Dante said the same thing. Why they need a photograph for some of the shops is something I don't understand because it does not have to be time or date stamped, but they do. This is characteristic of GfK. Just like submitting an invoice is characteristic of Maritz.
@Gabishopper wrote:
Posting on the forum was the only way I could get anyone's attention to listen to me which is sad. It was not my first choice as I explained I had emailed several people multiple people no responses so I didn't really see any alternative.I have been doing this for 10 years and have never posted because I have never been so frustrated .my issues should have been resolved 1 month ago not steaming over it for a month with no responses and then having to vent on the forum just to get someone from GFK to take notice and respond that is no way to run a business. ..everyone is entitled to their opinion and I had just as much right to post the thread as any of you other guys on here complaining... so don't judge me you don't know me! the only reason you'd be trying to judge me is to suck up to the company..good luck with that.
If my issues have been resolved in a timely matter I wouldn't have needed to post. since they weren't resolved the post stays up. In other words this is GFKs report card and it is GFKs reputation also on the line ,not just mine.
Austin mom I suspect you are a scheduler because you are consistently taking up for the scheduler's rather than shoppers who are having difficulties and are frustrated, just my opinionIn a real world schedulers are supposed to help, that's their job!.
@Day2Day wrote:
I like working with all the schedulers at GFK to date. It's a few editors that really are a hit and miss. And there is no way to know ahead who would be editing your report...
@techman01 wrote:
Being an experienced shopper I've learned to
work around this and know how to contact the right people there for a fast response.
However, new shoppers dont and the great inconsistency doesn't help gfk.
@LJ wrote:
Am I the only one who sees Gabi's point here? Yes, she screwed up and did not take a mandatory photo and ultimately her report cannot be used and she will not be paid.
However, that does not negate the fact that she was asked for clarification, was locked out of her report, was unable to add the comments they asked for and could not get any response from the company. If a company is not responding to shoppers in a timely manner, especially when they contacted them for more information, that is a problem.
@Sybil2 wrote:
The OP is not a new shopper. She said somewhere in this thread that she has been doing this for 10 years.
@pyrofuego wrote:
@Sybil2 wrote:
The OP is not a new shopper. She said somewhere in this thread that she has been doing this for 10 years.
She's been doing it for 10 years, but that doesn't mean that she's been actively shopping for a single company for that amount of time.
@Sybil2 wrote:
@pyrofuego wrote:
@Sybil2 wrote:
The OP is not a new shopper. She said somewhere in this thread that she has been doing this for 10 years.
She's been doing it for 10 years, but that doesn't mean that she's been actively shopping for a single company for that amount of time.
But she has 10 years of experience under her belt. She should know about guidelines, photo requirements, meeting deadlines, responding to clarification questions in a timely manner and how to handle a situation when there is a technical snafu. Those are all general qualifications not anything specific to one MSC.
@Sybil2 wrote:
But she has 10 years of experience under her belt. She should know about guidelines, photo requirements, meeting deadlines, responding to clarification questions in a timely manner and how to handle a situation when there is a technical snafu. Those are all general qualifications not anything specific to one MSC.