The OP does not have any history of bashing companies. She said she would keep us updated so I would rather assume there is either nothing to update or she hasn't had a chance to yet.

Sinclair scheduler here I have only just now found this thread. I don't check into the forums daily or even weekly. I cannot confirm or deny if the OP's check bounced as I don't handle accounting. However, we sent out thousands of checks this round and I haven't heard of anyone else's check bouncing. My shoppers are vocal! I'm sure if we had checks bouncing, I would hear about it. Regardless, I am making management aware of this issue.

OP, have you spoken with anyone at Sinclair about this issue? I'd be happy to connect you directly to the accountant if you give me a call. 1-800-600-3871 ext 314.

The check which I got dated February 26th (for January shops) was deposited without incident. I have never had a problem with Sinclair. I don't expect another check until the end of April, so I hope that we hear back from the OP by then.

@SchedulerLauren wrote:

My shoppers are vocal! I'm sure if we had checks bouncing, I would hear about it. Regardless, I am making management aware of this issue.

Excellent point and I kind of think more than 1 shopper here would have had an issue if it were a problem.
Perhaps the OP got a scam check with Sinclair's name and deposited it?

I posted the first response to the OP, and raised the possibility that the check was a scam check. I have to admit that if I fell for a scam and posted a message, and later found out that I had fallen for a scam, that I would really have to remind myself that "pride is a renewable resource" before I was brave enough to come back here and try to sort things out for everyone.

@bgriffin wrote:

@SchedulerLauren wrote:

My shoppers are vocal! I'm sure if we had checks bouncing, I would hear about it. Regardless, I am making management aware of this issue.

Excellent point and I kind of think more than 1 shopper here would have had an issue if it were a problem.
Perhaps the OP got a scam check with Sinclair's name and deposited it?

I hope we hear back too. I'm contemplating a couple of their video auto shops but I don't want to put that much on the table if there is a problem.

Excellent point but the OP seemed to be rather experienced, given the number of their posts. Also, if I were to receive a check for much more than I was owed, my first course would be to contact the MSC.

@myst4au wrote:

I posted the first response to the OP, and raised the possibility that the check was a scam check. I have to admit that if I fell for a scam and posted a message, and later found out that I had fallen for a scam, that I would really have to remind myself that "pride is a renewable resource" before I was brave enough to come back here and try to sort things out for everyone.

@bgriffin wrote:

@SchedulerLauren wrote:

My shoppers are vocal! I'm sure if we had checks bouncing, I would hear about it. Regardless, I am making management aware of this issue.

Excellent point and I kind of think more than 1 shopper here would have had an issue if it were a problem.
Perhaps the OP got a scam check with Sinclair's name and deposited it?

I'm back, the original poster. I had correspondence on Monday with someone from Accounts Payable at Sinclair who promised to "look into" this matter for me and get back to me in a few days. I wish he had indicated he would get back to me more promptly, but so far, I haven't heard anything back. He assured me everything would be taken care of. I hope that means I will collect the original $7.01 plus the $12.00 fee charged by my bank for the overdraft. I also spoke with this guy on the phone.

When I know, so will you, my friends, I promise. Until I get that check, I don't consider this matter happily and successfully closed.

Robinv

To quite you "Thousands of checks?"
Each shopper gets one check a month for the most part. That would then infer you have THOUSANDS of shoppers in one month?

SchedulerLaurenPosts:11[ PM ] [Toggle User Visibility]
Sinclair scheduler here smiling smiley I have only just now found this thread. I don't check into the forums daily or even weekly. I cannot confirm or deny if the OP's check bounced as I don't handle accounting. However, we sent out thousands of checks this round and I haven't heard of anyone else's check bouncing. My shoppers are vocal! I'm sure if we had checks bouncing, I would hear about it. Regardless, I am making management aware of this issue.

OP, have you spoken with anyone at Sinclair about this issue? I'd be happy to connect you directly to the accountant if you give me a call. 1-800-600-3871 ext 314.

Edited 1 time(s). Last edit at 03/25/2015 09:33PM by CANADAMOMMY.

Why be nasty? And it looks like you quoted the wrong post with your question.



Edited 2 time(s). Last edit at 03/25/2015 08:31PM by JustJenna.

x



Edited 1 time(s). Last edit at 03/29/2015 11:13PM by MDavisnowell.

Not being nasty at all. Asking a question. That would then infer you have THOUSANDS of shoppers in one month?
I was not aware that Sinclair had moved to the top of the quantity of shoppers list.

@JustJenna wrote:

Why be nasty? And it looks like you quoted the wrong post with your question.

x



Edited 1 time(s). Last edit at 03/29/2015 11:12PM by MDavisnowell.

Does it really matter if she meant literally thousands or maybe lots of hundreds? Sheesh. Must we nitpick everything here?

The point is that lots and lots of checks went out and nobody else's bounced. Maybe there was some glitch at the bank, an error in coding, a smudge on the account number line, whatever. I had an ATM misfeed a check I deposited and it never did turn up and I had to have a client send me another. The important thing is they are looking into the matter.

@CANADAMOMMY wrote:

Not being nasty at all. Asking a question. That would then infer you have THOUSANDS of shoppers in one month?
I was not aware that Sinclair had moved to the top of the quantity of shoppers list.

@JustJenna wrote:

Why be nasty? And it looks like you quoted the wrong post with your question.

I would be really surprised if Sinclair doesn't have thousands of shoppers checks to cut each month. They probably cut close to 1000 checks in CA each month. I'd imagine that they have lots of shops in TX where they are based. I did one of my first shops for Sinclair in 1999. They mailed me the assignment.

Original poster back to report Sinclair is fine, solid and NOT to blame for the bounced check. This was all a screw-up on my the part of my bank and Sinclair did nothing wrong. That explains why it only happened to me and no one else.

Here is the email I received from Sinclair explaining what went wrong:

"It appears that the error was made by your bank--not ours.

We use positive pay, meaning we provide our bank with a list of the check numbers, and the amounts. In this day and age, with all of the fraud that is going on, most large companies do this, and your bank will be very familiar with the process--I am sure they offer this feature to their business clients as well. Checks not on this list, or changed from this list, are rejected (this is the protection that positive pay allows).

As you can see from the paperwork that you sent me, your bank presented this check with a different amount, and so it was rejected. We were protected by our processes, now you need to get protection/service from your bank. Our check is for $7.03--not $7.00.

Please have your bank present the check at the correct amount. They should do this (checks are allowed to be presented twice). They should also reverse your bank fee, as this was entirely their fault."

I owe a big apology to Sinclair for this gaffe on my bank's part. Then again, I didn't know; all I saw was a letter from my bank that Sinclair had bounced a check. My husband is going to our bank this morning to re-deposit the check and tear them a new one for upsetting us, Sinclair and all of you!

I'm so sorry, my mystery shopping friends, for causing you grief over this. I feel absolutely awful.

Robinv

No need to feel awful at all; getting a letter like that would be unnerving to most people. Thank you for reporting back. I'm glad it will be resolved for you.

Robinv, I'm glad you got it all sorted out!

Regarding the thousands of checks, yes, I can say with absolute certainty that we cut thousands of checks each payroll cycle. Yes, we pay each shopper only one check, but we have thousands of shops each month to complete across the US (and several internationally). With the way rotation and shop limits work, we definitely have thousands of checks. Trust me, I have to schedule some of them

Edited 1 time(s). Last edit at 03/27/2015 10:07PM by SchedulerLauren.

Can you edit your title now OP?

Great news that it got all straightened out. And I learned something about the banking industry. Cool.

So can you share with us the name of your incompetent bank?

OP, Did you save your deposit receipt? Just wondering if that reflects the correct amount or not?

I know my company has to track many daily wire transfers. If something doesn't match to the penny it is not credited to the customers account until whatever additional steps they require are deployed.

Yay!!! Glad it was just a bank glitch. I thought that might have been the case.

A lot of banks run checks through optical readers so it's easy for numbers to be read wrong. (picture dust on the lens)

I've done accounting and balanced checking accounts for a lot of customers and you'd be surprised how often there are misreads. I just change the item to whatever amount it cleared for and write off (or on) the few cents variance. But I've never seen a bounce because of a mismatch before. I didn't know about that system. Probably prevents a lot of alterations from going through.

And please, OP, do change the title of the thread to something like "My Bank's Error Caused Sinclair check to bounce!"

Agreed. OP - please change the subject line of your post.

The subject line makes it appear that Sinclair did you a wrong and it will hurt them in the short run.

Especially since it was NOT their fault.

And CANADAMOMMY needs to retract a few comments too...

Thanks for getting back to the thread and show the resolved answer. To me this is a successful exchange of information that helps shoppers and MSC's. Guess I can cash my little check now .

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Edited 1 time(s). Last edit at 03/29/2015 11:11PM by MDavisnowell.

GLAD to hear this has been resolved and i appreciate your posting this.....I would have also panicked if I had gotten a bounced check....

No retracting it was NOT my check. Bounced checks CAN be for lack of money.
That is fact. Maybe Sinclair can switch to Paypal and hence no problems.....

@roxy1 wrote:

And CANADAMOMMY needs to retract a few comments too...