The word quote was written like 4 times.

talking about evaluating to see if the employee understands all the signs posted..

when Big Lots first opened in my area...they had a policy that if they didn't have an advertised item on the 1st day, they would locate it at another store (the nearest was about 2 hours away then) or give you 5% off on your other purchases.....

once I was standing at the register just across from the sign and the employee argued that the policy didn't exist!

I've done shops for many other companies where I've scored 7's, 8's an 9's....I don't see them deactivating my account. This idea you always have to score 10's is crazy.

I guess service check must be in the mood to deactivate accounts this week. I have done multiple shops with them with high ratings. They sent me an email at 1 p.m. more than 3 days after a shop asking for the clarifications to be completed by midnight of the same day. Well, it just so happened that I didn't see this email until after the deadline. Xfinity had a service outage and when I look at emails on my phone I only see a few a time. I guess it was buried in my email pile if you will. Well, needless to say at the top of my email pile the next day I received an email saying that my shop was canceled and my account was deactivated. I contacted the operations manager whose attitude was rude to say the least. She said it wasn't her problem when I checked my email and they shouldn't have to ask me for clarification in the first place. When I saw I wasn't getting anywhere with her, I said God bless you and in the middle of my sentence she hung up in my face. Rude, unprofessional and unfair. Service check doesn't have a lot of shopping opportunities and all I can say is apparently they don't have a lot of people skills either. Don't make any mistakes or let your internet go out. Your account will be deactivated and when you attempt to explain they won't care ! No loyalty and no grace !

@johnb974 wrote:

I've done shops for many other companies where I've scored 7's, 8's an 9's....I don't see them deactivating my account. This idea you always have to score 10's is crazy.

You have to score 9's and 10's consistently with companies if you want them to call you and offer you the "off the board" jobs.

Examples:
Can you fly to twp cities in Canada? We will also pay all expenses plus $200 a day fees.
Would you like any of the $200 cosmetics shops before they hit the board?
Do you want the golf resort shop with the spa this quarter?

So, that's why I do consistently good work whenever I can. I have no idea what's available, but when something comes up, I get that call.

Traveling around is something I just don't want to do. I would not take those shops, no matter what they paid.

Edited 1 time(s). Last edit at 03/30/2015 03:55AM by johnb974.

John, SoCalMama's travel shops are only examples of high-paying, "off-the-board" shops. She chose those examples because she receives calls about those shops and they are her favorites. I also would not take those shops, because I do not choose to travel. I do not do resorts, hotels, or airline shops. There are a lot of shops that pay very well and do not require travel. I very rarely drive more than 15 miles for the "off-the-board" shops that are offered.

Sorry John. Not a good week for you, clearly.
You are not an employee. Any MSC can deactivate you at any time for any reason or no reason at all.

Yes, AustinMom, you are correct. I will take local high paying jobs or jobs that allow me free travel. That's what interests me. I am not too keen on taking restroom photos in gas stations in the inner city. I don't want to pretend that I am interested in a new cell phone either. Not appealing at any price. (Just some examples.)

SoClaMama, I understand that. I just find it sad they would treat any Mystery Shopper like this. If they keep it up, they will lose most of their shoppers. Word gets around.

Is that what you & sweetshelisha are up to? I read several older threads bashing Market Force & now Service Check. Your low scores and two rejected reports are clear $ valid reasons for the deactivation.

I'm going to try to help you, because you seem like a nice person. If you are not willing to give every shop your best effort, then why are you shopping? If I was running an MSC I wouldn't have patience with people who were satisfied with low scores either. Why reach for mediocrity?
When you get a low score, it is an opportunity to learn. The companies want what they want. If you want to work for them you need to give them what they want. That is what they pay you for.
You need to stop and realize that no one owes you a mystery shopping career. You need to build your business like you care, because in the end, you are the only one it hurts if you don't.
No, it's not sad that they deactivate mystery shoppers who can't cut it. It's business, and it's life.

CoffeQueen, not everyone gets perfect scores every time. The problem is with THEM. Have you seen the other posts from others who have also had their accounts deactivated. The problem isn't the Mystery Shoppers, the problem is the MSC. They have an unforgiving attitude toward anyone making any mistakes. I won't waste my time with anyone with that kind of attitude. This company will find itself with fewer and fewer mystery shoppers. It the MSC who can't cut it. If you want to bow down to them, you have that right. I will not, I will move on to other companies.

The problem is not THEM. I actually don't think there is a problem here, except the one you have created. You are unhappy and disgruntled that you were deactivated. As you noted, there are plenty of other MSCs to work for. Why waste time feeling sad and blaming the MSC because you were unable to meet expectations at that particular MSC? Take responsibility. Own up to the failure, learn from it, and move on.

I respect companies that proactively review the performance of their independent contractors and continue to use only those who excel. With a large group of shoppers registered, a company can afford to cut the lower-performing ICs. The MSC is not going to lose their better shoppers because word gets around that they deactivate those with low scores, two rejected reports, and a failure rate of 25%.

Over 25 years of living in the same home, a major fixer-upper, I have used many independent contractors. If I am dissatisfied with one of them, I don't use him again. I use a different contractor. Perhaps that is an "unforgiving" attitude, but I want the very best for my dollars spent. When I have contractors available who do excellent work, why would I pay for less? I don't "owe" a contractor who did a bad job another chance. I work with the very best, some for many years. For example, I have used the same plumbing company for 25 years - they are outstanding - and for the last 17 years I have used the same plumbing employee at that company - I always ask for him.

It's time to just move on to other jobs and other companies.

@johnb974 wrote:

SoClaMama, I understand that. I just find it sad they would treat any Mystery Shopper like this. If they keep it up, they will lose most of their shoppers. Word gets around.

And word gets around between schedulers and MSC owners. By beating this horse to death and not owning YOUR mistakes, you are burning bridges all around. Didn't I read somewhere that you got a new job at Walmart? Maybe it is time for you to focus on that job. It might be better suited for you.

On the upside, it leaves more shops and their bonuses for the rest of us. Thank you.

@Sybil2 wrote:

@johnb974 wrote:

SoClaMama, I understand that. I just find it sad they would treat any Mystery Shopper like this. If they keep it up, they will lose most of their shoppers. Word gets around.

And word gets around between schedulers and MSC owners. By beating this horse to death and not owning YOUR mistakes, you are burning bridges all around. Didn't I read somewhere that you got a new job at Walmart? Maybe it is time for you to focus on that job. It might be better suited for you.

On the upside, it leaves more shops and their bonuses for the rest of us. Thank you.

WOW, calm down. The fault is the MSC. Read what others have said about this MSC. You can work for them if you want, many others will not.

Like I said, thanks for the extra jobs and the extra money. And I am very calm; I just got back from a wonderful vacay covered and paid for by mystery shopping, auditing and merchandising.

Actually, Service Check is not hurting for shoppers. They have been around for at least 15 years. I'm sure that I can check and get the actual start date. They can afford to cut people loose. That's why they do it. I know for sure that they deactivated a shopper for not getting a name on a shop, as well as another for not leaving 24 hours left before cancelling. Happens every day, I'm sure. I'd guess that they have 100,000 shoppers in their data base, easily. I'd also guess that even though I have worked for them for at least 12 years, they don't know my name from the masses of others. I don't have any special shops from them.

To be honest, they deactivated me once when I was about 10 minutes from finishing a report. I called, got reactivated and finished the shop. Super easy.

A few years ago, I got stuck in epic traffic (pretty common here). I called, explained, offered a screen shot of my sig alert app (declined) and was rescheduled. They are pretty reasonable people if you have a reasonable request in my experience. That being said, I still would not do that furniture shop again because I hate that report so much.

If they deactivated you 10 minutes from completing a shop, they have no respect for you. It appears they do not appreciate good shoppers. I would not work for them. Unless you work within the company, you have no idea as to how many shoppers they have. I don't care how many shoppers they have anyway. You treat your good shoppers with some respect. It appears from one post on here, they use to. Whoever has taken over now, isn't. If you want to work with them go for it....but me and others will move on.

Is this BillBryan rearing his ugly head once again? Beating = Horse = Death.

Yes when we know some companies are highly critical we will say they all pay the same. That doesn't mean 7s can be considered good. At best they are a C grade. Since you are not an employee they do not have to give you any warning. If the MSc has enough shoppers in your area who can do a better job they don't need you.

@johnb974 wrote:

I got 7, 8 and 9's on all of my reports...I got paid for ALL of them. No mention of deactivating my account, no warning. If they're going to only keep 10's, they will lose a lot of good people. No one is perfect.

I agree. That's why I just move on to the next MSC. There's enough of them out there.

all you have to do is "piss off" one person one time........

@johnb974 wrote:

I agree. That's why I just move on to the next MSC. There's enough of them out there.

So why do you keep bringing up the same thing over and over again? Most of us do have decent reading comprehension skills.

@Sybil2 wrote:

@johnb974 wrote:

I agree. That's why I just move on to the next MSC. There's enough of them out there.

So why do you keep bringing up the same thing over and over again? Most of us do have decent reading comprehension skills.

I just respond to those posting to ME. I'm not the one who keeps bringing it up. If you have reading comprehension, you would have noticed this. Why did you respond to the post if you didn't want to talk about it.

Edited 2 time(s). Last edit at 03/31/2015 06:04PM by johnb974.

Just so you can see how annoying it is to read the same thing over and over again. And it never seems to be YOUR fault.

@Sybil2 wrote:

Just so you can see how annoying it is to read the same thing over and over again. And it never seems to be YOUR fault.

Sybil2, if you stop replying to me this thread will die out. LOL By the way....I'm not the one who deactivated my account. I never intended to deactivate the account. That was the fault of the MSC.

I think your lack of choice is the problem for you here, John. I agree that it's obvious you did not intend to deactivate your account - you were deactivated because the MSC no longer wanted your services. The reason some of us believe you are beating a dead horse is that you seem almost manic to "prove" that none of this was "your fault" ...... it's a bad MSC and it's all their fault. You say "If you want to work with them go for it....but me and others will move on." But you didn't decide to move on ..... they pushed you out. It is not your choice to not work with the MSC.

I think you are mis-speaking. The deactivation was actually the *choice* of the MSC. They made that choice because of your performance. I would probably not use the word "fault," but if I had to determine whose "fault" the deactivation was, it would be my belief that the performance issues were your fault. You had low scores, two rejected reports, and a failure rate of 25%. It was not the fault of the MSC that you had low scores, rejected reports and a high failure rate. That was your fault, and they chose to deactivate you.

Your inability to accept that your performance was the cause of the deactivation is just sad.

OMG....They deactivated my account, that isn't my fault. They didn't even try to reason with me, they just deactivated it. I was willing to talk, they were not. That makes it THEIR fault. As others on here have stated they've deactivated others for just one mistake. The problem is with them. I've had poor grades from other MSC, but they talked to me and I still do assignments for them. They were reasonable.This one isn't.

If you enjoy being treated like that, stay with them. "As for me and my house"....we will move on.

John seems to keep running into MSCs who deactivate or otherwise treat him wrongly. I think a pattern is forming.

You're right, John. I've seen the light. Any MSC that would deactivate a poor-performing Independent Contractor is just plain bad. And unreasonable. What was I thinking? It's clear that you've had better luck with other MSCs who were willing to put up with your poor grades and still let you do assignments for them.

None of it is your fault. Just keep doing what you are doing, and best luck. No need to answer - now that I've come around to the right way of thinking, it's clear you've made your point.