I've noticed that several people have had different problems with Market Force, so I thought I would share the problem I have with them. I am currently restarting in mystery shopping (I shopped about 8 years ago), so I am updating all my info with all the companies I was signed up with, with Market Force being one of them.
I went to update my profile, new address, etc. I noticed that my social security number was incorrect, at least the last four digits, that was all that was showing. I was unable to correct this myself so I contacted Market Force to get this corrected. They told me it would take a couple weeks to correct and unassigned me from the shops that I had assigned at that time. Told me that I could not work with an invalid SS number, I understand that. I waited a few weeks and never heard anything, so I contacted them again. They said it was my fault the number was incorrect and they had nothing to do with it, but was still working on fixing it. I do not understand how it was my fault, I have NO reason to put in an incorrect SS number. And if they verify it like they claim they do it would have been caught 8 years ago when I was shopping with them the first time.
I continued to contact them every couple weeks to see if the problem had be fixed. They kept telling me it would be a little bit longer. I would log in every now and then to check myself. Then one day I was unable to log in, it said I was restricted. I emailed them again and this is the reply I received, "Unfortunately, we are not able to consider reinstatement of your Shopper status." This is the thanks I get for being honest and telling them there was a mistake. I just wish I knew how the wrong SS number go on my account. But like I stated if they had done their job and verified like they claim they do it would have been resolved years ago.