My experience with KSSRyan has been both abysmal (more than once) and surprisingly helpful (once). Abysmal, we all understand. You have an assignment, there are issues, you email Ryan, there is no timely reply. Flip side, not long ago, he called me to do a shop, same day, offered a bonus, and I accepted. However, when I logged in to the MSC's site, the bonus was not attached. I emailed him. I phoned him, but he did not answer. I was on the fly in the field, doing other shops, and decided to do the onsite, risking my out-of-pocket. Hours later, he called me back, sincerely apologetic. He then emailed, and corrected his error, placing the bonus in my shop log.