@marklewis wrote:
Cheryl apparently worked hard for Bestmark and completed a large number of shops for them.
Then Bestmark dumped her.
Apparently all that happened was the client said they didn't like her. She was doing her shops correctly.
Can't blame her for being angry.
If you read these forums, you'll see that Bestmark has a number of acrimonious disputes with their shoppers.
I don't think that you have it straight.
Here's how I read it:
Cheryl (+2) did some sort of exit interviews or open audits for a major electronics company.
As it was not a mystery shop, she was known to the client / major electronics company.
The client had some sort of issue with Cheryl (+2) and asked Bestmark for a different person in the future.
The client can make this request. They are the client. That's how life works.
Cheryl (+2) got paid for the work done and was offered an additional $300 for the scheduled work that would now be done by somebody else.
Cheryl (+2) got pissed and posted all kinds of things true and imaginary about Bestmark all over the internet as well as filed with the BBB.
Bestmark came to defend (under their company name).
I used to shop for Bestmark twice a month, for over 14 years. They lost the client, and I just shop occasionally for them now. In 14 years, we had two minor disputes, and I sucked it up for the greater good. My shops were a pretty significant value (5 figures in total, easily), so eating $150 was worth it. I don't find them easy to reach lately, but they are consistent and fair overall. Yes, they pay on time, all the time. They pay quickly. No surprises. They are a big, well established company. If they have 100 disputes with 500,000 shoppers, so what?