Customer Impact

Are they extremely fussy and particular about their shops or what? I have done 3 shops for them and they have driven me crazy over 2 of them. Has anyone else run into this?

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I have, but I seem to be the only one. In other threads, everyone else loves them. I spent a very long time writing a lengthy and comprehensive report for a fine dining shop, following the guidelines and sample report exactly. I received several polite questions from the editor asking about things that were not covered in the sample, questionnaire, or guidelines. For example, they wanted more detail about part of the ordering process. The part of the sample that covered that said, "My guest ordered the tuna." Period.

That said, they are wonderful to work with in all other aspects.

They do have detailed reports with narrative. Most of their guidelines give example narratives, showing you exactly what they want. So far I haven't ever gotten questions or information requests or rewrite requests after submitting a report.

I did only one for them so far, but they were great to work with. I gave answers on par with the sample and also similar to what I give with any narrative. Didn't get any questions, just a happy comment from the editor.

I seem to have pretty good luck with them and enjoy the BBQ shops, although the report is extensive.

Kona Kathie

No I have not had any problems with them and I have almost all 10's for my rating! If you just start out with some new company you have to get used to what they want from you and unfortunately you have to learn by yourself. I will not do any shops for anyone that only pays 5-10 and you have to purchase something. All of that money goes into your 1099 at the end of the year and it is not worth it. I do dining shops are relatively nice restaurants because then they pay for the dinner and the night out with a friend.

I really enjoy working for CI. One thing that you can do is call them, and they will go over the report with you. They do have a particular style that is different than a lot of other companies, but they have also been very helpful to me.

I have done probably 10 shops with them and I really like them, their clients and their reports.

CI has been a pretty good group to work for. They have good clients, although they don't have my favorite burrito chain anymore.

I'm concerned though, I see in the latest wave of shops, they're requiring GeoVerify....I had the app on my phone a couple years ago, it was crappy and I deleted it. I don't like the idea of having this requirement, isn't my receipt proof enough that I visited the location. What if the app doesn't record correctly or another technical mishap...I hope this is just failed experiment.

I have not had any problems with GeoVerify. Sometimes it is slow to get a code, but it always does and once it knos your location, it can continue seeking a code while you drive away. There is one location where the location database used to measure distance from the store is wrong, but no one has ever questioned that. The GeoVerify map is correct, but it is in an area with multiple towns sharing the same zip code and some other database is confused. I have seen that with Google Maps and with MapQuest.

@bptexan wrote:

I'm concerned though, I see in the latest wave of shops, they're requiring GeoVerify....I had the app on my phone a couple years ago, it was crappy and I deleted it. I don't like the idea of having this requirement, isn't my receipt proof enough that I visited the location. What if the app doesn't record correctly or another technical mishap...I hope this is just failed experiment.

Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008

I haven't come across one that requires GeoVerify, or at least I haven't had one returned for forgetting the code. I frequently forget the GeoVerify and the exterior location photos.

@kathierost wrote:

I seem to have pretty good luck with them and enjoy the BBQ shops, although the report is extensive.

Try it again sometime. I have done it around 10 times. I just did one recently and it seemed easier than I remembered.

Geoverify is not proof of anything.

You can get a code quickly if outside. If it can't get a good GPS fix, it can be slow or off by as much as 1/2 a block.
It is no real proof of location. With a rooted Android device and a GPS spoofing app, you can get a geotag code for anywhere on the planet.

Like locks, it is only works for honest people. If someone wanted to fool the app, it would not take any effort.

@scanman1 wrote:

With a rooted Android device and a GPS spoofing app, you can get a geotag code for anywhere on the planet.

Most shoppers probably aren't the right combination of dishonest and tech-savvy to spoof a location tag, so you can probably safely assume 99% of GeoVerifies are from genuine physical presence at the location. But all GeoVerify proves is that you drove to the parking lot and grabbed a code.

Similarly, a business card only proves you've been to that location at some point or know someone who has. A receipt at least proves you were there at the right time and went inside, so it does more than GeoVerify, but it does require that you buy something. So for most shoppers, GeoVerify is slightly more reliable evidence of shop completion than business cards, but not as reliable as receipts, with the added bonus that you don't have to buy anything.

one of my favorite companies.

~
up, up, down, down, left, right,left,right, B,A, start.

They're just so nice. I like that they address me by name in their report comments. It's a small thing, but it shows that they think of shoppers as people.

Love this company. Never had a problem with them.

Customer Impact is one of my three favorite companies to shop for; they have always done well by me AND my wife.

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