Upset with NSS

Probably not the best topic to post as my introduction to the board but I seriously want to give them a freaking noogie. I have been reading the forums and absorbing information and I knew that when I took this pizza shop it was going to suck. I thought to myself when I got the e-mail, "well if you want to get your foot in the door you will just have to suck it up Samantha." But no matter what this is going to cost me money. I can deal with the picture requirements, and that the pizza selection kinda really sucks rocks, but in the e-mail I was told oh you can phone or do online, pickup or delivery ext. So I figure okay I go by there on my way home from work will call in order when I am done with Over time on Saturday.

Well no it is phone only, delivery only, it is going to be alot of work and the pizza is going to be cold by the time I am done, but you know what really pisses me off, freaking they will only pay 1 dollar for the tip. That is just like an insult to offer a dollar tip and so I will provide a decent tip, but I will never do NSS pizza shop again unless they pay me between 10 and 20 dollars depending on the particulars.

End Rant

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I have done this job for NSS without any problems.

The scheduler for this project is flexible about the shop type when they get close to the due date. It was listed as a delivery on the job board when the call came and I negotiated my bonus.

He was happy to stay on the phone with me as I refreshed the website and watched as it changed to a carry out and most importantly, my bonus was then clearly listed on the assignment. Only then did I accept the job and hang up with him.

I snapped my one photo and was paid as promised.

I usually snap four photos in a dark room with the flash. I find that this way, there are no shadows from any external light source and that layer of grease floating on top of the pizza really shines. This is what they want to see.

I have asked many schedulers to stay on the phone with me while they adjusted the job to the terms we verbally agreed on. They have to do it and if they won't do it now, it may not get done regardless if it's on the Prophet, Sassie or a custom site like MF.

They can ALL make changes to payment amount for the job assigned to you right then in real time.
Yes and that was my game plan once I got foot in the door, but I am a newbie and I did not think that first shop out with company would be best time to do that. And like I said I was/am prepared to suck it up, but it is really the tipping issue that bugs me. Now if it was 1980 maybe a dollar. Lets put it this way. Went to a late lunch at a restaurant with coworkers once, we all paid separate bills. Well I threw down my tip and we all started to walk away and I realized that nobody else had tipped and I only left five dollars for a bill well over 100 dollar if all the meals were added together. Had to go back and throw down my last 20 and you know these people made more money than I did.
@Maiddaraya wrote:

Yes and that was my game plan once I got foot in the door, but I am a newbie and I did not think that first shop out with company would be best time to do that. And like I said I was/am prepared to suck it up, but it is really the tipping issue that bugs me. Now if it was 1980 maybe a dollar. Lets put it this way. Went to a late lunch at a restaurant with coworkers once, we all paid separate bills. Well I threw down my tip and we all started to walk away and I realized that nobody else had tipped and I only left five dollars for a bill well over 100 dollar if all the meals were added together. Had to go back and throw down my last 20 and you know these people made more money than I did.

I almost always do a take out shop where there is no tip to leave.

I have called out my co-workers before if they won't tip.

I flat out told one of them that I wont go to a sit down restaurant and sit at the same table with him as he was a zero tipper.

The first time I went out to lunch with him, I took him to a restaurant I ate at least 1-2 times a week for over 13 years. I had to tip for him and did it in front of the waitress who tells me what to order based on what looks good that day and has my drink sitting at my table before I walk in the door. The same waitress who tells me, "I sent your food back to be recooked because something was wrong with it." and brings extra hot rolls and cornbread. You know, the waitress who does not need to ask what salad dressing or what to put on your baked potato or what temp to cook red meat.
Although a pet peeve I have now developed is the built in gratuity. A tip is earned, and it is based on both custom and performance. When it is built into the check then it is no longer based on performance and it is just the restaurant charging you more for the food in a roundabout way. There have been three instances in my life where i have not left some sort of tip and that was because the service was just awful, and it takes alot to get me to that point.

But I do refuse to tip at Starbucks...you made me a freaking cup of coffee, buffets they just pick up empty plates for the most part, and when I pick up Chinese food takeout...you made the food and handed it to me get over yourself.
OP: Maidaraya, you need to stop being so negative about these pizza shops. You set yourself up for failure long before that hot, tasty, pizza hits your lips....

Get a good camera, great lighting, snap some 90-degree shots and dig in to your pizza (of course, first check to see they all have come out clear on your computer before you take a bite of your pizza ).

I always get good bonuses on these shops. The pic requirements have changed. Stop living in the past and enjoy the lesser requirements and your pizza smiling smiley
I started reporting the full tip I give (over $1 but with the total still within the $21 reimbursement), and I have been getting reimbursed for the entire amount.
They will routinely reimburse $2 for the tip. It's standard, just not advertised.

If this is your biggest issue in life, aren't you lucky.
I only perform these shops when they are highly bonused. And I give the pizzas away to homeless or needy people. These are very easy shops. OP, if you can't handle these, MS'ing might not be the career choice for you.
The NSS pizza shop is VERY easy. Their requirements are now a LOT less complex than past pizza shops. I can tell you this from 3 years experience doing pizza shops for them and other companies.

Also, this is one of the easiest shops and reports to do. But, you must do your part simply following the guidelines (which all MS companies require) and you must have a good camera.

Once you get more experience you'll hopefully see what I mean. This forum is a GREAT resource and wealth of information, but don't get too wrapped up reading the post and not actually doing shops for yourself. Everyone is different and some people love to do shops that others don't. Shoppers find particular shops easy (or not) based on their skill set and tolerance. For instance, I don't like doing car shops or gas shops, but I know others enjoy them.

When I first started, I was not aware of this forum so I wasn't influenced by the experience of others. I just jumped in and did every shop in my area at least once. That was the only way I found out what worked for me. Gathering information is prudent, and this forum (and the participants) are wonderful, but sometimes TOO much research and information can prevent one from moving forward.

Good luck!

Sincerely,
H.A.R.D. at work
Funny you say that about the homeless I was kinda thinking that might be what I do with the pizza today. I can handle doing it, but my point is why would I want to put that kind of time into something where I am not getting any benefit, and in this case am going to end up out money even because I do order delivery from this location on occasion and I will not give a skimpy tip. When you do stuff like that you never know what they are doing to your food prior to handing it to you. Did enough fast food jobs in my younger years and caught more than one person trying to do gross things to a customers food. And I need to get some jobs under my belt before I have leverage to say no, not doing it without a bonus.
Oh and here is a question, they don't say you can't do specials, so what if I get a great deal in my e-mail box, and I do occasionally, where I order a specialty pizza and get a one toping free. If I use that deal and turn in the receipt are they going to reimburse me anything because the pizza for the shop was free?
I know in the past, one of the MSCs which did this shop did not allow you to use specials or coupons. In one case, they gave me a discounted price (the two topping pizza was less than the required one-topping pizza which I had ordered and the store gave me the lower price) and I had to explain that.

I can't recall whether NSS allows coupons or specials. You need to look. I do know that ordering more than one pizza or adding anything else will change the timing, which is why I am inclined to think that you can't. There is currently a second MSC doing shops in this region as well, and they have slightly different rules and fees (none until no one will accept the shop). Last year, there was a third one in this area.

And yes, the photo requirements are much, much less now than they used to be, even for some of the shops last year.

Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008
Be sure to read the guidelines carefully. And be aware that sometimes guidelines change, so someone on a forum may answer a question about the guidelines (based on the requirements last time they did the shop) and the answer may be different than the current guidelines.
When you have questions, the best place to go is directly to the MSC, because your agreement is with them and they are paying you. Not to mention, shops and the requirements vary. You can contact the MSC to ask questions before you accept a shop.

Getting general advice on this forum is fine, but when it comes to shop specifics you should go to the MSC. We can give you our opinions or past experiences all day long, but if we are wrong, and you don't get reimbursed, then you're SOL and out of money.

Again, this forum is great, but don't let it prevent you from 'getting out there' and establishing a rapport/relationship with a MSC. Research won't give you practical experience.

Sincerely,
H.A.R.D. at work
I did find out that you can order a special that includes 5 toppings and get it with only two toppings to meet the requirements and in that way pay less for your pizza if that is a problem in your area. I called the pizza store one day and asked if I could "downsize" a coupon to 2 toppings and they said yes.
As far as ordering the "special" with the free pizza is concerned, when you get the receipt it just has the total price you paid listed on it and the listing of each pizza you ordered without the individual prices or any mention that you used a coupon..at least that is how they do the receipt where I live. So the msc only sees your final price for everything you ordered and not a breakdown showing that the required pizza was the "free one" to you. They will reimburse for your job as long as you ordered a pizza with one or two toppings that fit the required list and followed all the other guidelines.
As far as the tip goes, they have told me over the phone they will reimburse $2 for the tip but after at least a year they have not changed that in the guidelines. I feel uncomfortable with that and since I will only do these with a bonus I work the extra tip into the bonus amt just in case I have to pay it out of pocket.
@Maiddaraya wrote:

Oh and here is a question, they don't say you can't do specials, so what if I get a great deal in my e-mail box, and I do occasionally, where I order a specialty pizza and get a one toping free. If I use that deal and turn in the receipt are they going to reimburse me anything because the pizza for the shop was free?

The pizza shops that I have performed for the MSC mentioned in the thread title have VERY specific ordering requirements and they have never included a specialty pizza. If that is what you want to eat, order and pay for it on your own time. Otherwise you will be back on this forum complaining how the MSC declined your shops and is not reimbursing you.
@Maiddaraya wrote:

Funny you say that about the homeless I was kinda thinking that might be what I do with the pizza today. I can handle doing it, but my point is why would I want to put that kind of time into something where I am not getting any benefit, and in this case am going to end up out money even because I do order delivery from this location on occasion and I will not give a skimpy tip.

You are stressing WAY too much over this whole tip thing. If you don't feel like $1.00 tip is enough, give more. It will be out of your own pocket but maybe you will sleep better since you are not letting go of this issue. I highly recommend that you NEVER do a fine dining shop. Many of the reimbursement amounts do not cover the full cost of the meal including taxes and tip. If you whining about $1.00 tip, I can only imagine what will happen when you are not allowed to leave a 20% tip.
I do not do the pizza shops until they are bonused. Last weekend I did 4 shops of which only one was delivery. The other three shops were outside of my home area and so I negotiated with the scheduler to make them carry out shops. The scheduler told me I could use coupons as long as they were for the pizza listed on the instructions, in other words, no specialty pizzas. If you want one of those, you order and pay with your own money.

I was surprised to see that each of the stores actually gave me a "Disc-Coup" which I assume stands for discount coupon and what I found interesting was the differences between the stores.

On my delivery shop I got a 2.49 discount but had to pay the delivery fee of 3.25.
On Carry Out shop 1 I got a discount of 4.50
Carry Out shop 2 the discount was 6.28
Carry Out shop 3 the discount was 6.30

I had never actually read what the costs were until I did these 4 together and I guess I never noticed that the stores can use a discount but they do not tell you that.

My advice to anyone taking these shops is to negotiate the way the shop is being done (delivery or carry out) and the amount of the bonus prior to taking the shops. Not doing that is just shooting yourself in the foot. As for the tip, I always tip $2. and have never asked if I could or not. That's just my standard practice, especially since the delivery drivers are using their own vehicles.

BTW: What does the store do with those delivery charges they collect? I assume that's used to pay the wages of the driver but what does a driver earn per hour? Minimum wage?
If you want to know what a driver earns you need to ask as it varies greatly from one city to the next or from one restaurant to the next. That is also true of the servers. Fairly soon in Los Angeles the pizza workers will be earning $15 an hour, so will the drivers who use a car from the store as it has the logo all over it. I asked one high end delivery driver once and he told me he makes really good wages without a tip. So you never know.
And for plmcut, I have compared prices at my one local store buying the same exact delivery pizza without a coupon and the price varies immensely from one time to the next. That is why I do not do it with no bonus. (Not that I would do it with no fee or bonus anyway) A delivery pizza costs over $23 and the reimbursement is $20. Plus the tip. I never know from one time to the next what the charge will be and I don't want to get stuck paying the overage myself or even using up a small bonus of $2-3 which is what they usually want to offer.
Well, I didn't get it done. It was one problem after another. The camera I have Kodak quit updating the software or even making it available to download that I needed to get the pictures off the camera. Finally figured out how but that took hours. Took so many pictures trying to conform with their crazy standards that the pizza was cold. It did not have any toppings I would find appetizing. Finally I get it all ready to go and I am trying to upload the pictures and was having problems with that. It was after midnight and I finally realized, that this is crap. I am getting nothing out of it monetarily and I make 20 plus dollars an hour at my full time job so I said screw it. Really hard with my personality, I like to get things done and right but this was just to much. I have access to cell phones that take great pictures and the whole thing with the receipt slip and all that. Its called a scanner would put it into a nice little pdf file and would take all of two minutes. I know they want the metadata attached to the pictures, but they have that with the pictures of the pizza.

To top it off they want an explanation phone call and they are not open until seven pacific, well I have to be at work at seven pacific so I do believe I will not be getting any assignments from NSS, damn going to miss the (company name) doughnuts. Now that I could handle and it would be worth my time as I would get to take doughnuts to work and get them for free.

(Mod note: Linking the MSC with its client is a violation of Forum rules and probably a breach of your ICA)
So here is the e-mail I came up with

Been trying to word this e-mail for hours now. I was only doing the shop as a foot in the door shop and was not ever going to do another pizza shop again. It seemed that everything that could go wrong did go wrong. I was printing out the required forms for the photos and my printer died. So I rushed off to the library so I could get them printed out. I ordered the pizza and when it got their spent 45 minutes trying to get photos that you would accept because I was trying to remember how to use the camera I have not used in a year because my cell phone takes just as good if not better pictures. I then try and get them off the camera and Kodak has quit supporting the software and it won't download when the camera asks for it. I finally figure out how to get them off the camera and I go to do my submission and it is after midnight now and the picture would popup but for the life of me I could not figure out how to get it to upload from that point, that was when I decided I was done.

There is not any compensation for doing this show, even if everything goes perfectly. I actually like BLEEP but I don't really consider being reimbursed for the price of a pizza, and one dollar for a tip (I would lose money there I order from that location and I would be to embarrassed to just tip a dollar) compensation. The pizza is not even something I would have ordered or was interested in eating. Not even being able to sign up for the donut shop is worth it. Now even though there is not any pay for that, I could take the donuts to work and make my coworkers happy and do it for free. In that case I get something out of it, maybe not money but at least something I value. I do understand that you have your deadlines and contractual obligations to the customer and I really hate not doing what I said I would do, but there comes a point where realistically it is time to cry uncle and be done with it.

Other than saying sorry there is nothing else I can do.
@plmccut wrote:

I do not do the pizza shops until they are bonused. Last weekend I did 4 shops of which only one was delivery. The other three shops were outside of my home area and so I negotiated with the scheduler to make them carry out shops. The scheduler told me I could use coupons as long as they were for the pizza listed on the instructions, in other words, no specialty pizzas. If you want one of those, you order and pay with your own money.

I was surprised to see that each of the stores actually gave me a "Disc-Coup" which I assume stands for discount coupon and what I found interesting was the differences between the stores.

On my delivery shop I got a 2.49 discount but had to pay the delivery fee of 3.25.
On Carry Out shop 1 I got a discount of 4.50
Carry Out shop 2 the discount was 6.28
Carry Out shop 3 the discount was 6.30

I had never actually read what the costs were until I did these 4 together and I guess I never noticed that the stores can use a discount but they do not tell you that.

My advice to anyone taking these shops is to negotiate the way the shop is being done (delivery or carry out) and the amount of the bonus prior to taking the shops. Not doing that is just shooting yourself in the foot. As for the tip, I always tip $2. and have never asked if I could or not. That's just my standard practice, especially since the delivery drivers are using their own vehicles.

BTW: What does the store do with those delivery charges they collect? I assume that's used to pay the wages of the driver but what does a driver earn per hour? Minimum wage?

Heck mine was phone order. It was a trip the difference in prices between ordering over the phone instead of online. 18.75 for a crappy large 2 item pizza over the phone, order online it would have been less than 10.
Maiddaraya, I am not even sure where to begin. I will definitely say that you should not quit your $20/hour day job. The pizza shops are VERY easy so if you struggled so hard with this shop, I'm not sure you will be able to handle most mystery shops.

As for the Kodak camera that you have not used in over a year...You knew you had this shop assigned to you. Why on Earth did you not break out the camera, take some practice pics and try to update the software ahead of time instead of waiting until you got back home with your pizza? That is just common sense.

Your email to the MSC is way too long. Schedulers and editors are very busy people so short and sweet, to-the-point is best. I gave up reading your email about halfway through it. They could give a crap if you are unhappy with leaving $1.00 tip or the toppings on the pizza. You accepted the shop and you should have read the guidelines before performing the shop.

In one of your posts, you linked the MSC with a client name which is against the forum rules and the ICA you signed with the MSC.
My advice would be to trash the draft e-mail you posted above and send a one-sentence apology to NSS for the inconvenience.
Opps, was focused so hard on making sure I did not say the pizza name totally did a Homer Simpson on the other one. Thanks whoever was able to edit that out.

Part of the problem I have with the whole thing is that my gut was telling me not to do it and once again I did not listen. I have done fine on all my other shops with the exception a receipt that was messed up when it was given to me and I learned my lesson with that one and apologized my hiny off. As to reading what and finding out about the tip before I agreed, would have required that I actually know it was a delivery shop before I agreed.

When the scheduler e-mailed me she made it sound like it was all my choice phone it in or order in store (which implies no delivery) and what I got to see was not at all specific to which it was going to be as it was generic to cover all scenarios. It was not until I got into the whole document that I figure out it was phone only and delivery.
Maiddaraya you are in good company if you decide to quit doing pizza shops. There are so many on the forum who seem to feel the same way. I do them with a bonus but I do not find the pics easy to do. I am not really sure how others take the pics in just a few minutes. Even now with many less pics than in the past. It takes me forever to frame them and the put them on the computer and name them and then into the report. And I snap a whole bunch because I get a lot of fuzzy ones. I agree the paperwork of printing out the receipt page and pasting stuff on to it is redundant too.
So quitting this one pizza job sounds like a good idea. Why can't you keep the donut one though? I have not seen a donut shop in my area so I do not know the rules for that. Do they also require pics? Then I understand.
I have no idea how people have so much trouble with the pics. I stand on a chair, hold the camera so the pizza box corners are lined up with the frame corners, and snap. Focus, snap x 4. Get down from chair, serve pizza. Still piping hot. I take the other receipt photos after dinner. I just transfer the photos to my mystery shop folder in a dated subfolder; I don't bother naming individual pics. Do other MSCs require more than 2 pizza photos anymore for the non-slice & rise shop?
@SoCalMama wrote:

They will routinely reimburse $2 for the tip. It's standard, just not advertised.

Not in my area! I always figure the extra tip amount will come out of my *massive* bonus :-)

Happiness is not a goal; it is a by-product. Eleanor Roosevelt
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