I found out first hand why we are told to read our CPI. I had no idea it was possible for the information listed on the website to be different from that indicated on the CPI.
The other day, I had a shop rejected because I shopped "too early." It turns out I input the wrong time on the report. I contacted them to clarify the mistake, but then got a reply saying that I shopped "too late." So, I went to check the CPI and noticed the time on the website was shown to be earlier than I originally recalled. Naturally, all sorts of things went through my mind like: cover-up, conspiracy, lies, fraud, etc. And, when I went to check the CPI, the time listed was exactly the time I remembered. Essentially, there was a different on the CPI than on the website.
I contacted Marketforce and made them aware of this. I got a reply that said quality control reviewed the case and it was determined that I would get paid for the shop. I don't remember the exact words in the email, but I do remember feeling like, "Damn, that's all I get?" I felt a little, I dunno, offended I guess. There was no apology, no acknowledgement of the mistake, nor any explanation as to why the website said one thing and the CPI said another, no 'thank you' for bringing it to their attention--nothing. The way the email was written, and the overall tone, was like they were distancing themselves from any responsibility whatsoever.
I guess I shouldn't expect more, right? I am just a contractor. I'm mean, it's really about the dollars and cents. There's no reason for a company that monitors customer service for its clients to value customer service themselves.
I got a victory, so I'll take what I can get.
Sincerely,
H.A.R.D. at work