@Sybil2: I am mainly a lurker on this forum, but have learned an invaluable amount of information from veteran mystery shoppers and frequent posters. I am consistently impressed by the professionalism and quality advice given by many of the forum participants.
The first and only time I have ever posted was an unreasonable rant regarding a scheduler. I received great feedback (both constructive criticism and empathetic pats on the back), both were equally appreciated and all were the "truth". Even though I was clearly wrong, no one felt the need to respond in an antagonistic or confrontational way.
I am also frequently disappointed by the tone and content of your replies to many forum participants. I could read 100 posts without the authors' names and identify your post. They are completely predictable and have your mark. They all share the same negative and hostile tone.
There are many posts that probably don't deserve the benefit of a response formed with patience and kindness. However, I wish I could see more of those from you. I believe we have a lot to learn from you, but I'm finding it difficult to see past the confrontational verbiage. I hope this post is received in the spirit in which it was written.