Well, Doug answered my email and said that those were the guidelines. I'm stuck in a situation where I have guidelines, that I have forwarded to Doug, where there is no mention of how to pay. And my shop is being rejected for not following the guidelines. The situation is a bit ridiculous, and Doug does not want to tell me where in the guidelines it is stated that I should pay in cash. If anyone here would like to have a look at the guidelines I received, I can send them over - just checking that I'm not going mad.
I won't get paid, and it was not an expensive out-of-pocket fee so that's fine, but for the sake of future shoppers who might run into the same situation... I go out on Casino shops where I have 15 pages of guidelines and very strict requirements about when to use cash or not, so it's not something that I overlook when I read the guidelines.
@curiousone : if that's the issue, then both Isecretshop platform and Doug should look into it. I sure have a bad image of NWLPC and I will certainly not shop with them anymore at all... maybe they don't care, but it's frustrating when there is clearly an issue with the guidelines..,