Coyle Contact for correct payment

I recently completed a shop for Coyle Shopmetrics where the scheduler/ Director of Operations offered a higher fee via email to complete the shop before the end of the month for a client. I agreed and completed the shop, but my payment history only has the original (lower) fee approved. I've contacted the scheduler directly and the support email with no response. I cannot find any other contact method on the website. Does anyone know how to elevate this?

Thanks.

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Go back to the email offering the higher fee and 'hit reply'. Explain you are concerned because your payment history only has the original (lower) fee as approved and it would be more expeditious for all involved if it were correct rather than requiring additional payments to get it corrected.

Flash, can you elaborate on how you keep track of things when you are bonused for multiple shops from the same company during the month? If the total payment for the month does not come out to what you expect, how do you know which one the problem is with? So far, I have just been doing one or two, but expect to ramp up. Many that are offered in my area seem to be a name your bonus, which is great, but I expect hard to make sure you are actually paid for. Appreciate all your knowledge and help to the newbies like me

On my spreadsheet for each job I have the fee, the bonus, the reimbursement. I don't go out the door until I either have an email in hand showing the bonus or can see it actually applied to the job. Long before payday I want to see that bonus hook up with the shop. So lets say that my shop today 9/10 has a bonus of $8. Either the job board or my email reflected that $8. Within a couple of days if that $8 doesn't make it to the job board, that is when I will inquire. When I am paid $76 I want that $76 to match up to my records of fee + bonus + reimbursement and the best way to have that happen is to make sure that all of the pieces matched before the end of the month. 6 shops that are bonused? Same deal. Watch to make sure the bonus is properly applied to each shop.

If any MSC calls you on the phone, they need you more than you need them. I log into the job board and see what they are posting the shop for. I have had one MSC even call me and offer LESS than the bonus on the self assign board. Then if I come to an agreement on price, I ask them to adjust the shop and assign it to me while we chat.

This assures that I get what I negotiated and it also may give me some time to shoot the breeze while the scheduler logs into the system and build up some relationship. If they are not willing to log into the "system" regardless if it's Shopmetrics, Sassie or a proprietary system and assign the shop to me while still on the phone, then they really don't want the job filled badly enough. They must do this and there is no time like the present.

If they say, I need to log in and such, say I have time to stay on the line. This is where you get to know a scheduler and can sometimes go off topic and build good will.

@Sc212 wrote:

I agreed and completed the shop, but my payment history only has the original (lower) fee approved.
Thanks.

If you are looking at the Shopmetrics pay history, don't worry about that. It doesn't alway show the additional payments. Contact them if the bonus isn't included in your actual payment (which it most likely will be) and they will make good on it. The "Support" address is the best was to resolve any issues.

Sc212 -

Notes are made on the shops and then submitted so you should definitely be paid the higher fee. Please keep your original email with the shop information as your back up. Not sure which month your shop was completed, but if it was August, the paypal uploads are between 9/25 - 9/30. If, on the 1st of October, you see that your deposit was not correct, please:

1. Email support@coylehospitality.com
2. Subject line: NAME of Shop; DATE of shop - "Missing Payment"
3. Include in the body of the email your anticipated reimbursement, fee (and if a higher fee, please also include that email copy) and reiterate which shop and the date.

Support will forward to the accounting team for you.

Hope that helps!

-KH

@Sc212 wrote:

I recently completed a shop for Coyle Shopmetrics where the scheduler/ Director of Operations offered a higher fee via email to complete the shop before the end of the month for a client. I agreed and completed the shop, but my payment history only has the original (lower) fee approved. I've contacted the scheduler directly and the support email with no response. I cannot find any other contact method on the website. Does anyone know how to elevate this?

Thanks.

Kimberly H.
Scheduler & Operations Mgr.
Coyle Hospitality Group

Email | klhofbauer@coylehospitality.com

Visit | [www.coylehospitality.com]

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Coyle Contact for correct payment

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