Hello to everyone posting on here. My name is Daniel Price and I am the Project Manager for these programs that are completed with the smartphone Apps. We are expanding this market and hoping to bring more and more projects through a variety of outlets that go beyond the traditional mystery shop.
We are now running 7 different projects around the country on these Apps, so they do differ a bit from project to project depending on client specifications, but they often follow a pretty familiar style.
Also, as those who have done these shops can tell, a lot of the questions are centered around promotions, sales, customer traffic, etc. These style of shops are geared more towards clients who are looking for marketing data, sales trends, etc., which is why you see some projects go every single weekend at the same stores, etc.
I think my favorite part about these is they require no evaluation that you have to go home and write up after the shop is over. Just a simple "I completed the project" pay form on your shop log and that's it.
If anyone ever has any questions about a project they see on the job board, feel free to email me or PM me on this site. I can even set you up with access to the App and a "test team" that mirrors the project you were wanting to get more information on and I can let you sort of walk through it on your phone before agreeing to do a specific shop or anything. That way you can see if the smartphone shops might be the type of shop for you or not.
I hope that gives a bit of an explanation to this new style of shops that Customer Impact is offering in addition to all of our great traditional mystery shops that we offer.
Daniel Price
Project Manager, Customer Impact
dprice@customerimpactinfo.com
Edited 1 time(s). Last edit at 09/23/2015 09:23PM by dprice.