Kim,
I am the operations manager at North Fork Research and I wanted to take the time out to respond to your complaint. Please note that we value all of our shoppers at North Fork Research and we do our best to maintain constant and professional contact with them. It is important to recognize that while our reviewers work over the weekend, our office is closed. Therefore any communication sent on either Saturday or Sunday, will be addressed on Monday.
In reference to the Geo Verify code, while that is something that our system offers, we do not utilize it. Therefore when the editors review the reports, they are checking the time stamp on the receipt versus the time frame of the shop. If you do utilize the Geo Verify code and notice that there is a discrepancy between your receipt time stamp and the Geo Verify code, please note that in your report.
After reviewing this situation, I wanted to clarify that the time stamp update was not the only update that we needed in order to finalize the report. A request was sent to you regarding these updates, in which you responded with a blank email. I am sure that email was sent in error, however that did not change the fact that we still needed the updates to submit the report.
As I am sure you can understand, accuracy is extremely important in reference to the submission of the reports. All of the reports are sent directly to our clients, for their review. Therefore we cannot send a report to a client if there are any inconsistencies. For this reason our editors will send the shoppers reminders regarding updates that are needed. This practice was implemented in your case as well.
Our goal is to resolve this situation and come out with a positive outcome for all parties involved. In addition to my response on this site, you have also received a response from our director of quality assurance, explaining the updates that are needed to submit your report.
I also wanted to clarify that we employ over 25 reviewers and that is the reason for the anonymous setting on their email.
I hope that you have found this information helpful and if you have any further questions, you can find my contact information on www.northforkresearch.com.