I emailed the help desk and requested a read confirmation. The email was read within 5 minutes. I then took a 2 hour nap and it was still not allowing me to report. Now, I called the help desk and left a voice mail with the job number and the error.
I never received a reply or a phone call back, but after leaving the voice mail, I tried to enter the results again and it worked fine.
This leads me to believe that a voice mail is more likely to achieve results than an email with the help desk. Then again, it may have just been a coincidence and lack of communication from them means I can't tell what prompted them to correct the issue.
I have another shop for them today. I certainly hope this is not a repeat of yesterday. I can't keep taking two hour naps waiting around to enter one report.