All right, then, to all the newbies out there, welcome and let's chat. This thread went way south after the original poster became abusive to forum members. Let's note that being abusive to other forum members was not acceptable and also let's gather from the posts by more experienced shoppers that the rant was not considered coherent or warranted. This poster has successfully trashed out their reputation with the forum in general and with the scheduling and contracting levels of our business.
There is no question that the original poster had a problem they considered legitimate. The question is why would anyone want to handle an issue in this manner? And another question is what really went wrong that brought all this about? And another question is how could this have been handled to a measured conclusion? What can we learn here?
Apparently the MSC needed more information. The correct procedure would have been to supply that information, no matter how many communications were required, while maintaining a courteous attitude. Failure to supply requested information will ALWAYS result in non-payment. In the case of a successfully reported shop that is not paid, rude and aggressive followups will probably result in eventual deactivation and all the bad press that goes with it. When we get rants here that schedulers and MSC representatives were rude, we almost always get that information from a really rude and aggressive shopper.
When you do everything right and maintain courtesy and professionalism, things will still go wrong in this business. But you can count on this: Throwing a public fit won't get you anything you want.
Mary Davis Nowell. Based close to Fort Worth. Shopping Interstate 20 east and west, Interstate 35 north and south.