BYUBoy- you are fully aware of WHY I am no longer communicating with you via email. You have been notified of these reasons.
The details of this complaint made by BYUBoy fall under the confidentiality agreement. Therefore I will not be divulging them in a public forum- as that would not only be unprofessional, but I would then be breaking the terms of the contract as well.
I ask all of you readers to step back and take a moment- Pretend if you will, you have a serious plumbing issue in your home. You hire a plumber to do the work. The plumber comes to your home and does part of the job. You request that they complete the job you hired them to do. They do not. Would you still pay them? Now, take another breath and think about this. You are driving down the street and you see a billboard where the plumber says you're not a nice person and you are not paying them to do the job, but fails to state the reason behind it. How would you feel? Would you then pay them? Mind you, the job was not finished the way it was supposed to be finished.
After that analogy, I ask you this. What does it solve for the home owner to put up another bulletin board stating what wasn't completed on the job? Does it get the job done? No. It appears to be a back and forth airing of dirty laundry- much like a political campaign.
In the terms of the shop. The shop did not meet requirements. Payment was denied. The shopper failed to accept that and take the matter not only to a public forum, but to other outlets as well. The shopper broke the terms of the agreement. End of Story.
I feel like I have to apologize for this, but frankly, this issue should not have even gotten this far. I do not want to become unprofessional. This is the last comment that I will make on the subject.
If any of you have questions or concerns about your payments, feel free to email me off forum.
I wish you all a good day.
Your Guide to World Class Customer Care!
Tracy A. Keller
Quality Assurance Coordinator
Tracy@ServiceScouts.com
www.servicescouts.com
Your Guide to World Class Customer Care!
Tracy A. Keller
Quality Assurance Coordinator
Tracy@ServiceScouts.com
www.servicescouts.com