Problems with Ipsos [client deleted]

I have done several Dim Weight [deleted by mod] shops for Ipsos that required me to outlay $41 each in fees. Ipsos claimed I did not complete two of them. I have submitted both their own confirmation numbers and the receipts from the two post offices with the dates I performed the shops as proof. Has anyone else had similar problems? I am NOT going to allow this company to flake out on paying me all the money I've laid out for these shops!

Mod note: This is the THIRD time you have been told not to link the client with the MSC. It is against forum rules and an ICA violation to do this. What can be done to get you to stop?

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I have done a considerable number of jobs for them and I have not had a single problem. When you look at your pay history, does it say "Hold Pay?" There are a lot of rules and if you miss any of them then you will not be paid. I had a mistake in the beginning and my scheduler was quick to explain it to me when I asked.

Even if you follow all of the rules, two can be disqualified because you did not wait 30 minutes between them. Dim Weight shops do carry more risk because you might have to put out more money and also there is more cash reported on tax forms because more was paid/refunded to you.

@proudlyshopping wrote:

I have done several Dim Weight [deleted by mod]l shops for Ipsos that required me to outlay $41 each in fees. Ipsos claimed I did not complete two of them. I have submitted both their own confirmation numbers and the receipts from the two post offices with the dates I performed the shops as proof. Has anyone else had similar problems? I am NOT going to allow this company to flake out on paying me all the money I've laid out for these shops!

i have done literally 100's of dim (dimensional) weight assignments and never, ever had an issue with not being reimbursed/paid. if you don't follow the guidelines precisely then there likely will be issues but that's on you and that's the risk that you take. these assignments pay more because the initial outlay is substantially higher.

you state that "Ipsos claimed i did not complete two of them". for what reason?

There was no explanation; I just got an email claiming the shops were overdue. Yet I had performed both in a timely manner and gotten confirmation numbers from Ipsos, well, confirming they were completed. I'm truly baffled by this and quite frankly, alarmed.

@proudlyshopping wrote:

There was no explanation; I just got an email claiming the shops were overdue. Yet I had performed both in a timely manner and gotten confirmation numbers from Ipsos, well, confirming they were completed. I'm truly baffled by this and quite frankly, alarmed.

Did you just get the email and did it have a lot of other info in it and then down 2/3 of the way it says Your postal shops are overdue? I got one too but I think it was a form type letter that had that in there by mistake.

Did you go into your account and see if the shops are there in your history?

And finally have you contacted them about this email?

Liz

I contacted them about the two emails and sent them the confirmation numbers and copies of both receipts from the shops. I can't think of any other way to prove I did/completed the shops. I'm going to go check my history and see if they are there--thanks for the suggestion. I've been crazed since receiving those emails. Just the thought of being stiffed $82 for shops I KNOW I did has me hyperventilating.

@proudlyshopping wrote:

I contacted them about the two emails and sent them the confirmation numbers and copies of both receipts from the shops. I can't think of any other way to prove I did/completed the shops. I'm going to go check my history and see if they are there--thanks for the suggestion. I've been crazed since receiving those emails. Just the thought of being stiffed $82 for shops I KNOW I did has me hyperventilating.

the confirmation #s only confirm that your report has been received but doesn't confirm that it was on time/accurate or that guidelines were followed.

Indeed the confirmation numbers would confirm that the reports were submitted and the OP was saying that the MSC was complaining that the shops were not completed. Completed and rejected are two different things. A rejected shop should not bring emails that the shop was overdue. If there were additional questions that the OP needed to address, that could move a completed shop to 'overdue' status until they were responded to and the shop re-submitted.

@proudlyshopping wrote:

I contacted them about the two emails and sent them the confirmation numbers and copies of both receipts from the shops. I can't think of any other way to prove I did/completed the shops. I'm going to go check my history and see if they are there--thanks for the suggestion. I've been crazed since receiving those emails. Just the thought of being stiffed $82 for shops I KNOW I did has me hyperventilating.

Let us know - go into Pay history and it should either right there.

Liz

How long has it been since you were notified they don't have the shops? If all this occurred over the last few days, it was the weekend. Even if a MSC has some schedulers or editors available on weekends, I've found more substantial issues have to be addressed during normal business hours. Maybe they can figure out what happened today or tomorrow.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.

Have they flaked on you before?

@proudlyshopping wrote:

I have done several Dim Weight [deleted by mod] shops for Ipsos that required me to outlay $41 each in fees. Ipsos claimed I did not complete two of them. I have submitted both their own confirmation numbers and the receipts from the two post offices with the dates I performed the shops as proof. Has anyone else had similar problems? I am NOT going to allow this company to flake out on paying me all the money I've laid out for these shops!

Mod note: This is the THIRD time you have been told not to link the client with the MSC. It is against forum rules and an ICA violation to do this. What can be done to get you to stop?

Kim

@kimmiemae wrote:

Have they flaked on you before?

@proudlyshopping wrote:

I have done several Dim Weight [deleted by mod] shops for Ipsos that required me to outlay $41 each in fees. Ipsos claimed I did not complete two of them. I have submitted both their own confirmation numbers and the receipts from the two post offices with the dates I performed the shops as proof. Has anyone else had similar problems? I am NOT going to allow this company to flake out on paying me all the money I've laid out for these shops!

Mod note: This is the THIRD time you have been told not to link the client with the MSC. It is against forum rules and an ICA violation to do this. What can be done to get you to stop?

hmmmm...no offense to the op but...if you can't follow the simple guidelines of this forum (even after being reminded 3 times) your questioning of ipsos doesn't seem valid. I'm calling bs but, again, no offense.

just sayin'

PCB, here is a lollipop!

@Sybil2 wrote:

PCB, here is a lollipop!

thanks for the treat but...living in wacky utah (fortunately park city is sooo unlike the rest of this wacky state and the airport is only about 20 minutes) calls for more than a lollipop to get me off.

On the regular box shops how many days at the same location do you have to space the visits. The guidelines say 18 days between. I thought I saw they changed it

I asked the scheduler about this a few days ago because I was scheduled to do a shop I had just completed 10 days earlier but she didn't respond to the question. She thanked me for pointing out the problem and moved the shop to the end of the month with all the rest. I remember from the scheduler's email that the MSC has to wait 18 days between reg. box shops at the same location. The same email said something about there no longer being rotation limits on these shops but didn't explain and our guidelines still say we have to wait 18 days between reg. box shops at same location.

@marylo37 wrote:

On the regular box shops how many days at the same location do you have to space the visits. The guidelines say 18 days between. I thought I saw they changed it

Edited 2 time(s). Last edit at 05/03/2016 02:09PM by wwin.

I did two on the 15th of April I did ask the scheduler and she said she would extend them she hasn't extended today the 3rd is the day to do them. But that is not 18 days between visits.

Mod note: Breaking the one and only forum rule and violating your ICA is NOT acdeptable here whether people know it or not. Play by the rules - NO EXCEPTIONS!!!!!!!

Really Mr.Ms. Moderator?-- I think everyone here knows that IPSOS is the MSC for the [posted edited by mod] shops

I think it goes like this: IPSOS accepts or 'wins' a contract with the [and here again] shows adherence to all guidelines...great! The client's location gets a gold star, and you get paid.
--or--
Your shop shows negligence or procedural conduct on the part of the employee that is outside the 'client's' standards. Whack!...your shop is rejected and you don't get paid, and you eat the shipping cost and time. Nice. Because a crooked employee would just NEVER charge you less (or more) than they should....that is just impossible!

@winemaker wrote:

Really Mr.Ms. Moderator?-- I think everyone here knows that IPSOS is the MSC for the shops

I think it goes like this: IPSOS accepts or 'wins' a contract with the

Your shop shows adherence to all guidelines...great! The client's location gets a gold star, and you get paid.
--or--
Your shop shows negligence or procedural conduct on the part of the employee that is outside the 'client's' standards. Whack!...your shop is rejected and you don't get paid, and you eat the shipping cost and time. Nice. Because a crooked employee would just NEVER charge you less (or more) than they should....that is just impossible!

he's/she's baaaack...yep, this is the one who "claims" that each and every one of the 9 (nope, not a typo...9) of their assignments (at different locations) were rejected cuz of technical difficulties (i won't give the particulars cuz that would reveal the client...even tho this troll already has). that alone should address the adage of "consider the source".

pity to be she/he, eh?

The mods on this board are all volunteers. I'm sure they have better use for their time than fixing posts of people that know better.

winemaker 100 1y

November 21, 2015 12:58PM
Okay, so be it...I was just "agreeing" with the poster...I feel that part of the [client name deleted] mystery shop process should definitely be that the weights on their scales are accurate, don't you agree? When the [client name deleted] says my package is 3.5 ounces, something is dreadfully wrong, and it isn't my one pound package! IPSOS just kicks the shop back, says they won't pay, and then clams up.

Mod note: Please stop linking the client with the MSC

Kim

Edited 1 time(s). Last edit at 05/03/2016 04:03PM by kimmiemae.

@winemaker wrote:

Because a crooked employee would just NEVER charge you less (or more) than they should....

I just had one rejected. I weighed the box before I left. I doubt it was crooked; more likely careless. Anyway, I'm out the postage and the fee. It was a bonused fee, so I sat in construction traffic in the heat and ate the postage for nothing, nada, zip. It really sours me on the company. The worst part is that I have some "help-you-out-because-you're-desperate-to-fill-these" shops scheduled for later in the week. I'm going to wait for the rest of these to be heavily bonused before taking them -- I have to make up for the lost shop. In the end, they lose.

Now scheduling travel shops for the day after Christmas through mid-January.

Kimmie, thanks for pointing,out the utterly thankless job of being a moderator here is voluntary.

Winemaker, you and anyone else who violate the solitary rule of the forum because you think it is stupid or unnecessary are being disrespectful clods. The rule is at the request of our host. As an invited guest in someone's home do you piss on your host's carpet? I see little difference in that and pissing all over the simple request made by Jacob.

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