@Flash wrote:
....and some companies make themselves very unattractive to try to work for.
I think this company is one of those!
Seriously, if the shop were done and completed on Wednesday, it seems very late for the editor/scheduler to be asking a question on a Sunday, and, on top of that, to make it an emergency. If the shop were that urgent, then why didn't she look at it sooner? (I did an urgent shop on Monday that needed to be reported the same day instead of the usual 24 hours, and the next morning it was approved, and I got an e-mail thanking me for the fast turnaround. So, some MSCs do treat an urgent shop urgently!) If she has refused to respond to you at all, that raises a red flag, IMO. What time did she send you the e-mail on Sunday?
I don't think it has anything to do with religion, either. But, as others have said, it probably depends on what the time frames specified in the contract are. If you agree, for example, to be available at any time for up to 72 hours after the shop, and they ask for an "immediate response," you fulfilled your end of things by checking your e-mails on Thursday through Saturday. If the contract states, e.g., "for up to one week following the shop, and responses must be made the same day," you're probably out of luck.
I've had editors e-mail with requests for more information, but generally they give me 24 hours in which to respond. Or, their questions are asked in a much more timely manner. That way, if a shopper is out of town for a day or otherwise unavailable that day, there's still time for a response.
In any event, I would definitely take it further.
I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
Edited 2 time(s). Last edit at 05/25/2016 06:08PM by BirdyC.