They made a long and detailed presentation at the IMSC conference and recruited experienced shoppers to help with the Beta testing there. Shoppers were very enthusiastic about all of the announced chages and also loved being asked to meet with the Shopmetrics tech reps there to request other add-ons. All of the ones suggested in the open session were readily accepted and put on the list for the second update which will happens about 6 months after the first update goes national (actually, international).
I heard a number of schedulers chatting about how they profoundly wished that their MSCs would leave Sassie because it is so cumbersome and difficult for schedulers and editors. They see it as an "antique," in the words of one scheduler. However, the set-up cost of moving even a medium sized shopper/client data base from Sassie to Shopmetrics is a serious barrier for some of the MSCs. In particular, there is no good way to extract from Sassie the shopper performance records, so that would all have to be transferred by hand unless Sassie suddenly decides to left Shopmetrics access to their client files. (LOL!)
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.