Shop Status is where you would have initially checked to make sure your reports were accepted and if any issues arose.
The Report Center is where you track your payment status.
Use your records and the paperwork you saved to identify the actual dates, clients and other pertinent data so you can provide STN with specifics.
They are very reputable and communicate very well.
My posts are solely based on my opinions and for my entertainment, contact a professional if you need real advice.
When you get in debt you become a slave. - Andrew Jackson