Hello to all on this thread.
My name is Daniel Price and I'm the Project Manager overseeing the various different projects that involve the doctors office visits.
First of all, Ms.Baker, I'm incredibly sorry you've had that frustration. We have over 900 locations visited so far and yours are the first we've seen having this issue. I apologize that you feel like multiple folks have been reaching out to you all over the place. I've made sure that you're only going to hear from one person going forward should any follow up be needed. We're going to be able to get your locations submitted, and I hate that you had to deal with that frustration. Unfortunately when dealing with technology and a project of this scale, there will inevitably be some hiccups, but CI and our tech partner are trying to diagnose any issues as they happen so we can continue to improve the experience for reps on future projects.
HonnyBrown, good suggestion about the suite numbers. Before we begin our second visits I will definitely try to make sure that information is available on the App addresses.
LisaSTL is right about not taking ladders or climbing on furniture. If you can't reach it, then that's that. However, I do want to clarify one thing. Originally the guidelines did say to leave the device with the office. After the client approved that, they came back and said actually to take it with you and NOT leave it at the office. Hopefully if you click on the guidelines on your shop log, that change has been reflected in the new guidelines.
So if you complete any more going forward, just take the device with you as you leave and we will provide return shipping information once the project completes.
If anyone has any questions pertaining to this, or the other 2 projects that are similar we are running, please don't hesitate to reach out to me at
dprice@customerimpactinfo.com
Daniel Price
Project Manager
Customer Impact, LLC.