Coyle: Confused about June Pay Statement

I feel so confused. I am looking at the Pay Statement for the month of June and the last shop I did for Coyle was a sort of bar/ lounge/ something extra shop. I turned it in promptly with all my receipts, which were all detailed. I asked for the full reimbursement offered ($70), because I went a few dollars over with tip (did not ask for anything above). The shop was approved and the only thing I was marked down for was "Re-submit: Review did not need to be re-submitted.: 0 (No)", everything else had a yes by it.

The shop was obviously accepted and marked under "ok to pay" but today when I logged on to review my Pay Statement today, this shop appears at the bottom with the $15 fee but no reimbursement at all. It only says Purchase Reimbursement 0.00 USD.

So, my question is why? Am I missing something here?

In the effort of full disclosure, I had a horrific stomach flu along with both my children and my husband and took 2.5 days to reply to their email for additional information. I apologized and was graded, everything seemed fine. No one has ever mentioned not reimbursing me for the shop and my overall grade with Coyle is still nearly 0.94 (93.89%).

This is my first month working for Coyle and I am ridiculously worried. Anyone have any ideas or advice?

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

More Discussions About Coyle Hospitality (All Companies)

More About Payment

P.S. I did email the individual who graded my shop, to ask for clarification, and am still waiting a reply.

Are you referencing the June statement as in shops paid in June, performed in May...or the July statement, which would be for shops performed in June?

Short answer; If you've been paid for the shop and not reimbursed, bring it up to accounting. If it's to be included in the upcoming payments at the end of the month, sometimes it takes a bit for the reimbursement to populate into Shopmetrics. Don't worry about it....

Thank you so much for the reply, it was for work preformed in June. I saw there was a paper statement I could download, so I did, and that was how I saw the 0.00 for reimbursement. However, your post makes me feel much better, I hope that it's that simple.

Something similar happened where the evaluation is Ok for Pay, evaluation score was good, shopper fee is included in the pay statement but no amount for the reimbursement fee was listed. I sent an email to support and heard back from Coyle that it was an error in the system and was assured of the reimbursement amount. The Pay Statement did not change - still zero dollars for the reimbursement amount, but the correct amount came through on Paypal on the next scheduled reimbursement. I would recommend sending an email to support if you have not yet done so.

How did you see your mark downs or percentage for a survey? I have completed one and I see it in my pay status, but nothing on my percentage and mark downs etc.

They sent me an email after, telling me what my final score was. You may want to check your spam folder, mine all came through a different email address that was not used for other Coyle communication and I have almost missed it a couple times.

@Jhead817 wrote:

How did you see your mark downs or percentage for a survey? I have completed one and I see it in my pay status, but nothing on my percentage and mark downs etc.

Sorry, only registered users may post in this forum.

Click here to login

Coyle: Confused about June Pay Statement

Create an Account or Log In

Official List of Mystery Shopping Companies

Mystery Shopper Magazine