INTELLI REFUSED payment for shop

The client is lying?

Edited 1 time(s). Last edit at 09/01/2016 08:14PM by tim banse.

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You might need to edit your post as it looks like you have named Intellishop's client.

I'm curious how long ago you did the shop. If the editor came back and said your shop had been reviewed, and told you at the same time that it would not be accepted by the client, it sounds like you only completed the shop a few days ago. That would not be enough time for the shop to have been released to the client, so it would seem that the client management identified you and contacted Intelishop before receiving the report. Although maybe I am misunderstanding your presentation of the contact with the editor.

I have always believed if the company refused my report, I would not be paid. I have never had a shop refused by the client so I don't have first-hand knowledge and I'm interested in hearing comments. Intellishop's # 7 in the Shopper Agreement seems to say that when it mentions the client's guidelines and supplementary documentation, although I may be misreading it:

7. ...... If any evaluation or other information relevant to an assignment is not received within the timeframe **or per the client's guidelines and supplementary documentation, the shopper understands that they may not be paid for that assignment. ** .......

Intellishop does not want to lose this motorcycle client as they almost did once or did once briefly. The client obviously does not want negative reports so unfortunately they will reject your report and make up lies. Granted I would never say this about any other msp but having shopped for intellishop for a little over 7 years and watching them get worse and worse I have no doubt this is the situation. OP I know it sucks but hopefully you are only out time and a little gas. I suggest you add the amount lost as bonus requests to your next few shops until you recoup your money. If you like car and motorcycle shops try Monterey Mystery shopping. They have many and pay fair. They also pay fast within a month if not sooner.

Shopping Western NY, Northeast and Central PA, and parts of Ohio and West Virginia. Have car will travel anywhere if the monies right.

good grief

Edited 1 time(s). Last edit at 09/01/2016 08:13PM by tim banse.

Please edit your post. You have the MSC and the client (brand of motorcycle) in your post.

Have you asked them if the manager's claims can be verified? Does the dealership have cameras in the showroom?

Or, maybe it was the other customer who was also waiting to be helped who used profanity? Or another one some other time? Sounds like potential customers would sorely be tempted to swear at these people. I know I would be!

Sounds like you did your report exactly as you should, and, yes, the client manager lied. Probably not much that can be done, but if there are cameras on the property, I'd ask to have the footage reviewed. (I have no idea if dealerships do have video, but I'd be surprised if they didn't.)

I also think if an MSC accepts shoppers' reports, especially if it's specifically acknowledged that you did the shop in accordance with instructions, that shoppers should be paid. I am SO against this policy of, "Well, even if you do it properly, our client can just throw it out if they don't like the report and we don't have to pay you." I don't personally know of any other industry in which a client can just decide not to pay a contractor when the job has been performed "to specifications."

I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.

Edited 2 time(s). Last edit at 08/04/2016 12:37AM by BirdyC.

I would think any industry could refuse payment if fraud or some type of malfeasance is proven. What is unique to this industry is how sometimes it requires no proof at all.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.

@BirdyC wrote:

I also think if an MSC accepts shoppers' reports, especially if it's specifically acknowledged that you did the shop in accordance with instructions, that shoppers should be paid. I am SO against this policy of, "Well, even if you do it properly, out client can just throw it out if they don't like the report and we don't have to pay you." I don't personally know of any other industry in which a client can just decide not to pay a contractor when the job has been performed "to specifications."

On a recent shop I did for a different MSC I got a note saying that I had received a grade of 10. Shop performed correctly, project specs followed, excellent grammar/spelling etc. It then went on to say "Regardless of rating, payment for this project is contingent upon the client's acceptance of the evaluation you provided." *eye roll*

@Spanishtulip wrote:

@BirdyC wrote:

I also think if an MSC accepts shoppers' reports, especially if it's specifically acknowledged that you did the shop in accordance with instructions, that shoppers should be paid. I am SO against this policy of, "Well, even if you do it properly, out client can just throw it out if they don't like the report and we don't have to pay you." I don't personally know of any other industry in which a client can just decide not to pay a contractor when the job has been performed "to specifications."

On a recent shop I did for a different MSC I got a note saying that I had received a grade of 10. Shop performed correctly, project specs followed, excellent grammar/spelling etc. It then went on to say "Regardless of rating, payment for this project is contingent upon the client's acceptance of the evaluation you provided." *eye roll*

yep, me too but it hasn't happened as yet but nothing surprises me.

i gave up on intellishop not too long ago for lots of reasons.

@LisaSTL wrote:

I would think any industry could refuse payment if fraud or some type of malfeasance is proven.

That's a given. But in this industry, it doesn't seem to matter, even if it's proven the shopper did the job correctly and met all requirements. It leaves me SMH.

I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.

Actually my point was the part of my post you didn't quote

@LisaSTL wrote:

Actually my point was the part of my post you didn't quote

actually, selective quoting is a lost art and one that i use whenever i can to obfuscate something that makes perfectly sound sense but doesn't quite suit my purpose.

and...imitation is a since form of flattery.

I used that selective quoting option to fix it for ya

@parkcitybrian wrote:

and...imitation is a sincere form of flattery.

@LisaSTL wrote:

I used that selective quoting option to fix it for ya

@parkcitybrian wrote:

and...imitation is a sincere form of flattery.

hmmm...if that was meant to be complimentary i accept the accolade and i'm (intellishop would deduct 2 points for using a contraction but f$%@ them and their editors) not shy about accepting praise.

That's why I record every shop. I'm in a State where I can. Clients have had employees lie and I can provide the proof to the MSC. They have paid me when it's been show, by my recording, that the employee lied or mistook me for someone else. That happens alot. They think someone else that day was the shopper!

when it comes down to it we really don't many options and are at the mercy of the schedulers, editors, mscs and clients other than in the court of public opinion.

there are many more responsible people evaluating us than those who are looking to weasel out of paying us.

sure there is small claims court = a waste of time and effort for the relatively little $$$ involved and there is the bbb = worthless, toothless organization.

fortunately i haven't had any bad experiences with companies who have tried to not pay me for the work that i've done and it probably has more to do with luck than anything else?

@LisaSTL wrote:

Actually my point was the part of my post you didn't quote

Yes, I got that, and I agreed. Which is why I didn't quote it!

I assumed that would be clear. But I was wrong.

I was clarifying/re-emphasizing my original point about other industries by quoting just the one sentence. Even after having shopped now for a few years, I still don't "get" why this industry is structured as it is.

I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.

Edited 1 time(s). Last edit at 08/04/2016 11:54AM by BirdyC.

My guess is because the money involved can be so small, they rarely get challenged. This allows them to make a sweet deal with their clients, if you find anything wrong, you don't have to pay for the shop. The complaints are mostly about companies with lots of low paying shops. They could, but don't bother to investigate the claim. Rarely does it happen with higher paying shops and when it does the MSC tends to settle with the shopper rather than going to court. We have no idea if it would eventually be upheld.

In other words, it is "structured" that way because they can get away with it. See the thread where the shopper agreed to drive to an airport 100 miles away and found either the client or the MSC dropped the ball by not having a pass ready so she could get beyond security. If memory serves both her choices involve accepting a lower amount. If she accepts the lowest they will "allow" her to keep shopping for them, if she chooses the higher payout she is deactivated.

I made the decision, a long time ago, with this MSP to only take shops that I can afford to loose. For example, my car needed that oil change anyway or I was really interested in what the education program could do for my child anyway (not!). I've never not been paid or challenged, but you can tell most of the schedulers (project managers) and programs are sloppy. Make sure your reports emphasize the positive parts and really downgrade the negative. For example, say the bathroom smelled but don't say it smelled really bad.

@spicy1 wrote:

For example, say the bathroom smelled but don't say it smelled really bad.

Not all bathroom smells are bad so I think you need to be a bit more specific than "the bathroom smelled." Some bathrooms have a wonderful aroma due to a refreshing air freshener while others smell like explosive diarrhea.

spicy1 must be a reviewer for intelli

Edited 1 time(s). Last edit at 08/04/2016 06:11PM by tim banse.

I would perhaps ask if the dealership had video cameras present. This would show if you did speak with the client manager. I would also find out more about the profanity allegedly used, eg: what brought it on? It seems to me that the dealer doesn't want a bad review, and the msc doesn't want an unhappy client. Don't feel bad if you cut your losses with Intellishop; their shops are low-paying, editors are overly picky and assignments are generally not worth the hassle.

I use "offensive odors were detected in the rest room."

This is very typical of Intelli-shop, which is why I no long shop for them and left them with an average score of "10." I had two different car dealership shops that they stated that they could not pay me for (one was because the salesperson that assisted me no longer worked at the dealership so they assumed I made up the person). I demanded to speak with a manager about this, because the editor gods are never available to question. I did get resolution and was paid after my conversation with the manager, who apologized for my trouble and said that he would make sure that I got paid. You may want to take the route of getting a manager involved, because the editor gods don't like being questioned. I asked Intelli-shop to remove me from their shopper database, but still get a notification of available shops on occasion. Good luck to you.

@PennyRobert wrote:

This is very typical of Intelli-shop, which is why I no long shop for them and left them with an average score of "10." I had two different car dealership shops that they stated that they could not pay me for (one was because the salesperson that assisted me no longer worked at the dealership so they assumed I made up the person). I demanded to speak with a manager about this, because the editor gods are never available to question. I did get resolution and was paid after my conversation with the manager, who apologized for my trouble and said that he would make sure that I got paid. You may want to take the route of getting a manager involved, because the editor gods don't like being questioned. I asked Intelli-shop to remove me from their shopper database, but still get a notification of available shops on occasion. Good luck to you.

precisely

I have done many shops with Intellishop, for several different clients of theirs, and have never had any problems. Their editors have always asked fair questions and I have been paid promptly.

I won't shop with Intelli-shop anymore. I've had them make up reasons not to pay. When I did work for them, I've found their editors are unreasonable, score low, pay low and ask too much. They literally try to trick you to avoid paying. I had an editor require I had certain terms in my report. When I did, they rejected my report. I'm pretty sure they used the report anyways because I didn't see it re-posted.
That's low and unethical. I only took that job because I was trying to help a nice scheduler. Drove in a bad snow storm. Wasted a lot of gas and 3 hours of time between the shop and report. I don't know how they get away with it or are still in business with the way they treat shoppers.

@CoatClosetCommando wrote:

@parkcitybrian wrote:

i gave up on intellishop not too long ago for lots of reasons.

Never give up and never surrender. Thats what that US president said when the Germans bombed Pearl Harbor.

The Germans?

Shopping SoCal and Maui.

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