Where do we begin.
1) Lets start with the 10 questions. The narrative while may not be extensive is still requires a narrative this in itself means the shop should pay more.
2) "May not be the most lucrative in the industry"-- probably competes for least paying in the industry as I have done phone shops that paid $10 or more and required a small narrative.
3) "I believe it is competitive with other retail assignments that require similar content"-- not a chance, with others the cheapest paying I have seen was $10 plus similar reimbursement but all those shops the msc's will bonus $10 or more to get to a fair rate and completed.
4) "I believe the fee we offer is greater than the last company who had this program. "-- The last company that had these, CRI now known as stericycle or expert solutions, started them at a higher rate and bonused them rather quickly as I did them for $25 plus reimbursement many times.
As for your company
1) "Over the last years, we have actually raised fees for some assignments while other msc's have cut their pay."-- Wow you raised your super low fees a few dollars. Other msc's who cut their fees have almost always been willing to bonus it back to the original fee or above.
2) "We've have maintained a 24-hour submission window while other companies have instituted 6 and 12-hour deadlines."-- The other companies who instituted the 6 and 12 hour windows have either since went back to the original time frame or are not rigid and allow some leeway. Also if the shopper requests extra time before taking an assignment I have never not been granted extra time. IMHO a 12 hour window is not unreasonable. Lastly on this point I only know of two other out of hundreds of msc's that penalize dollars for being a hour late. Yours does it for 3 minutes.
3) "In no way am I saying we are the perfect company, but we are working on improving." -- I appreciate your willingness to take suggestions and work on improving your company. However at the current time I think you are miles away from being the perfect company.
A final word
Lets try to have an open discussion here with the shoppers of the forum. I want to hear what others think of sentry on any or all aspects. Let it be civil and lets have a scholarly discussion.
@Sentry Marketing wrote:
BuffaloNY101
The project you are ranting about has a form which consists of 10 questions and does not require an extensive narrative. The assignment currently has an $8.50 fee plus $4 reimbursement. While this may not be the most lucrative assignment in the industry, I believe it is competitive with other retail assignments that require similar content. I believe the fee we offer is greater than the last company who had this program.
Over the last years, we have actually raised fees for some assignments while other msc's have cut their pay. We've have maintained a 24-hour submission window while other companies have instituted 6 and 12-hour deadlines. In no way am I saying we are the perfect company, but we are working on improving.
Thank you for your feedback.
Dave
Shopping Western NY, Northeast and Central PA, and parts of Ohio and West Virginia. Have car will travel anywhere if the monies right.