Question about EPMS

Hi everyone, I've tried to use the search function on the forum to find an answer to this, but unfortunately all I find is people having difficulty with targeted phone calls, anyways. . .

I was reading the instructions for Ellis and it says to call the apartment and ask if there are any vacancies, "or something vague." Would straight up asking, "do you have any available apartments, my lease is expiring soon and I need a new place to live," is that vague enough for Ellis? This will be my first shop with them so I'm a little worried about it. I moved to an area where Ellis for the most part is the only MSC around, with more than 1-2 shops (I'm registered for 100+, it's sad I know), so I don't want to get on their bad side.

Thanks everyone for your help.

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Hi JohnieQ. I say, "I'd like some information on your apartments," and let the leasing consultant take over from there. S/he will ask all the relevant questions.

If you run into any issues reaching the target, send your scheduler an email. I don't think they look at the logs you input on their website.

Good luck!

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton

The objective appears to see how well the agent discovers your needs. If you tell them why you are asking about vacancies right away, they do not have to go through proper discovery.

My posts are solely based on my opinions and for my entertainment, contact a professional if you need real advice.

When you get in debt you become a slave. - Andrew Jackson

make sure you are taking notes. you will need to document: time of call, # of rings, how call was answered ( did agent identify themselves & community in greeting ) length of call, how agent qualified you in terms of needs, if and how agent attempted to set up a tour. Keep pen and paper handy !

@SS4U wrote:

make sure you are taking notes. you will need to document: time of call, # of rings, how call was answered ( did agent identify themselves & community in greeting ) length of call, how agent qualified you in terms of needs, if and how agent attempted to set up a tour. Keep pen and paper handy !

I'll have no problem taking notes and remembering everything, plenty of practice writing with Coyle and QACI. I'm just worried about getting the interactions down the way EPMS wants them without seeming suspicious or off or something. I'm sure everything will go find and I'm just worrying.

Thank you everyone for your help!

I have done quite a few EPMS apartment shops... I generally say something to the effect of, "I'm looking to move into your area and wonder if you have anything available?" It is then up to the leasing agent to determine my needs. It is important not to offer any information, but to answer when asked. If you get a weaker leasing agent, you may have several awkward moments of silence while you are waiting for the next question and/or for an invite to visit.

Hard work builds character and homework is good for your soul.

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