@parkcitybrian wrote:
i've done 100's of assignments with seelevelhx (and their other subsidiaries) over the years and all my assignments have been completed on time (or before if warranted) with virtually no need for any further clarification(s). i don't mind getting their "friendly reminders" starting 2 days before the scheduled assignment date, then the day before and then the morning of the assignment date but... today...
i'm driving and i get an incoming call. i have a new high-tech car (bluetooth enabled) with a screen that displayed a call from area code 404. i decided to answer the phone (hands free) and i get a nice-sounding southern-accented voice asking, "is this brian xxxxx".
i answer yep, it is. then i get, "how are you today?".
i answer that i'm doing just great. who is this, plz? then i get, "this is xxxx from seelevelhx".
i answer with a hello, what can i do for you?. then i get, "are you having a wonderful day?".
i answer with my day is just wonderful what is that you need from me? then i get, "this is just a friendly reminder that you have a shop that is due tomorrow".
now i'm trying to listen to my gps in the background and this person has been prattling (kinda/sorta like the out-of-the-country mf schedulers who go onandonandon confirming an assignment that you've done 100's of times but they insist on relating every aspect of the assignment = beyond frustrating) onandonandonandon wondering about the state/condition of my day and giving me, yet another, reminder of an assignment that is not past due although i have never, ever not completed one for them.
so i say to this nice-sounding (maritz-type woman) how about never, ever call me again to remind me about an assignment that is not past due and raising the fee structure for my assignments to make up for the savings in not having to place calls to me. that was met with anticipated silence (not even a chuckle) and i asked to please make a note to not make these calls going forward.
maybe, tho, seelevelhx is seeing more assignments not being completed on time and/or they have brought shoppers aboard that lack the skills necessary to complete assignments. if so, in either case, there just might be somewhat of a correlation with the fees being offered.
you get what you pay for?
no more accepting calls from area code 404 for me.
amirite?
@xenshopper wrote:
Well, at least it wasn't like the MarketForce folks that call and talk a thousand miles per minute in monotone, non-understandable English (where is their call center?!) just to offer you a dollar more on a shop that has sat on the job board for weeks. I feel your pain...
@parkcitybrian wrote:
maybe, tho, seelevelhx is seeing more assignments not being completed on time
@winemaker wrote:
I just want them to PAY what they owe for the eyeglasses shops.....Until then, my advice is to stay away from SL....
@COMystery wrote:
Well now, I'm going to stick up for the "Maritz-type woman" who, like us, is just trying to earn a living. Maybe she makes $.50 per call she makes? Regardless of how upset you are with the MSC and their tactics, everyone deserves to be treated with respect. I presume the OP's Maritz remark pertains to the caller's age. Given that, the caller is likely supplementing their social security in order to turn the heat on this winter. Have a heart!
@JASFLALMT wrote:
Respectfully, I think you mean caller, not shopper.
@COMystery wrote:
Well now, I'm going to stick up for the "Maritz-type woman" who, like us, is just trying to earn a living. Maybe she makes $.50 per call she makes?
@parkcitybrian wrote:
thanks, seriously, for replies from seelevelhx. seelevelhx is one of the few companies that is proactive and address issues head-on with explanations and mea culpa's (where/when warranted) rather than deflect.
@JASFLALMT wrote:
I'm so impressed. There have been other MSC reps/owners in the forum who have not been so gracious and instead have been condescending, power-tripping and unkind. Thank you, Geoff, for being so cool.
@weatherman2111 wrote:
@xenshopper wrote:
Well, at least it wasn't like the MarketForce folks that call and talk a thousand miles per minute in monotone, non-understandable English (where is their call center?!) just to offer you a dollar more on a shop that has sat on the job board for weeks. I feel your pain...
Sometimes Atlanta, sometimes the Philippines.
@winemaker wrote:
Geoff - It is unlikely I will get a response from Nicole regarding the eyeglasses shops. This program has been so botched by SeeLevel that undoing the confusion will take several months. When SeeLevel sends emails advertising "FREE" eye glasses, when nothing of the sort happens, one has to wonder about your organization (or ethics). The best bet for most is to avoid SeeLevel until YOU can start answering calls and written communciation!
@winemaker wrote:
Geoff - It is unlikely I will get a response from Nicole regarding the eyeglasses shops. This program has been so botched by SeeLevel that undoing the confusion will take several months. When SeeLevel sends emails advertising "FREE" eye glasses, when nothing of the sort happens, one has to wonder about your organization (or ethics). The best bet for most is to avoid SeeLevel until YOU can start answering calls and written communication!