A scheduler called me on Monday to do a fastfood shop on Wednesday. I had way too much on my plate with midterms and family problems and obligations as it was, but they were able to approve an amount that was enough to make me add it to my over packed schedule.
So I went and did the shop. I checked the bag before pulling away. I had a drink, straw, napkin, fries, and sandwich, so I thought I was good. But once leaving the location, when I went to take my pictures, I noticed it was the wrong sandwich. I didn't know what to do about this, as the client wanted to know how they were fixing any mistakes that arise, so I was supposed to tell them if my order was incomplete or incorrect.
I realize that they didn't get to correct the order as the guidelines stated, but I also thought about how even customers who do check their orders before pulling away often still don't open/ unwrap their sandwiches before pulling away... they figure if it's in the bag, it's correct. So I took the pics, not knowing if the circumstances of the shop would be accepted or not.
That evening when I finally got home I emailed the help desk stating that I had completed the shop and taken the pics, but also explaining the issue that arised, and asking wether I should report the shop as it happened, or if it would need to be redone. IF they were not going to be able to use it, I didn't want to waste my time; or an editor's time reviewing it just to end up having to kick it out. I said that I would be happy to complete the shop on Thursday or Friday, if needed.
I received 2 auto responses to my help desk response. The regular "we got it" one, as well as another stating they were backed up with a response time averaging 24, not to email again, and that shops with help requests would not be penilized for being late.
Thursday morning I still hadn't heard from the help desk, but a scheduler (sounded like the same one) called asking if I could do a "(restaurant name) drive thru shop between (same dining hours as the shop i did on wed), at the same location, for either Thursday or Friday. I asked, "this sounds like the exact same assignment I did yesterday that I emailed the help desk about. Is it?" And I went on to tell her the details about it, including the fact that I had told the help desk I'd be happy to revisit on Thursday or Friday. So if it was the exact same assignment, that was fine and I would still do it... I was just trying to confirm that it was the SAME visit and not another one with the same specs. All she said was "oh well then just wait for a reply from the help desk. I won't assign this one to you, but let me see what else there is...." and the again at the end of the call she repeated "Just wait to hear back from the Help desk in regards to that other shop you did. They should get back to you soon and can tell you what to do."
It's now Friday morning. I still haven't gotten a response from the help desk at all. Of course the shop has been removed, as I suspected... but I'm extra ticked because I never got a response about my inquiry, and the scheduler couldn't even tell me if it was the same shop, but then decided not to bother to schedule it to me (even tho I never said no, and in fact explained that I had already offered to re-do it if needed).
So I've lost a lot of time in this shop, I'm out the $ (decent amount) that I was expecting, AND I'm out the $8.55 for a greasy meal that I would not have purchased on my own. I'm really quite ticked off, but after Emailing the help desk and speaking with a scheduler and getting no help from either, I don't even know who to complain to or anything.
So I went and did the shop. I checked the bag before pulling away. I had a drink, straw, napkin, fries, and sandwich, so I thought I was good. But once leaving the location, when I went to take my pictures, I noticed it was the wrong sandwich. I didn't know what to do about this, as the client wanted to know how they were fixing any mistakes that arise, so I was supposed to tell them if my order was incomplete or incorrect.
I realize that they didn't get to correct the order as the guidelines stated, but I also thought about how even customers who do check their orders before pulling away often still don't open/ unwrap their sandwiches before pulling away... they figure if it's in the bag, it's correct. So I took the pics, not knowing if the circumstances of the shop would be accepted or not.
That evening when I finally got home I emailed the help desk stating that I had completed the shop and taken the pics, but also explaining the issue that arised, and asking wether I should report the shop as it happened, or if it would need to be redone. IF they were not going to be able to use it, I didn't want to waste my time; or an editor's time reviewing it just to end up having to kick it out. I said that I would be happy to complete the shop on Thursday or Friday, if needed.
I received 2 auto responses to my help desk response. The regular "we got it" one, as well as another stating they were backed up with a response time averaging 24, not to email again, and that shops with help requests would not be penilized for being late.
Thursday morning I still hadn't heard from the help desk, but a scheduler (sounded like the same one) called asking if I could do a "(restaurant name) drive thru shop between (same dining hours as the shop i did on wed), at the same location, for either Thursday or Friday. I asked, "this sounds like the exact same assignment I did yesterday that I emailed the help desk about. Is it?" And I went on to tell her the details about it, including the fact that I had told the help desk I'd be happy to revisit on Thursday or Friday. So if it was the exact same assignment, that was fine and I would still do it... I was just trying to confirm that it was the SAME visit and not another one with the same specs. All she said was "oh well then just wait for a reply from the help desk. I won't assign this one to you, but let me see what else there is...." and the again at the end of the call she repeated "Just wait to hear back from the Help desk in regards to that other shop you did. They should get back to you soon and can tell you what to do."
It's now Friday morning. I still haven't gotten a response from the help desk at all. Of course the shop has been removed, as I suspected... but I'm extra ticked because I never got a response about my inquiry, and the scheduler couldn't even tell me if it was the same shop, but then decided not to bother to schedule it to me (even tho I never said no, and in fact explained that I had already offered to re-do it if needed).
So I've lost a lot of time in this shop, I'm out the $ (decent amount) that I was expecting, AND I'm out the $8.55 for a greasy meal that I would not have purchased on my own. I'm really quite ticked off, but after Emailing the help desk and speaking with a scheduler and getting no help from either, I don't even know who to complain to or anything.