When will ACL get a clue about those ridiculous pizza shops, and stop with the bribes already?

I like the pizza shops. I did one on NY eve for a 20.00 bonus. The timings are not difficult and I take pics of my food even when I'm not mystery shopping. I like ACL, I NEVER have to chase them down for payment.

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My spouse goes thru the line behind me. She orders her own one topping pizza for around 8 bucks. I get the pizza and drink and I'm slighly over 18.00 with both our receipts. I don't do these shops unless they are bonused. I did enough last year to earn enough rewards for a free pizza, free drink and free dessert.



@whosear wrote:

I've done these shops for some time. At first the timing was tricky so I timed every change. The timing is not hard, it's figuring out that it all comes out copesthetic on the report. I buy a signature pizza, an entree salad and a drink. I still cannot spend the full reimbursement amount.
@preemiemama30wkr wrote:

What company are you talking about? I cant figure out what ACL stands for.

A Closer Look
I for one enjoy their pizza but here's my issue: 1. my kid doesn't like them and 2. I'm not close to any of these restaurants. Yes I do often drive by a slew of them when I'm working my regular job. But I prefer to eat on the go. It doesn't make sense for me to waste 30-60 minutes of my time for a free meal, when I could spend $5 elsewhere and get home earlier. On the other hand, if I were to do one of these while I'm out shopping with my kid, I have to be willing to buy her lunch as well. Either way I'm either having a longer work day or spending money I otherwise wouldn't have spent, all for a free pizza. I can be in and out of an MCD with a few extra bucks and two meals in 30 minutes. Why can't this pizza place shell out a few extra bucks for our time?
In my area, we are awash in this pizza franchise. There is a 60-day rotation. I can't be the only one who receives begging, pleading, emails and texts asking me to take the same location I did a week before. Schedulers resort to poor-little-me tactics such as: I have texted and emailed a lot of people and no one has responded to my offer. (The offer being reimbursement only, no fee or bonus.) If I kindly point out I did the shop just a couple of weeks earlier, so that's why I didn't respond, it is scheduled immediately.

Bottom line, ACL: If you can't find enough dependable people to do the shop, and can waive the rotation on request, how about shortening the rotation period? Those pizza workers can't remember everyone who goes through the line at dinner time. If they did, maybe someone would come out and actually wipe tables while I was there :-)

And yeh, the timing is a headache. It was OK when it was minutes and seconds, but now it has to be actual time in hours, minutes and seconds.

The payoff/treat of doing another restaurant, also for no fee, is just not worth it.

Shopping SoCal and Maui.
The rotation period is set by the client, though I think they had permission to waive to get shops done, so long as you go at a different time of day from your last shop. The only real problem I have with these is the double up in the report. It's kinda ridiculous to have to state all of the timing's twice.
@weatherman2111 wrote:

The rotation period is set by the client, though I think they had permission to waive to get shops done, so long as you go at a different time of day from your last shop. The only real problem I have with these is the double up in the report. It's kinda ridiculous to have to state all of the timing's twice.
You make good points about the rotation being set by the client. However, the scheduler does have the ability to change that at will. I sure do agree about the duplicated times. If the shop timings were easier, and I got paid the little $5 bonus more frequently, I would reconsider. These shops are difficult to do on one's own. Just taking the picture of the bottom crust without flipping the pizza over is hard. It is nearly impossible all by myself.

I should mention this interesting bit in an email I got. I wonder if anyone who has done the shop in the past few days would know if this is true? The scheduler wrote, "This is an easy XXX shop with fewer timings needed in the report!"

Shopping SoCal and Maui.
Pua, do you ask for the bonus? I get it for every gas station that I do for them.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
Pua, I did an ONLINE Order shop and there were less timings to track, since they are supposed to have the pizza built before your requested arrival time.
I have brought this up with schedulers multiple times. The timings are what get me. There's no way I can time multiple things at the same time, remember names, order my food, count the people on the line, etc etc etc. I only take their online order shops. I actually love their pizza so when I see the online ones, I grab those quickly. I am constantly getting texts and emails begging me to take their shops. EVERY time I explain that the timing requirement is why I decline. It's not realistic.

Edited 1 time(s). Last edit at 01/07/2017 02:35PM by SunkissedAdventures.
@SunkissedAdventures wrote:

I have brought this up with schedulers multiple times. The timings are what get me. There's no way I can time multiple things at the same time, remember names, order my food, count the people on the line, etc etc etc. I only take their online order shops. I actually love their pizza so when I see the online ones, I grab those quickly. I am constantly getting texts and emails begging me to take their shops. EVERY time I explain that the timing requirement is why I decline. It's not realistic.
I totally agree. I felt like a hot mess doing this shop! And then the nametags were handwritten and the first person's name was King Dolphin! I kept staring at his tag making sure I was reading it right! Lol!
@HonnyBrown wrote:

Pua, do you ask for the bonus? I get it for every gas station that I do for them.
I have had some success when I ask, but not always. Sometimes the response is that the scheduler has used up the allotted bonuses. That's annoying since the scheduler is begging for shoppers but cannot offer an incentive. Now, I ask for $10 and the app bonus, too. My reports are clean and I get compliments on my photos. I get my requested bonus about half the time. I have other shops that require less work and have easier reports to write. No bonus, no pizza shop.

Shopping SoCal and Maui.
@SunkissedAdventures wrote:

I have brought this up with schedulers multiple times. The timings are what get me. There's no way I can time multiple things at the same time, remember names, order my food, count the people on the line, etc etc etc. I only take their online order shops. I actually love their pizza so when I see the online ones, I grab those quickly. I am constantly getting texts and emails begging me to take their shops. EVERY time I explain that the timing requirement is why I decline. It's not realistic.
The final (and second) online shop I did was simple as far as the shop and timing went. However, I was asked to provide an additional explanation for why I waited more than 10 minutes to get my pizza after I paid for it. Heck, if I knew the answer to that I would have put it in the report. All I know is that my raw pizza sat there behind all the others that were waiting to be baked. Why? Someone would have to ask the pizza baker for the reason. I do agree that online is the way to go, generally. The first one I tried, I ran into a non-working website. That meant fast emails to the scheduler. The scheduler had to confirm the site wasn't working and then switch my shop to a standard one. Meanwhile, the deadline was drawing closer. I have had two strikes at the online shop and both were stressful. Yes, they should be simpler but after two strikes, I am out of the online attempts.

Shopping SoCal and Maui.
@AnneAshley wrote:

@SunkissedAdventures wrote:

I have brought this up with schedulers multiple times. The timings are what get me. There's no way I can time multiple things at the same time, remember names, order my food, count the people on the line, etc etc etc. I only take their online order shops. I actually love their pizza so when I see the online ones, I grab those quickly. I am constantly getting texts and emails begging me to take their shops. EVERY time I explain that the timing requirement is why I decline. It's not realistic.
I totally agree. I felt like a hot mess doing this shop! And then the nametags were handwritten and the first person's name was King Dolphin! I kept staring at his tag making sure I was reading it right! Lol!
My favorite was the sauce and cheese guy named Dead Pool.

Shopping SoCal and Maui.
@slcanty wrote:

What is expected in the shop is pretty normal for fast food.
I have never had to recall five workers' names and what roll they were doing as well as the timings while they asked me questions about my order in a quick fire fashion. It's not easy to be texting notes to myself and marking times as they are asking you questions. There was no wait when I was there so no extra time to "catch up" while waiting for my turn.
I did the Online Order one with fewer timings. However the cashier was chatty and I had trouble watching when they put the pizza in the oven.

Do not read so much, look about you and think of what you see there.
Richard Feynman-- letter to Ashok Arora, 4 January 1967, published in Perfectly Reasonable Deviations from the Beaten Track (2005) p. 230


Edited 1 time(s). Last edit at 01/12/2017 03:40AM by whosear.
What I had to pay attention to when I did the Online Order: Pizza made? Cashier friendliness (very chatty)l name of cashier; timings; when was it put in; was the correct pizza made; payment; order correct; did I get all of my items that I ordered; finalizing payment.

I missed slightly when the pizza went into the oven and completely missed that red sauce was spread under the cheese and not placed as dollops. and had to go back to get my salad.

Do not read so much, look about you and think of what you see there.
Richard Feynman-- letter to Ashok Arora, 4 January 1967, published in Perfectly Reasonable Deviations from the Beaten Track (2005) p. 230
Are these difficult for me? No
Are these profitable for me? No

I am overwhelmed by the amount of emails that I get for these. I must get 100 a month. No lie.
There are 20 locations in my regular shopping areas.

I do about 5 a year. It's too much work to do these for anything less than a $10 fee.

ETA: I would be MORE likely to do one in exchange for the "bribe".

Edited 1 time(s). Last edit at 01/16/2017 07:45AM by SoCalMama.
@AnneAshley wrote:

The pizza shop was one of my worst as the workers are firing questions at you about how you want your pizza made and you have to do timings and get everyone's name at the same time. What is the easiest way to do this?

Get a bigger memory card for your photographic memory
For the photo, last time I did one i just flipped the entire pizza over in a Togo box. Much easy!
What's also annoying are ACL schedulers posting more often than any other company in the Facebook mystery shopper groups. Their posts would be the same shops over and over because nobody wants to take them and work for free!!! Just get a clue, damn it!!
@quiettime wrote:

For the photo, last time I did one i just flipped the entire pizza over in a Togo box. Much easy!
Just after the rules were changed on how to take the photo (from what you mention to a new rule that you must hold up the edge and not flip it over for the photo.) I got a note back saying I did the photo wrong - it was shopper behavior to flip the pizza in half to take the picture. I had flipped it because the edges were black and the middle was doughy. Funny thing is that another time, I took the photo in a to-go box. I had ordered an eat-in pizza. I was asked why I didn't have the pizza person take it out of the box and put it on a pan. Right, and then I would have been dinged for not taking a to-go-box photo when I put in my report it was delivered incorrectly in a box. The reports were accepted, it was just frustrating to get these editing notes.

Shopping SoCal and Maui.
I've been doing these since the start and it seems to me I always had to hold the pizza up to take the small section of bottom photo. The other companies have rules to flip. I could not flip an ACL pizza due to the numerous toppings I request. I would have a salad if I did so. I have never had an issue with holding it up. My thumb or forefinger is always in the pic but that has never been an issue. One trick I use (which I can do because I live in So Cal) is I always sit outside on the patio and I do not have to be discreet since no employee ever seems to come out there. I have never done online just because my normal order is "can you give me more garlic, I'd like some more of the kalamata olives" etc. I just don't think I would get my perfect order with an online order and being able to get more of my fave ingredients is why I like their pizza so much.
ACL was offering a three dollar bonus on one of those pizza shops. I said I'd do it for ten.

The next morning they sent out an email requesting reasonable requests on a bonus for the same shop. That is probably directed at me (I have requested -and gotten- this amount from a different scheduler.)

That was three days ago. Still seeing requests for the same place. Up to a stonking five bucks, the big spenders.

Edited 1 time(s). Last edit at 01/19/2017 05:16AM by Fastjack.
@Fastjack wrote:

ACL was offering a three dollar bonus on one of those pizza shops. I said I'd do it for ten.

The next morning they sent out an email requesting reasonable requests on a bonus for the same shop. That is probably directed at me (I have requested -and gotten- this amount from a different scheduler.)

That was three days ago. Still seeing requests for the same place. Up to a stonking five bucks, the big spenders.

The shop itself is unreasonable, so they should be glad to even receive bonus requests. I guess they prefer to beg and nickel and dime their shoppers. I have seen a $15 bonus offered by ACL for this shop, without being requested. So IMHO, it is reasonable to request a bonus of AT LEAST $15 for this shop.

Edited 2 time(s). Last edit at 01/20/2017 01:45AM by MSF.
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