When will ACL get a clue about those ridiculous pizza shops, and stop with the bribes already?

I am curious if anyone knows: Do MSCs have a contract with the client that specifies a range of payment? This is not the only low- or no-pay shop about which ICs complain.

Others have noted that with bonuses shops, such as this one, can range from reimbursement only to a $10 shop fee plus $5 app bonus (that's what I hold out for.) I am guessing that the MSC and the client love the ICs who take shops for the price of a pizza alone (which costs the client maybe $1.50?) I know the MSC has to make something, too. It has to be to the advantage of both the MSC and client to get something for nearly nothing. That's a good business model for the shareholders but not for us little ICs.

Shopping SoCal and Maui.

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@PuaM wrote:

I am curious if anyone knows: Do MSCs have a contract with the client that specifies a range of payment?

ACL used to have a restaurant client that required them to provide a $10 payment to shoppers. I think they were familiar with the M.O. of the company and built it into the deal, since they felt it was enough work that it required a payment. When the client first signed up with ACL, they used to do a phone orientation with shoppers where I spoke with the client and they explained the reason for the payment.

Ironically...it was one of the easier ACL shops, with great food, and I loved doing those shops. I also did the same shops for 2 other MSCs in the past and those each paid more than $10 to the shopper, so I'm guessing ACL probably negotiated the shopper payment down to $10.
@PuaM wrote:

I am curious if anyone knows: Do MSCs have a contract with the client that specifies a range of payment? This is not the only low- or no-pay shop about which ICs complain.

Others have noted that with bonuses shops, such as this one, can range from reimbursement only to a $10 shop fee plus $5 app bonus (that's what I hold out for.) I am guessing that the MSC and the client love the ICs who take shops for the price of a pizza alone (which costs the client maybe $1.50?) I know the MSC has to make something, too. It has to be to the advantage of both the MSC and client to get something for nearly nothing. That's a good business model for the shareholders but not for us little ICs.

Just an FYI, the app version of this particular shop pays a fee of $5. So anything on top of the $5 would be the bonus. The non-app pizza shops do not pay a fee, so anything above the reimbursement is the bonus.
The app version is not the mobile order shop. I do those all the time( for a bonus) and I earn a "flame" towards free pizza.
@calicakes wrote:

The app version is not the mobile order shop. I do those all the time( for a bonus) and I earn a "flame" towards free pizza.
Yes, thanks for expanding on this. When I said a $5 app bonus shoppers such as yourself who do these know what that means. It is the extra goodie that can be thrown in to raise the pay (at least that's what it seems like to me.) It is the same basic shop with one extra step at the end.

Shopping SoCal and Maui.
@PuaM wrote:

@calicakes wrote:

The app version is not the mobile order shop. I do those all the time( for a bonus) and I earn a "flame" towards free pizza.
Yes, thanks for expanding on this. When I said a $5 app bonus shoppers such as yourself who do these know what that means. It is the extra goodie that can be thrown in to raise the pay (at least that's what it seems like to me.) It is the same basic shop with one extra step at the end.

ACL differentiates these by naming one an "online order" shop (reimbursement only) and the other a "mobile app" shop (reimbursement + $5.00 payment). My point was that the mobile app shop always pays $5.00. Sometimes the schedulers will e-mail shoppers offering an amount for the mobile app shop that includes the $5.00 base pay that was already there, which can be misleading.
I have never done one of their pizza shops and receive emails and phone calls about their high end shops. I have been told it is because I do an excellent report and never have conflicts. I have always found their schedulers and editors to be outstanding. It could be the area where I shop has few shoppers but I would rather work for ACL than many other companies.
I actually don't mind the pizza shops -- but I will only do them when they bonus them. They are not the easiest form ever, but the pizza is good and the location is close to me so I'll pick it up when I have nothing better to do.

I'm not sure why ACL has so many reimbursement only -- or flat fee that doesn't even cover the required purchase -- shops ... who works for free??
Actually its one of the easier pizza shops out there. A photo of the entire pie, one of the crust partially folded back and one of salad if ordered.
These guys pay reliably and are very pleasant to work with. Unlike so many other MSC's (I've worked with close to a 100 over the years!) these folks haven't forgotten to say "Please"or "Thank You"!
The problem with the online shops is that you can only order one pizza. I need to eat a whole pizza, so it's not worth it to me to do this shop unless I am taking someone else with me. I only do the regular shops because then I can get two pizzas. I would do more of these shops if I could take one of my kids with me and still get two pizzas. The issue is that there must be two separate transactions each paying with a credit card. My kids are not old enough to have their own credit card! So again, while I like this company, I don't do as many of these shops because of all the problems I've listed.
In my area the shop requires two people, and I've never gotten them to make an exception. No leftovers!
@JASFLALMT wrote:

My ACL schedulers don't do that, though I have seen it before with other MSCs...but, I have recently been getting emails about "double bonus" shops which turned out to be a double of $5. A total bonus of $10 is not exciting. That being said, the particular local pizza chain that they are shopping is pretty darned good and I can get any pizza I want, along with a salad and stromboli because the reimbursement is $32. I can eat on that for a few days. This restaurant has one pizza with grilled chicken, feta, spinach, fresh tomatoes, and fresh basil that is divine, and I can add artichokes and olives or other things to it, and they have a really good crust. The location that was double bonused was 25 miles from my house, so $10 isn't going to get me there. There is a location about 5 miles from my house that I love to shop. I do it as a carryout because it is so much easier to get all of the required photographs of the food and there are fewer sections and questions to answer.

Happiness is not a goal; it is a by-product. Eleanor Roosevelt
Not the same client, Kathy. Mine's a local chain that doesn't have a dining room and is carryout or delivery only.
@las30 wrote:

The problem with the online shops is that you can only order one pizza. I need to eat a whole pizza, so it's not worth it to me to do this shop unless I am taking someone else with me. I only do the regular shops because then I can get two pizzas. I would do more of these shops if I could take one of my kids with me and still get two pizzas. The issue is that there must be two separate transactions each paying with a credit card. My kids are not old enough to have their own credit card! So again, while I like this company, I don't do as many of these shops because of all the problems I've listed.

I always have my guest pay with cash for the second transaction. He's an adult, so I'm not sure if kids would be permitted, but just an FYI that I don't think there's a requirement to pay with a CC.

Shopper in California's Bay Area
Thanks CaliGirl. I thought we had to pay with a CC. The guidelines say it's okay to bring a well behaved child. I just assumed that meant to share one pizza. I think I might be able to take my oldest child. He's 13 and I can trust him to get a copy of the receipt. The shop would still be so much more attractive to me if I could get the two pizzas on the same receipt. Then I wouldn't have to worry about my child getting the receipt.
@las30 wrote:

Thanks CaliGirl. I thought we had to pay with a CC. The guidelines say it's okay to bring a well behaved child. I just assumed that meant to share one pizza. I think I might be able to take my oldest child. He's 13 and I can trust him to get a copy of the receipt. The shop would still be so much more attractive to me if I could get the two pizzas on the same receipt. Then I wouldn't have to worry about my child getting the receipt.
For those who don't do this shop, the issue of a receipt seems odd. Apparently, it is not this pizza company's practice to give diners a receipt. Thus, the MSC advises shoppers to use a credit card since asking for a CC receipt would not be "shopper behavior." I can understand the concern about having a teen remember to ask for a receipt. It is also not "teen behavior." Good luck.

Shopping SoCal and Maui.


Edited 1 time(s). Last edit at 02/01/2017 07:26PM by PuaM.
I always use a cc for my pizza, and my guest uses cash. I haven't been spanked by the editors yet for this, but it's a fairly low risk activity for me: if they decide not to accept the second receipt because of the cash then I'm only out $9 or so. But I'd probably do less of these in the future if that happened.
Good luck, @las30! Let us know how it goes if you decide to have your oldest go through the line on his own. Even my adult guest has forgotten to get a receipt as this place really doesn't expect that most people want one.

Shopper in California's Bay Area
@CaliGirl925 wrote:

I always use a cc for my pizza, and my guest uses cash. I haven't been spanked by the editors yet for this.
I interpreted the instructions as not that Thou Shalt use a credit card but rather if Thou Wants A Receipt you have a better chance of getting one by using a credit card. As long as the person remembers to get the receipt that's all that is required. When I first starting shopping for pay, I really had to make sure I got those receipts. It is amazing how many places don't give one automatically. Back in my college days, we were taught that an all-cash, no-receipt business meant the first person who touched the cash kept it. That's why it should be required that employees hand out a receipt. Nothing we can do about their lousy accounting principles but if a store is losing money but going through a high-volume of inventory I would be checking the cashiers first.

Shopping SoCal and Maui.
The reason I haven't done one is all the ones near me are in the actual "city" which would require having to pay for parking which would cost more than the reimbursement amount for shop and is not something I want to do for a little pizza shop
@Flash wrote:

Bribing shoppers with the promise of getting a shop A by doing a shop B is, unfortunately, a long standing practice in mystery shopping that has been complained about for the decade plus since I came back to the business. A scheduler has to do what works and if there aren't the $$ to make the shop interesting, they must fall back on other methodologies. Yes, it is unfortunate, but it also opens the door to you proactively offer to the scheduler, "I want shop B and if you assign it to me, I will do a shop A for you for $."

Guys, would this type of discussion be a violation of ICAs for a lot of mystery shopping companies?

Don't most contracts have language that says you shouldn't reveal the inner practices of the company and client details? If someone is bringing up ACL (a specific mystery shopping company) + how it operates internally (it's practices), then would that be an ICA violation?

Or, would you consider scheduling practices like these public knowledge?
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