@zetty67 wrote:
Anyone have a good contact for Seelevel? I have left messages via Shopper Log, voicemail, email and Facebook. Nothing. I can't even get a live person on the phone. EVERY extension Ive tried in the Shopper Portal via phone is conveniently not available. When I try the Corp Office, their "box is full". Ive emailed the original scheduler and my emails are returned " undeliverable". Highly unprofessional.
Zetty,
Hi there, I am just catching up on this thread and wanted to give you another point of contact for our company. I have only been at SeeLevel for a couple of months now, but most of you will know my name as I have been in the industry for a long time.
It sounds like your issue is getting resolved, but please feel free to email me at
donna.goodwin@seelevelhx.com if you need any other help.
As for anyone else having issues, my apologies. You can feel free to email me as well. SeeLevel has had a huge amount of growth and sometimes that's a bit hard to keep up with. Also, sometimes things happen. I know I was out for many days last week because of a family member in the ICU and I missed helping someone and had to apologize profusely for that.
We definitely want to keep a presence here on the forum and for now that's going to be me and then eventually we will hand it off to someone else. Of course, we also want to make sure our internal processes are working properly as well so we will continue to work on fine tuning those. Along those lines, we have an instant chat feature all ready to go up on our website and we will be "officially" announcing that ASAP.
Again, please let me know if you need any other help Zetty67 and have a great day!
Thanks,
Donna Goodwin
Senior Project Director
SeeLevel
1718 Peachtree St NW | Suite 550 | Atlanta, GA 30309
www.SeeLevelHX.com