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Mystery Shopping Company Discussion

dsgai
Posts:1,710
i know someone has posted about them before... but i cant find it on the search feature... thoughts on them?

shopping north west PA and south west ny
January 14, 2011 12:37AM
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More Discussions About DSG Associates Inc

(All Companies)

Posts:1
I did work for them in 2008. I did cellphone audits. They pay really well. However, after doing the same kind of audit for six monthes, they got a new manager and asked me to redo all 12 shops in 24 hours, because of glare on a picture. The same glare that had been in my photos for six monthes before. By the way I live in Florida where its sunny. Up to that point I would say they were amazing, but costing me not to get paid, because they have a new rule and not letting me know.
January 17, 2011 05:05PM
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Posts:283
I have been doing credit union assignments for them for over two years. Very reasonable questions, and the payment amount is fair. Sometimes highly bonused. Always promptly paid.
January 17, 2011 05:54PM
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Posts:68
Do you know if they are still doing the burger chain with carhops anymore? They used to and I haven't seen the shops on their board in ages.
January 30, 2011 02:18PM
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Posts:8,207
I did two shops for them, and just applied for two more, Ins. shops. They are a great Co., do not have burger shops near me...only financial and Ins.

"Change your thoughts, and you change your world"
January 30, 2011 07:23PM
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Posts:286
Narcalcop, The shops that you wanted to know about are now done by Market Force
February 16, 2011 10:56AM
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Posts:76
I did well over a hundred burger shops for them over the years. They are one of my favorite companies to work with. Nice friendly schedulers, clear instructions, and their forms are well written and clear, mostly multiple choice with narrative only needed to elaborate on negative answers. In my opinion all other MSCs should emulate DSG's paperwork.

Their credit union shops have very fair pay. In my case I was not a member of the local credit union, so they offered me a bonus + shop pay to sign up for an account, and then more shop pay to make a deposit.

I don't find their insurance shops to be worth it, because I had to wait for a call back, and do the shops with an imaginary address, so I had to be on my toes for a day, ready to use the imaginary address at any second. It was stressful and it takes a long time to do these shops even if you don't wait for a call back.

Overall they are great to work with. They are prompt at looking over papers and calling with questions (usually next day or the day after). They will bonus well if the location is out of your way. They pay reliably. And I have had rare occasions where a burger shop went totally skeewampus in such a way that the shop was invalidated, and they would at the least, reimburse me if the issue wasn't my fault.
February 17, 2011 01:57PM
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Posts:570
I joined dsgi this week and had a pleasant conversation with a scheduler. But their site is somewhat frustrating as they only show available shops as, "Fast Food, City, time," etc. I live in/near a large city which makes these jobs somewhat hard to decide on, since they could be 3 miles away or 30. And they do not appear to allow self-scheduling. (At least not for newbies.)
February 18, 2011 05:05PM
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Posts:570
Just curious if anyone really works for DSGAI. I have had two nice conversations with schedulers but find their method of phone calls instead of self-assigning cumbersome. And the schedulers have no absolutely idea how far from home they are asking me to go.
March 06, 2011 11:06PM
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Posts:173
I have done two shops for them and found them a pleasure to deal with. Unfortunately they do not have that much in my area.
March 07, 2011 12:09AM
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Posts:570
But do you only get assignments by phone call?
March 07, 2011 12:11AM
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Posts:173
They have shop categories on their website. I can select it if I am interested. That notifies the scheduler. I then get a phone call where the scheduler explains the shop in detail. If I am interested they then email me the required docs (guidelines, etc.).
March 07, 2011 11:18PM
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Posts:570
Thanks, computer man. This seems like such a lot of trouble when you live in or near a major city.
March 07, 2011 11:20PM
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Posts:76
Eh, once you've done a lot of shops for them you get to know what's available. For the burger ones I would call and just ask them to assign a bunch for the next month. They'd give me 10 or so assignments through the month. If one or two didn't work for my schedule, I'd just email or call and ask to move them from Friday to Thursday or whatever.

Unlike certain other companies, DSG's schedulers actually read and respond to emails, so it's not a big deal.



Edited 1 time(s). Last edit at 03/08/2011 10:16AM by boingo82.
March 08, 2011 09:44AM
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Posts:18,344
:^)



Edited 1 time(s). Last edit at 03/08/2011 03:13PM by Flash.
March 08, 2011 09:53AM
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Posts:76
Sorry, I wasn't thinking. Unfortunately I think they lost that client. sad smiley
March 08, 2011 10:17AM
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Posts:18,344
Yes, I have seen the client elsewhere and we do get wrapped up in our thoughts and state from time to time what we should not, so the reminder is friendly even if it seems like an act of aggression.
March 08, 2011 10:26AM
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Posts:570
dsgai has both burger shops in my area.

But I am totally lost. I live in a suburb of a major city than spans some 650 square miles. How could it make economic sense to randomly choose 10 burger shops without knowing where they are? It's not a matter of fitting my schedule. They could quite easily be 60-90 minute round trips.
March 08, 2011 10:30AM
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Posts:18,344
I don't know about dsgai, but most companies I have dealt with can deal with 'within 30 miles of zip code 12345'. But it sounds as though you need to have a conversation with the scheduler either by email or phone and mention the zips or areas you are willing to shop.
March 08, 2011 10:40AM
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Posts:8,207
I have a 30 mile radius with them, and see only shops within that range. I check off what I want and get a phone call, not really difficult.

"Change your thoughts, and you change your world"
March 09, 2011 10:46AM
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Posts:24
I have been doing insurance quote shops for them and they are Ok so far.
March 23, 2011 10:44AM
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Posts:3
Horrible company. I was a hero shopper for them but had one rude employee that treated me like dirt. When I complained, the company took the employee's side. Refuse to do business with them again. Glad that they no longer do the carhop burger shops, as I shop for the company that does.
April 05, 2011 04:35PM
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Posts:2
Does anyone know the DSG pay dates or pay rotations by chance? Also, do they only pay via paper/mailed check?
April 28, 2011 02:30PM
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Posts:639
stacbran Wrote:
-------------------------------------------------------
> Does anyone know the DSG pay dates or pay
> rotations by chance? Also, do they only pay via
> paper/mailed check?


They take a long time to pay (45 days?) but do pay, by cheque. I have never had a payment issue with DSG.
April 28, 2011 03:52PM
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Posts:76
They pay after 45 days, but expect checks every 2 weeks reliably. They always paid me well.

Not sure what Hoop is talking about since they don't have "Hero" citations that I'm aware of. They always avoided that unprofessional sort of talk when I dealt with them.
April 29, 2011 11:55AM
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Posts:199
Is it common practice for this company to call you for "follow-up" questions a MONTH after the shop was completed?
November 15, 2011 09:22AM
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Posts:76
Usually they would ask me follow up questions within the week. I only had follow up that much later when it was a really unusual shop.
November 15, 2011 09:54AM
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Posts:463
What am I missing here?

I signed up for this company based on positive comments on this thread. I got an e-mail stating that following 4 shops are available to me. However, it has no details - no dates, no description, no pay rate, no address.

I called them and it seems one has to jump through too many hoops to even decide if you want to do the shop or not. Their pay is also towards the low end.



Edited 1 time(s). Last edit at 11/15/2011 06:07PM by anakin.
November 15, 2011 04:07PM
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Posts:83
I have done a couple of phone shops for insurance with them. Payment was quick and shops were easy. I will tell you it's best if you call them to get an open shop. I've tried twice on their website and I swear nobody looks at those. If you call you'll get better information and get signed up.
November 15, 2011 11:23PM
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Posts:269
As others have stated, when you start shopping it can be confusing and/or cumbersome. After you've done a handful or more shops, it gets pretty easy.

I've done probably 30 of the car hop shops they used to have. I've done 4 or 5 insurance shops. I've done a few cell shops I think. I've also done quite a few of their campus intercept shops. All were reasonable pay for reasonable work. They always pay 45 days after your shop is complete. Their schedulers are easy to work with. I've never (knock on wood) had a call back for more information.

Overall, a great company in my opinion.
November 22, 2011 08:48PM
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