Customer Impact
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71 Discussions
CUSTOMER IMPACT - BUY BACK SHOPS - FEELS WRONG
August 26, 2019
Does anyone else have an issue with these shops? Basically, you go into the store and buy back the specific bad product. You have to buy all that are available, and then you will be reimbursed. The pay is $10. My issue is that it seems like the FDA and... Continue Reading
Customer Impact
July 25, 2019
I received an email saying they lost their wonderful BBQ shop...too bad, I enjoyed that and just did it, hoping it wasn't my report.... Continue Reading
Is Customer Impact reliable on payments?
June 12, 2019
I am considering taking some higher-paying projects, but they are a good distance from me. I would like to make sure they really pay. I haven't been with them long enough to get paid yet.... Continue Reading
Customer Impact rocks
May 04, 2019
I had an issue with a shop. I technically messed up -- but it was, at least I think, pretty obvious to see how I could get confused. It was about whether or not to shop a concession stand for a longer more complicated shop. I wasn't going to get... Continue Reading
Customer Impact - Great Company
April 09, 2019
A week or so ago I requested information about Customer Impact's shopper rating minimum. Since most of their assignments are far away I have not completed a shop with them. After contacting the scheduler she asked about my previous experience. Since I was able to show that I've completed similar... Continue Reading
Customer Impact
March 29, 2019
The closest shop for Customer Impact is almost an hour and a half away so I have not completed the small shops. A shop with a higher reimbursement came available and I applied but my shopper rating is too low. Is the rating based solely on the number of shops... Continue Reading
Customer Impact Due Date
February 23, 2019
I have a shop due 2/24 for Customer Impact. Does this mean that it must be submitted on 2/24, or does it mean that it must be submitted by 11:59 PM on 2/23? Thanks!... Continue Reading
Can't apply for shop unless grade of 8 - Customer Impact
January 16, 2019
I recently signed up with Customer Impact and I'm trying to apply for a mystery shop on their site. My application keeps getting automatically and immediately rejected because I don't have a shop score of 8. I'm brand new and just signed up with them to do this particular job.... Continue Reading
Customer Impact you are awesome!
January 10, 2019
CI suprised me today by issuing their December payment two weeks early! Thank you so very much. You guys are awesome!... Continue Reading
Customer Impact Merchandising Assignments - Fees Too Low & Time Esimates Way Off?
November 05, 2018
-- moved topic -- ... Continue Reading
New to customer impact
November 05, 2018
I have applied for a restaurant shop with consume impact and thinking about applying for another one. This will be my first shop with them, I'm curious to know about the questionnaire afterwords. I have done some restaurants shops where they they wanted to know every tiny detail and what... Continue Reading
new to customer impact
November 05, 2018
I have applied for a restaurant shop with consume impact and thinking about applying for another one. This will be my first shop with them, I'm curious to know about the questionnaire afterwords. I have done some restaurants shops where they they wanted to know every tiny detail and what... Continue Reading
Customer Impact Info - Dine-in Shop
October 12, 2018
Hello, I am very much a part-time shopper, so don't have lots of experience with lots of companies! But I do very much like Customer Impact Info and have done several shops for them. I have done some quick serve restaurants and some to-go/parking lot pickup shops. ... Continue Reading
Customer Impact Payment
September 24, 2018
Do you get your August payment yet? I know they have one more day but it seems like they're getting later and later in their payment window. That always come concerns me.... Continue Reading
Would someone mind posting when you receive this month's Customer Impact payment?
August 22, 2018
I'm still having PayPal/Bank issues and it's helpful to know if I'm not getting payments when everyone else is. Thank you.... Continue Reading
Customer Impact Merchandising Shops - New Partner
July 12, 2018
Customer Impact is happy to announce a new partner we'll be merchandising for in the Healthcare industry. This program will involve multiple visits each year replenishing brochures in the exam rooms of doctor's offices. This is perfect for folks with flexibility in mornings/afternoons during the work week. This customer has... Continue Reading
Customer Impact Payment
June 26, 2018
Hi. I am usually quick to be paid by CI, but it says "payment pending" for my high end shop I did 5/15. Is there a delay? I have direct deposit with them set up. It's a big reimbursement, so I was just curious. I reached out to them, but... Continue Reading
Customer Impact Display Fees
April 06, 2018
I really like doing work for Customer Impact, but I'm finding that their payments for merchandising/display work and audits seem to be getting too low to even consider. I feel like jobs that paid $15 a few years ago should be in the $20 range now, but instead they are... Continue Reading
Thank you Customer Impact!
February 02, 2018
This past month, CI had a snafu where they accidentally took pay out of our accounts rather then put it in. I received an email detailing the problem that included what they were doing to resolve the issue. I also got a call to make sure I received the... Continue Reading
Customer impact
January 25, 2018
Instead of direct deposit this morning they withdrew funds from accounts. Thoughts? How the bleep does this happen??... Continue Reading
Customer Impact shops
November 03, 2017
Is there any secret to getting the ones that the scheduler has to approve? So far I have done 3 self-assign shops, and gotten a 10/10 on all of them. But anytime I request one that is not self assign, I never get it! Is there a magic... Continue Reading
Customer Impact contact?
October 06, 2017
Anyone have a contact at CI? I haven't been paid for an event I did over four months ago and the scheduler said it would be resolved but then the scheduler left the company... I tried reaching out over email to another staff member and did not get a response... Continue Reading
Customer Impact
September 18, 2017
Lots of luck. Have done this shop, a Mexican Restaurant dinner shop before and did well with another editor who was somewhat picky. This time another editor, S. Cooley reviewed it. If I knew he was going to be the editor in a future shop again, I would never... Continue Reading
Customer Impact July Payment
July 25, 2017
This may have been asked but I searched and didn't see anything. Has Customer impact paid for June yet? The schedule says between the 15-25th so its in the time frame. I was just wondering if anyone else had gotten paid yet? Thanks in advance!... Continue Reading
Customer Impact - jobs pending for 10 days & due date is tomorrow - is pending until the due date standard with CI?
February 12, 2017
There are three in my immediate area for which I applied on 02/03; they are due tomorrow. I thought that perhaps something had gone wrong with their scheduling software and that these were assigned to another shopper, so I deleted the applications on Friday. Upon deleting the applications,... Continue Reading
Kudos to Customer Impact!
December 08, 2016
I've been a shopper for 6 years now. For the first time ever, Customer Impact gave me a $1 bonus because my report had very little editing. It's funny how $1 can really brighten someone's mood. It's nice to be recognized for my work. Thank you,... Continue Reading
Customer Impact contact?
November 23, 2016
I'm trying to get in contact with Customer Impact about a shop I'd like to do. They've offered on the job board a reimbursement for an in-store purchase and for parking fees for that specific location, but I would not personally need the parking reimbursement because I walk from somewhere... Continue Reading
Emergency Weekend Number for Customer Impact
November 05, 2016
Does anyone know how to get a hold of Customer Impact over the weekend? I had an emergency tonight with a shop and the numbers say only M-F. [i]Mod note: Name of client removed so post conforms to Forum rules as well as your ICA... Continue Reading
Customer Impact contact?
September 27, 2016
I decided to route some different jobs on my way to Denver next weekend. Signed up for some CI jobs, but haven't heard anything in 2+ days. Is that usual for them?... Continue Reading
Customer Impact
August 08, 2016
I am new, so I am looking for opinions about CustomerImpact. Are they, a great company that does pay? I have seen many companies that they never pay the shoppers. Does anyone have an opinion about them?... Continue Reading
Customer Impact & calling in for each new assignment
March 31, 2016
This is a minor annoyance, but still an annoyance. I've been shopping for 6+ years and have done thousands of assignments. Customer Impact requires you to call them for each new (first time) assignment for a particular store/restaurant. I had an assignment for a home goods store... Continue Reading
Is Customer Impact a good company to work for?
December 16, 2015
I checked into mystery shopping because I'm a stay at home mom that would like to make a little extra money without being tied to a set schedule. I received an offer in the mail today from a company called Customer Impact and they sent a check for me to... Continue Reading
Customer Impact -- shops using your cell phone?
September 22, 2015
Has anyone tried doing the Customer Impact shops using an app you download from them? I see they have one in my area this coming weekend and I was thinking of taking it....any opinion either way? TIA!... Continue Reading
Customer Impact/Speed Mark
August 05, 2015
Good evening I am sign up with Customer Impact. It used to be Speed Mark. Several years ago I did a FF shop for them and I receive a 9 or 10 score on all of my shops. Now since they changed the name I don't see this shop listed any more.... Continue Reading
Grocery Shop with Customer Impact
July 16, 2015
Oh my I just finished my first and probably last grocery shop with Customer Impact!! I have seen this shop on the board never took it b/c it's not near me ( 12 miles away) but the scheduler called and offered an extra $10 to make it $20 fee... Continue Reading
Customer Impact
May 22, 2015
Are they extremely fussy and particular about their shops or what? I have done 3 shops for them and they have driven me crazy over 2 of them. Has anyone else run into this?... Continue Reading
Customer Impact
May 01, 2015
I love working for Customer Impact. Of course I love mystery shopping in general. But, they have the most shopper friendly setup that I've encountered. I had to contact them today, and they were responsive almost immediately. I get nervous about being sure that I am... Continue Reading
Kudos to Customer Impact
January 25, 2015
I had a great experience with Customer Impact this week. I don't shop for them often, as they have only one client in my area and the shop has a 120-day rotation. Anyway, I signed up for this particular restaurant shop to be completed the week before last.... Continue Reading
Alabama Shoppers: Customer Impact has a last-minute shop in Auburn
November 26, 2014
Shop pays $12 and reimburses for two adults up to $60. Shop must be done before the end of November. See their website for details. Report is VERY detailed so I would strongly suggest asking for a bonus unless you enjoy writing a novella disguised as a mystery shop report.... Continue Reading
Customer Impact, LLC
September 18, 2014
Hello, Anyone a mystery shopper with Customer Impact???... Continue Reading
Customer Impact's Online Pillow Survey
September 12, 2014
Did anyone else get this e-mail? It was the quickest and easiest $5.00 I've made in a long time. They are limiting it to 20-30 responses per city and then that city is blocked. So act quickly if you are interested.... Continue Reading
Customer Impact gateway warning
July 14, 2014
Is anyone else seeing this? I have never encountered this warning before. [IMG]http://i80.photobucket.com/albums/j180/Earth_Nad/ci.jpg[/IMG]... Continue Reading
Customer Impact
June 16, 2014
Has anyone done an audit for them that you had to use a certain app on your phone for a sporting goods store? I just looked up the shop I did for them last week to see if it was rated yet since it was such a unique shop... Continue Reading
Dear Customer Impact (rant)
May 30, 2014
Edited because I took this matter private.... Continue Reading
Customer Impact
May 24, 2014
Has anyone done any theme parks for Customer Impact? How difficult are the reports?... Continue Reading
Customer Impact Shop - Please Disregard
April 13, 2014
Thanks for everyone's help!!! I'm just about to do a dine-in shop, where the guidelines state to order a max of 3 items. For example an appetizer, 2 entrees or 2 entrees and 1 dessert. I am assuming I can order beverages in addition to the 3 items. Am I assuming... Continue Reading
Customer Impact
February 02, 2014
Guess what? I just got an email and they are now doing direct deposit. I went to my profile and added the information needed. Yay! :)... Continue Reading
Customer Impact-- Really poor communication
October 18, 2013
I am not sure how this MSC stays in business, they have the worst communication. I contacted their scheduler(Joni) on 10-15, and have yet to hear back from her or anyone else at this MSC. I am done. I am not working for these guys anymore, they only have a... Continue Reading
Customer Impact & Scheduling
October 07, 2013
Hey eveyone, Just wondering if anyone else has a problem getting shops scheduled from this MSC. I have a shopper rating of 9 and even with this rating, I request a shop and they never seem to get back to me. I don't remember having this problem in the past, plus I continue getting... Continue Reading
Survey Customer Impact
September 07, 2013
I'm looking at an email I just received from mgreen at customerimpactinfo dot com wanting me to take a survey. Anyone else receive this? I don't like clicking links in emails.... Continue Reading
Customer Impact Wants SS#
August 30, 2013
I'm new to mystery shopping and I understand why a company would want your social. I just feel like it's weird to start off with that. I am signed up for them but it says I cannot do a shop/be paid until they have that info.... Continue Reading
Customer Impact Legitimate?
August 29, 2013
I am signed up with this company and have been offered a GREAT shop, but it will require a fairly heavy output and reimbursement so I want to make sure they are on the up and up before I accept. Anybody shop with them?... Continue Reading
Customer Impact
August 24, 2012
Hi mystery shoppers: I had a bad experience with this company. I did the best I could. The shop instructions said bar shop, but the email said no bar shop. I could not reach anyone, and they stiffed me. Reported to BBB but they will not reimburse me for... Continue Reading
Customer Impact - Self Assign?
March 24, 2012
Is anyone able to self assign for Customer Impact? Right now, I can only request shops and only get about 33% of what I ask for even though I have done six shops for them and earned 10/10 shopper ratings on all of them.... Continue Reading
Customer Impact phone number not in service :(
March 07, 2012
I have to do a shop for Customer Impact this week and am supposed to call them beforehand as per the instructions. Problem is: I've tried both 800-677-2260 and 1-800-677-2260 and I keep getting the same "This number cannot be completed as dialed". I'm wondering if this is... Continue Reading
Customer Impact
December 02, 2011
Hey everyone: Any suggestions on how to get a shop for Customer Impact. I have tried a lot.. Any idea's would be greatly appreciated. Thanks.... Continue Reading
Customer Impact
July 20, 2011
Has anyone else noticed a slowdown in their pay schedule? Last month I shopped a high-end steak house (over $200 for my wife and myself for drinks & dinner) and am still waiting for reimbursement. When I shopped this same restaurant about a year and a half ago, I was... Continue Reading
Customer Impact
July 08, 2011
Does anyone have feedback on Customer Impact? Good or bad, it is appreciated. Thanks... Continue Reading
Customer Impact
June 28, 2011
Does anyone know how long it takes for Customer Impact to actually assign a job after I select it. I signed up for one over 24 hours ago and have heard nothing. Is this normal?... Continue Reading
Anyone shop Customer Impact?
February 27, 2011
Haven't seen a review of this company before. Wondering if it is a good company to shop for? Thanks... Continue Reading
Most Recent mentions of Customer Impact
979-693-2260 ext 6. Someone on the Retail Services team will be happy to assist you. Daniel Price Chief Operating Officer Customer Impact, LLC. (Source). November 04, 2019
So I'm supposed to be doing audits for Customer Impact at two different locations. (Source). November 04, 2019
Good afternoon, Customer Impact has a number of convenience store shops that we're needing to schedule for October. (Source). October 24, 2019
Good afternoon, Customer Impact has a dinner shop for a casual seafood restaurant chain in Greenville, AL that we're looking to get assigned ASAP this month! This is a dinner for 2 and is available any day of (Source). October 23, 2019
Good afternoon, Customer Impact has a few movie visit/entertainment shops for a movie chain that we're needing to get assigned ASAP. (Source). October 23, 2019
Good afternoon, Customer Impact has a number of lunch/dinner/bar shops available for a Tex-Mex restaurant chain in the Houston area that we need to get assigned ASAP. (Source). October 23, 2019
Good afternoon shoppers, Customer Impact has a number of fast food shops for a Tex-Mex chain in southern Texas. (Source). October 23, 2019
Good afternoon, Customer Impact has a few shops for a Cajun/wings restaurant chain that we're needing to get assigned ASAP. (Source). October 23, 2019
Good afternoon, Customer Impact has a number of shops available at several casinos in New York that we're needing to get assigned ASAP, and have increased the shopper pay as well. (Source). October 22, 2019
I've worked for Customer Impact for 12 years and never saw a Casino. (Source). October 21, 2019