Customer Service Experts
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48 Discussions
Customer Service Experts (CXE)
April 24, 2022
Before Covid hit and shops were put on hold, I used to do a ton of shops for this company. I was in Atlantic City doing the 3 shop a day limit at least 2-3 times a month. I haven't seen any shops posted within 90 miles of me.... Continue Reading
CSE changed it's name to CXE??
May 28, 2020
I just received two emails from CXE asking me to return my badges. I only have one and did not know that CSE worked at the other location. Did anyone know that they changed their name from CSE (Customer Service Experts) to CXE? I never got notification of... Continue Reading
Customer Service Experts
January 02, 2020
I love this company and have been doing about a dozen shops a month with them. I just looked at my area, actually my whole state and there is nothing listed. I looked up the whole US and there are less than 100 shops listed. I am... Continue Reading
Customer Service Experts help! just lost everything that was saved
August 22, 2019
I spent over an hour inputting more than half of a very long report. I saved 6 or 7 times so the report should be there. I saved once more and then left to eat dinner. I returned and the entire saved report is gone. The sections are all blank!... Continue Reading
CSE easy to reschedule?
January 12, 2019
This is a new-to-me MSC, and I am in one of the many cities facing a big snowfall this weekend. Does anyone have experience dealing with CSE? I sent a proactive email this morning (trying to communicate before the weekend) inquiring about what I should do if weather prohibits me... Continue Reading
New Scheduler for CSE is a delight!
September 14, 2018
I recently did a round of airport shops for CSE. The new scheduler, Shetonia, was a delight to work for. I got 10's on all of my reports, too. I haven't shopped for them in a while because I had problems with Julie Posner. O'... Continue Reading
Customer Service Experts
February 16, 2018
I did a shop for them. The fee was $5 and the reimbursement was $11. I received the fee by PayPal yesterday, but not the reimbursement. This was my first time doing a restaurant shop for them. How long do they take to reimburse you? Of course... Continue Reading
Julie Posner of CSE fired me because I asked for a bonus
May 30, 2017
CSE recently began a large project which involved shoppers getting badged. At the time of the badging process, very little was disclosed with respect to the guidelines or requirements. As more information became available, it became clear that while the relatively large payout would be coveted by many shoppers, for... Continue Reading
Odd emails from Customer Service Experts
March 21, 2017
Are these real or fake....I've gotten 2 emails in the last couple of weeks from people I don't recognize at CSE mentioning an alternate link to them as the main URL/Link is down. I'm assuming they are fake/phishing emails? Or are they really having issues with their website?... Continue Reading
Customer Service Experts editor, thanks for making me feel valued.
December 26, 2016
I did a route recently that included three CSE shops and received a nice note from the editor when my report was graded. [quote="the editor"]Great series of reports. Your effort is much appreciated![/quote] You can bet I'll be working with them again!... Continue Reading
Customer Service Experts
December 21, 2016
Are they known for wanting three novels for a 2 minute phone call? Submitted the phone call portion of a shop last night & not only were there yes/no & short answer questions but narrative was also required. Ok, I did a brief overview of the call quoting the greeting and... Continue Reading
Customer Service Experts (CSE) -- BEWARE! -- unpaid assignments
November 18, 2016
I've completed several shops for Customer Service Experts (CSE) over the past couple years. While they've required somewhat extensive reports, I enjoyed their assignments, and they had always been reliable for payment. Until now. I have two unpaid assignments from August. After sending several emails, I... Continue Reading
CSE Credit Card Shops
November 01, 2016
Has anyone ever done these? They are the ones that you have to spend 15 mins at an airport kiosk and apply for a credit card (it's not actually processed). The pay is good but I'm wondering how much hassle it is since the pay is actually quite... Continue Reading
CSE Airport shops...no more for now in Chicago
August 02, 2016
Well just found out this morning that CSE is no longer doing shops at one major airport in Chicago, after doing the same at the 2nd major airport in the area a couple months ago. Loved doing these shops and I hope it resumes soon.... Continue Reading
Customer Service Experts Airport Shop
June 22, 2016
Customer Service Experts is recruiting for post-security shops at a New York City airport. I'm wondering if anyone who's done these before could tell me if I could take the MTA bus (M60 SBS) to the airport terminal instead of driving with the parking/tolls reimbursement. Scheduler has... Continue Reading
Airport Shops -- Who else does these shops besides CSE?
May 17, 2016
I'm curious to know if there are any other MSC who do shops at airports besides Customer Service Experts. I'll be flying out of Minneapolis-St. Paul possibly next month and in Sept, and then from Phoenix in early August. I've also seen BARE and Intellishop at certain airports too...but curious... Continue Reading
Jerry -- Customer Service Experts
March 01, 2016
My Kudos and shout out goes out to the folks at Customer Service Experts...particularly Jerry Hyman, Matthew Woods, and the great editors. These folks have been great in introducing me to circuit shops at the airports in my area....Matthew for helping me in getting started, Jerry for the scheduling and for... Continue Reading
Cancelling shops at cse
February 28, 2016
I flew out to Chicago this weekend to do a ton of airport shops. I'm here another 2 days and am supposed to fly out Tuesday. Tuesday morning it looks like it's supposed to snow a fair amount. I'm an airline employee and only get to fly if there are... Continue Reading
Can someone advise which of the folks at CSE I should contact?
January 17, 2016
I have an issue I need to discuss with someone at CSE. I've looked on its website, and there some contacts listed, but I'm not sure if any of those are the proper people to start with. Has anyone had occasion to contact this MSC directly, and if so, who... Continue Reading
CSE, MSC
August 11, 2015
Hi, what if any input can you give me about CSE? I found they have golf shops on the job board. But, I would like your opinion of the schedulers, company, reports, payment time and anything else you can tell me. Thanks.... Continue Reading
$20 phone shops at Customer Service Experts
June 04, 2015
Hi, Just wanted to let you guys/gals know that there are a few (same client, same location) $20 hotel reservation shops. The calls are recorded and require a narrative. I do not know how long they will last. They are listed with Customer Service Experts (Sassie). The geographical location is in... Continue Reading
Kudos to Customer Service Experts, Inc. (CSE)
May 21, 2015
I just performed my first shop for CSE. I received an email asking me to address a list of issues with my chronological narrative. Though I felt I had properly addressed everything listed, I made several revisions. I then received a second request to answer two questions. At... Continue Reading
Shops missing from CSE SASSIE log?
November 11, 2014
I recently did a lot of shops for CSE: ages ago I did a full circuit of shops at an airport (that I was paid for, long ago), and more recently I did that same circuit for them, and then I went on a trip so I did four post-sec... Continue Reading
Customer Service Experts- only Post Security Airport?
September 11, 2014
Does this company only do post security security airport shops? That's all I ever get from them!... Continue Reading
CSE Airport Shop irritation...
August 26, 2014
I have my first airport shops today. I was supposed to do 5 shops for 4 different MSCs...I spent most of last night preparing and reading over guidelines and such. I notice that in the guidelines for the shop I'm doing for Customer Service Experts, it doesn't make it clear... Continue Reading
CSE PHONE SHOPS
July 27, 2014
Has anyone do e any of these? Are they narrative extensive??... Continue Reading
Customer Service Experts
June 19, 2014
I have deactivated myself for any further job notifications from Customer Service Experts out of Annapolis, MD. Every time I applied for a shop I never heard back from them. Today I cancelled my requested shops that they still hadn't given me. One had a due date... Continue Reading
CSE double space police
May 30, 2014
I haven't done a lot of shops, but the ones I have done, I have received a 10 rating on with the first survey submission. I received an email on a recent shop I did for CSE, asking me to go back and put in more input into my already... Continue Reading
Customer Service Experts - Beware!
April 13, 2014
I completed a two part shop and modeled my reports on previous ones for the same client which had received excellent reviews. After the reports were submitted they decided to make the second part of the project much more complicated. When I did not want to do the... Continue Reading
customer service experts (CSE)
December 16, 2013
I did a costly shop for this company and they refused to pay. In addition, the scheduler was nasty and rude to me.... Continue Reading
Customer Service Experts payments
May 02, 2013
I completed my first two golf shops in early April and received the fee portion of my payment yesterday. Nothing was mentioned of the reimbursement portion. Does anyone know if they send that separately? I tried contacting the scheduler but haven't heard anything yet. I received a follow... Continue Reading
Customer Service Experts Weekend Contact?
December 08, 2012
I signed up for a weekend shop that needs clarifications. I already emailed my scheduler, but wanted to see if anyone had an emergency phone number for CSE I could use? Thank you! P.S. I also tried calling 410-897-8444 and toll free 888-770-7625, but the automatic messaging system confirmed that their... Continue Reading
eView / CSE Outdoors Shops?
July 09, 2012
So CSE / eView used to do shops for a NW store that specializes in outdoors items in rural areas... however I haven't seem them post anything yet this month... Anyone know if they lost the contract since we're in a new fiscal year?... Continue Reading
CSE
April 26, 2012
Well, after literally months of applying and not getting the mall jobs, I am still receiving airport, golf and funeral emails, many in parts unknown to mankind, certainly out of my stated 30 mile radius, and up to 4 a day. I finally replied asking to PLEASE not send these jobs... Continue Reading
CSE Sassie not uploading receipts for 2 days
March 09, 2012
I am trying to report a big airport circuit and the Sassie system used by CSE is letting me upload the receipt into the form, REQUIRED in oder to submit the form, only about once is 30 tries. I think I have only been able to complete 2 of... Continue Reading
Yay for Customer Service Experts!
December 14, 2011
Got my pay today, eight days after completing the assigned shop! Amazing!... Continue Reading
1st Assignment for Customer Service Experts
November 14, 2011
I really enjoyed my first assignment with CSE. It was for a simple gift card purchase at a mall. The survey was easy to complete. They also had a narrative template to follow to insure the narrative was complete. I do admit the narrative was pretty lengthy...long... Continue Reading
Customer Service Experts Shopper Feedback Results
July 20, 2011
Dear evaluators: CSE has just completed our 2011 evaluator survey and I am pleased to share the results with everyone. I personally thank those of you who took the time to give us your feedback. We invited over 4,000 evaluators who have worked with us within the past 2 years... Continue Reading
Customer Service Experts - SO TYPICAL it is actually funny
April 18, 2011
-- moved topic -- ... Continue Reading
I give up on Customer Service Experts
October 27, 2010
I did one shop for them in the summer, thought I had done a great job, and they were NOT pleased. Many e-mails, phone calls, etc. They rated me a "6". Ever since I have tried to apply for other jobs to show them I am not the dingbat they... Continue Reading
CSE
August 20, 2010
I just got an email from CSE for a phone shop...must be silver or Gold Certified....thought that odd for a phone shop, since the othe jobs they have don't require this.... Continue Reading
Customer Service Experts
February 28, 2010
I find this company very lax in answering when you apply. I'm getting a little parinod as I worked for them alot last year, and now have trouble getting scheduled. Thoughts on this company!!... Continue Reading
Customer Service Experts Lowered Fee Too!
September 28, 2009
Their gift card shops just went down by $2.95. The pay stayed the same at $15 but they removed the $2.95 reimburseable fee that we used to get with the shop, since we have to keep the gift card and use it on our own. Sneaky. I... Continue Reading
CSE
April 14, 2009
I got this this am; I wanted to write back and ask her is they are doing the survey without being paid for it, since they seem to think shoppers should do so. Hi Shoppers! During these challenging economic times, companies need to differentiate themselves from their competitors by focusing... Continue Reading
Kudos to Customer Service Experts :)
February 20, 2009
I just wanted to say this, to set the record straight and give kudos to CSE! They actually sent me a check for .85 cents to cover a PayPal fee that I incurred from them sending me a single payment for reimbursement. Even after I emailed them not to worry... Continue Reading
Most Recent mentions of Customer Service Experts
yes you can discuss you did a shop for MSC Secret McSecretFace at that machine store OR you can discuss you did a shop with a MSC at Typewrites R Us BUT you can not discuss you did a shop for Secret McSecretFace at Typewriters R Us. (Source). November 17, 2023
DTIQ,RQA and customer service experts are typically all in the recall game. (Source). September 13, 2023
Dtiq does recalls so does CSE. (Source). September 10, 2023
Smaller players include CSE, Albatross, ISC, ACL, Confero, Coyle, and IPSOS. (Source). August 23, 2023
I found them to be much easier than the ones for CSE, now called something else with an "X" in it. (Source). August 17, 2023
I miss the golf course evaluations that CSE used to have. (Source). July 25, 2023
https://cse. (Source). March 27, 2023
[/quote]Yes. One needs to be willing to communicate, and a lot of schedulers will make adjustments. You reminded me - I used to enjoy doing airport routes for CSE years ago because they always allowed 48 hours to get the reports submitted. (Source). March 12, 2023
I found their reports for those shops to be easier than the ones with CSE. (Source). February 28, 2023
I see Coyle is now doing airport terminal shops, in NYC, so I guess that's why CSE doesn't have many there anymore. (Source). February 28, 2023