I have been reading several of the reviews from all of you out there regarding the IntelliShop mystery shopping company. I have completed 98 shops with them, and have an average rating of 10. I have read many of the same aggravations that some of you have documented, such as the recent lower grades that have been given for the same quality of reports. I have come to the conclusion that many of the proofreaders feel that they HAVE to give a lower than perfect score, even if the quality of the report is in fact perfect. This only serves to justify the reason for their employment so that their bosses can justify their existence.
I completed a shop at a car dealership for IntelliShop in July, and have still not been paid for it. I "boiled over" in anger when dealing with the Field Staff Coordinator, who said that I "falsified" my report, because the dealership was not offering a $2,500 gas card if I purchased the Mercedes today. This gas card was NOT my idea, but was something that the dealership sales representative offered me as an incentive. So naturally, since ALL dealership salespeople tell the whole truth when attempting to make a sale, I was accused of lying on my report. I told him to check my record and tell me if that is the record of a shopper who falsifies reports. I was given a 1 on the report, and was told that they couldn't use my report and couldn't (wouldn't) pay me for it. My guess is that they took that part off my report, and submitted the report so that they could get paid and would not have to pay me.
I have had it with this company, and will not perform any more reports for them. I suggest that you really watch your shops and reports, because this is obviously not an honest and legitimate company. I am just sorry that it took so long for me to find this out, as I have invested five years working for them!
Shopper beware,
PennyRobert