Welcome to the forum! One scheduler cannot adjust your status on Shopmetrics because each MSC controls its own Shopmetrics site. Shopmetrics is just a platform, not and MSC. Time to take a deep breath and to realize that the vast majority of schedulers do not do any creepy things. There are far more than 100 good MSCs. You can do a search on most of them here and find out what other shoppers have to say. However, do beware of posts by shoppers who have popped up for the first time to bash an MSC without providing any explanation.
As for shared experiences, it's hard to understand what sort of problem you had with the scheduler, so my take on how to resolve it may not fit your issue. If you provide more about what upset you, that might help.
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.