CVS Card Reset tips

Most of the changes on this reset will be made on the Secondary display with very few cards being moved on the Main Display. Here are some helpful tips to make the work easier. Work on the Secondary Display first, and start on the Left side, moving those cards to the Right Corner. Everything moves on the Front, you may have to adjust the bottom three rows of pegs UP one or two holes to make room for the new row of pegs at the bottom after removing the bottom signage (Hint: Grab a small hammer from the housewares aisle to pry that signage off!). One very important point about tags, some Visa cards have the same SKU number as before but the description now says Visa Prism. Quality Control may well be looking at photos to make certain the new tags have Prism on them. One sure way to make sure tags have been replaced!

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What company is this for? I have a bunch coming up with Snap.

Edited 1 time(s). Last edit at 09/18/2016 07:22PM by adlib.
It kinda' confuses me as this was touted as "not a full reset" but sure sounds like it. Thanks for the tips! I'll be sure to start with the secondary!
The LOA specifically states the rep will not reset to the new POG. Makes me wonder, with the 2 week delay, if they have us actually doing 2 service calls with the reps only being paid for 1.

Edited 1 time(s). Last edit at 09/19/2016 01:34PM by bethmar224.
Regardless of what the LOA states. do you really want Quality Control to send you back to the store because the displays were not set to POG?
My job is through the previous company and is a 6 hour reset of the main, secondary and phone card displays. When it was first assigned, it had a time of 1 hour. Then it changed to 6 hours, and when I went to complete it this weekend, it had changed to 6.5 hours. But the app wasn't properly working and nor was the app support phone line, so I wasn't even able to start the job. Which was frustrating because it wasn't apparent that the app wasn't working until I got to the location and checked in. Grr.
I work according to the specifications, not the LOA. If the specifications don't say to do a full reset I'm not going to. They can't change the instructions after you submit the job, that just doesn't fly. At least with me.
I only pointed out the LOA because it confirms what adlib stated, wasn't stating I was going to follow it. Of course, I always follow the specifications and invoice. Thank you for the tips, nice to know about the secondary before hand!
I noticed the LOA, too. I wasn't looking to get in a scratching contest, LOL. And didn't think you were, either. Just need some consistency across the board.
Well, I don't know if they are at the same physical locations...but it's the same client and store. Because I was assigned one for this past Saturday (with CAST), and I've been doing these jobs through CAST since February. But like I said, when I got to the store on Saturday, the app wouldn't work correctly, so I wasn't able to even start the job. More frustrating than that though was that the app support phone line wasn't working properly. I left two messages over the weekend to let my territory manager know the problems I was having and asked her to call me back once she is back in the office from the weekend...and she hasn't called me back as of yet.

This is a new territory manager that I have. My old manager called me and let me know he is with Snap.

It's an interesting situation with CAST and Snap. Especially the sharing of a client. And CAST managers now work with Snap...

Edited 1 time(s). Last edit at 09/20/2016 05:52PM by TiggerOh.
CAST is subcontracting their work to SNAP and one cannot work for both like they use to have clause for CAST and CASTFORCE. Can anyone tell me what is the pay rate at SNAP. I am thinking to quit CAST and join SNAP as CAST portal is not showing any job for 6 weeks.
@lazymerch wrote:

CAST is subcontracting their work to SNAP and one cannot work for both like they use to have clause for CAST and CASTFORCE. Can anyone tell me what is the pay rate at SNAP. I am thinking to quit CAST and join SNAP as CAST portal is not showing any job for 6 weeks.

Ahhh! Even more interesting.

When my old CAST manager "left" to Snap and let me know, he asked me to apply to Snap. He knew I was working for CAST and never mentioned that I couldn't work for both or that they were working together. The only thing he told me was that he was working for a new company called Snap and they would be taking over some of CAST's clients and that there would be no reporting app with Snap. Although after I submitted my application to Snap, I didn't hear from him again.

It's interesting too that when Tammy Little was posting here about Snap on another thread, she didn't mention that CAST is subcontracting work to Snap but that you couldn't work for both. And she would obviously know (well, hopefully) that since she "left" CAST for Snap.

I just wish CAST/Snap would be upfront with their merchandisers about the changes. I feel that we should have been told what was going on because we are employees. I know that once this change happened, I all of a sudden had a LOT less jobs through CAST.
I'm not convinced CAST is contracting their work to Snap, but I could be 100% wrong. I think CAST is losing work because they can't get their head out of their butts. smiling smiley
ablib, when you signed your contract with Snap didn't you notice their address? It sure wasn't Delaware!
This is 100% correct information. I was not getting any assignment at Cast portal so I sent an email to my district manager (one level above TOM) and asked what's going on with my account because I am not getting any projects. I received her call and she told me that they are subcontracting their work to Snap. She also told me that I can join and work for Snap but I have to quit Cast as a condition. She also sent me the email address of the Snap manager who is taking care of our state.
Long time lurker here to say Cast Retail/Snap Audit is the same as Castforce/Cast Retail. All the same companies and owner, but they can't get it right. If you work for Snap Audit and your supervisor sends you a screen shot to remind you of your assignments see if their dashboard shows more "Current Awarded Service Orders" then what you see under your dashboard. If so you are working assignments for free, for they are receiving all the pay under your name.
SNAP and Cast are the same company. SNAP is the new CastForce. They are simply copying the model of the other companies that use APPs.
@JohnJ wrote:

Long time lurker here to say Cast Retail/Snap Audit is the same as Castforce/Cast Retail. All the same companies and owner, but they can't get it right. If you work for Snap Audit and your supervisor sends you a screen shot to remind you of your assignments see if their dashboard shows more "Current Awarded Service Orders" then what you see under your dashboard. If so you are working assignments for free, for they are receiving all the pay under your name.

Are you talking about the daily snapshot? I was just looking at that more closely. I don't know if anyone else has the same thing but my scheduled jobs plus invoices received = (their) current awarded service orders. Kind of misleading if that's the case!
Input on time? I feel like it's taking forever to do just the light refresh on the main display. Probably because I ask for backstock as per the instructions. These stores haven't been serviced in forever and their backstock is fearsome. Several of them have flat out told me I'm the last person they saw for the "bigger" service, which was a year ago. sad smiley
Has anyone else had problems with their labels being in complete chaos?
I ask for, and received, a printout of new white labels, however, when I went to place the labels I found that they were not in any kind of order. And they certainly were not printed out according to POG. I had one heck of a time trying to locate the labels I needed for my full reset display. Anyone else having the same problems with labels?

******* ***** ***** *****
To the World You Just Might Be One Person,
But to One Person, You JUST Might Be THE WORLD!
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Yep, last year the labels were in better order. I remember they were either one row up and down or across but they at least we're in order of placement per POG. What I suggest is move all the cards first, then remove all the tags. Then work one page at a time but keep the duplicates for the next store. Don't waste time tearing all the tags at once and trying to put them in POG order.
I had the same problem, I found out by accident that the labels that are being printed are for the actual complete reset that is to be completed later. The new fixture that is supposed to be coming into stores is completely different that the temporary POG that we are setting. I plan on asking them to just print the regional favorites and the highlighted items on the temp POG that we carry in addition to the New Green Dot items to make it easier.
I got an email that stated labels on the main display don't need to be placed. I have never struggled with a project like I'm struggling with this one.
Yeah, i saw that email, also... It made me more confused than ever! A full reset without setting labels? Can someone explain that one? We just move cards and labels? Could this project get any less organized? (I asked my TOM for some tips, and he gave me some that was almost verbatim to the OP!!! He also made mention that his reset was going to be this Sunday. "Sunday?!? "Since when?" Thought I! Well, must be nice to be a TOM, I guess, and go whenever...;-)

And not to be one to complain, because I like the money, but why is this reset taking place when it is just going to have to be reset again when the permanent displays arrive? Is it part of the contract? It just seems like so much distraction for the stores to have people resetting these displays while they are trying to work. Because I don't know about anyone else, but i sure have been made to feel like the biggest intruder that ever stepped foot into their store! (And this doesn't come from just one store, but from every store i have completed thus far.) You would think that they would be, like, happy to see us(!), knowing that we are doing the work that they otherwise would have to do themselves...right? Or maybe it IS just me...

******* ***** ***** *****
To the World You Just Might Be One Person,
But to One Person, You JUST Might Be THE WORLD!
******* ***** ***** *****
@AuburnHarleyMama wrote:

Yeah, i saw that email, also... It made me more confused than ever! A full reset without setting labels? Can someone explain that one? We just move cards and labels? Could this project get any less organized? (I asked my TOM for some tips, and he gave me some that was almost verbatim to the OP!!! He also made mention that his reset was going to be this Sunday. "Sunday?!? "Since when?" Thought I! Well, must be nice to be a TOM, I guess, and go whenever...;-)

And not to be one to complain, because I like the money, but why is this reset taking place when it is just going to have to be reset again when the permanent displays arrive? Is it part of the contract? It just seems like so much distraction for the stores to have people resetting these displays while they are trying to work. Because I don't know about anyone else, but i sure have been made to feel like the biggest intruder that ever stepped foot into their store! (And this doesn't come from just one store, but from every store i have completed thus far.) You would think that they would be, like, happy to see us(!), knowing that we are doing the work that they otherwise would have to do themselves...right? Or maybe it IS just me...

Aren't you an Independent Contractor? Can't you go whenever as long as it is in the window?
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