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Merchandiser App users: what do you do when the app won't work on site?

July 24, 2020 05:23PM
It gives me a warning in big red letters, says to close app, refresh, try again. Same result. No "next" button, can't answer questions, take photos, nothing. Scheduler was trying to help, said to complete the job and upload after I get home. But the app won't let me answer the questions, take photos, nothing.

I am in a rural area with very poor (like nonexistent) "data cellular networks" availability.

Suggestions? I drove 60 miles, spent 45 additional minutes in the store, and 45 minutes on the phone with the scheduler, all for naught.

Any help appreciated.

(Yes, I'm very aware the problem may be ME!)
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More About Merchandising
July 24, 2020 10:22PM
When this happened to me, I reported from home. This was back when SPAR first got their mobile app; I was not able to report same day due to the app issue (and it was held against me later as they require same day reporting and don't care that their app is a piece of #$%& ).

Edited 1 time(s). Last edit at 07/24/2020 10:22PM by DrSquash.
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July 25, 2020 01:25AM
How can you report from home when you didn't have the questions on site, so you couldn't answer them? And didn't know what photos to take, etc.
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July 30, 2020 05:53PM
@ceasesmith wrote:

How can you report from home when you didn't have the questions on site, so you couldn't answer them? And didn't know what photos to take, etc.

We had a printout of what we were supposed to do on-site, it was not exclusively available inside the app. (I know, seems rather quaint now.)
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August 02, 2020 11:28PM
Thanks. I was able to e-mail myself the LOA and the guidelines, which I printed out at home. But not the survey, so I didn't know what notes to take so I could answer the questions on paper and then fill out when I got back home.

sad smiley
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