So, let me see if I have all this straight. Clients don't really want negative reports? Or is it MSCs that don't want them? Or both. And, why ever not? I'm certainly not saying anyone should gleefully desire a negative, but why would the client and/or MSC discourage them. I am so confused.
risinghorizon Wrote:
-------------------------------------------------------
> Cettie Wrote:
> --------------------------------------------------
> -----
> > Unfortunately the MS companies tend to take a
> bad
> > report out on the shopper, finding fault or
> trying
> > to weasle out of payment if things aren't
> perfect.
> > There are companies out there to also "edit" a
> > true but negative report into something they
> know
> > the client will want to read.
>
>
> My feelings exactly. I have had a few experience
> a few years back where the service was really bad
> and I reported exactly what happened. Suddenly MS
> company was cold and I enquired from the manager.
> She said their client asked them to remove me from
> their database. Because I was in good terms with
> the company, they sent me the letter. I asked
> permission to answer it point by point and I did.
> The higher-ups told me the assistant manager was
> embellishing her report on what happened and they
> believed me. I was assured I had their backing.
> And they wanted me to continue working for them.
>
>
> Time and again, it has been proven to me that it
> pays to have a good rapport with the MSC you work
> for. From that time on, I was hooked with mystery
> shopping and only regretted I did not know about
> it much earlier.