I just received this email from EPMS editor:
"We received your report. However, you did not complete a phone shop on anyone. Fortunately, you shopped someone on-site, so we can use that part of the report. However, we will have to phone shop an agent from here in order to complete the report. Therefore, we will be deducting $10 from your payment to cover the extra time and expense.
In the future, please make sure to complete your shop on the correct person and call our office if you have any questions or problems."
I am really annoyed with EPMS. I took this shop literally at the last minute as it was just before shutting down my computer and going out the door to drive to the city where this shop was located. Throughout the afternoon I made 3 attempts to call the location only to reach a recording. It was getting on in the afternoon so I made a judgment call to just go by and do a drop in w/o the prior phone call. I put all of this in my report. I personally think the client needs to know that no one answered the 3 phone calls made over the space of 2 1/2 hours.
I get it that I should have called and gotten permission but it was late in the afternoon and I doubt if I would have gotten anyone to answer my question.
At any rate, I do not believe I will accept any more shops from EPMS.