New car shop

I did my first new car shop the other day, the scheduler had written me and said feel free to bring my husband along.

I felt so bad for the salesman - he was young, super polite and super friendly. He did NOT ask us to take a test drive, in spite of me hinting strongly while looking at the car (I was not allowed to ask for one). Then - the entire last page of the report was about receiving a follow up call in 7 days. He didn't ask for my number! Because he was so nice - as he was shaking our hand and making sure we had his card, I said "Do you want my contact info?" I was literally throwing free points at him. He replied, "No that's okay, I'm not the kind of salesman to follow up with calls - if you want the car, I know you will be back."

Ugh. So I played up his friendly, non-pushy nature, but I know he will get slammed when his results come in. :-(

**********************************
Always take the high road.

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Dhunt1,
If the client is serious about using MSing, that sales rep will get retrained.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.

I would never offer my contact info. That is his job to ask. It is always harder when the sales associate is basically nice, but we don't pay his salary and he's not the one paying us. Besides, we don't know that the outcome will be all that bad. Like wales said, probably some retraining is in order. Meanwhile, you saved time with no test drive and it's not hard to fill out the section on follow up when they don't ask for your information

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.

Oh Lisa I know I shouldn't have - I have done a TON of bank shops and other shops where I am repeatedly asked for my contact info and I have no trouble declining. In fact I never want follow up calls. This time it just came out of my mouth. I hadn't planned it and as I was doing it I knew it wasn't the right thing to do - I think he was just "my kind of salesguy" so I let that cloud my judgement in the moment, lol.

I know, lucked out on the no test drive! I was out of there in about 1/2 the time I had anticipated.

**********************************
Always take the high road.

I didn't mean to sound harsh either. Still on the first cup of coffee. Those situations aren't hard when the associate is an ass, but naturally those are the ones that do ask for everything. It seems most of us struggle with the same issue when running across someone who is so likable and hits all the points that are important to us, lol! I don't care how impartial we are supposed to be, we are not unfeeling robots. It's also the reason I love video shopping, it keeps us honest whether we like it or not

I had a shop the other night for a cell plan. I felt bad because he was alone and there was some problem with activitating a phone for the customer he was working with when I entered and then 2 more customers entered behind me. He was trying diffierent things to fix it would have a minute and ask me a couple of questions and then go back to the phone. Because he was hopping from working with the first guy and his phone to me, it was really disjointed and he missed a lot of points.

I truly felt he was doing the best he could and was aware that there were two paying customers behind me. He seemed really nice, but the scoring will come out really poor for him.

I've done a bunch of car shops and it actually isn't that unusual for them not to ask for your contact info. And, actually, there are a lot of other types of shops that ask for you to report if they make a followup contact within 3 days - mattress, banks, LazyBoy, etc. - and they not only do not make the followup often, usually they don't even ask for contact info - sometimes they don't even ask for a name!

And you should report it as such, the good and the bad. Being understaffed could be an issue that they would want to look at. If store management is cutting labor to justify other cost, this has a direct impact on the customer service and the company needs to know about it.

It sounds like the report for the cell phone store shouldn't reflect poorly on the sales associate and he was doing his best in a bad situation. ffrieszell is right in saying it sounds more like a staffing issue. Unless of course he is the one in charge of staffing

I did a car shopp where the salesman kn ew m from my wifes previous job. He still asked for the personal info and I gave it to him. He called once and that was it. He also e-mailed me a brochure of the cars i was looking at Cadillacs. It was easy to get what I needed and get out of the showroom.

Several of my car shops have resulted in follow up calls and e-mails as much as 4 months later. It doesn't seem to matter if they are low end or luxury dealers. I always think that I have to give them an A for persistence.

Like Shelly, I had a furniture shop recently where there were only two salespeople and 5 customers waiting. The one I talked to briefly did the best she could, but my report probably didn't go over well.

I tried to make it clear that he was doing what he could to get it done. It just made it tough to follow when he would tell me a bit of information or ask some questions and then jump back to the phone he was working as something beeped or the phone rang.

The directions clearly stated I wasn't too lead, so didn't ask many questions and left quickly once he have me a written quote, business card, and took my number. I tried to find all the positives I could to balance out the negatives.

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