Thank you so much for your post. As I am sure you are aware, forums such as this help shoppers become aware of many new-to-them mystery shopping companies, for better or worse.
I appreciate your indication that you are cognizant that our evaluative roles as shoppers should not block patients with real needs. I personally wonder, from time to time, if the companies and clients we shop for recognize this. There are certainly times when I enter a busy location that I hate to monopolize employee time making sure I have asked all the questions relevant to my questionnaire. Yet I know full well that "they were terribly busy" is not an acceptable reason for having missed one iota of required data. As a shopper it often comes down to the question of, "Do I give legitimate customers a fair break or do I get paid?" Wish there was an easy answer for that one!