Competitive Credit Card Phone Shops

One of the MSCs that I regularly perform bank jobs for has a new series of shops for Competitive Credit Card phone shops. (I just love saying bank jobs instead of bank shops!) Has anyone performed these? I don't have access to see the guidelines so I do not know what is involved. I don't usually do phone shops but I have an injured back right now so it might be worth a try.

Do you actually have to have a credit card with a particular bank?

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You have to have an eligible credit card to qualify for these shops. You are calling customer service of a specific credit card and following the scenario.
I did a telephone shop where I had to ask my bank to lower my credit card rate, and they lowered my APR by 2 percentage points. The report was really easy.
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